Moben Disaster (Moben Kitchens)

Member Name: reverend green

Product:	Moben Kitchens
Date:	26/01/02 (1430 review reads)
Rating:

Advantages: None

Disadvantages: Poor quality product and service

We decided that it was time to replace our worn out kitchen and after viewing a number of kitchen retailers, opted for Moben based on the apparent quality of the product and company. However, this was a mistake.
We were told that it would take approximately four days to complete, it took nearly four months, loads of phone calls, letters and threats before being completed. The service was abysmal with promises not being kept.
The installer was shoddy, with the overall result being a poor finish (as unbeleivable as it might seem, he installed one side of a larder unit upside down so that shelf holes didn't match up. It should have had four drawers but he only installed three).
Having been through an expensive nightmare, I would strongly recommend that you
a) don't consider Moben
b) select a kitchen company that is a member of a trade organisation in case you need to take matters further (Moben are a now a member of Qualitas only because the Department of Trade and Industry insisted that they join)
c) ask for and follow up customer references
d) don't consider Moben

Summary: