Moben Kitchens Reviews

Having already signed contracts and paid a £700 deposit, I today received a call from Moben telling me that the quote I was given was under priced by £6,500! The 2 options I was given were: a) Pay an extra £2,500 or b) Cancel the order and get my deposit refunded. To say I was fuming is an understatement. I feel hugely disappointed in what ...  Read the complete review

We've just had a lucky escape, judging by these reviews! We had a Moben 'designer' round recently. We weren't really ready to commit and were really just seeing what design he'd come up with at what price, as a starting point. We were horrified and, frankly, very amused when he came up with a starting price of over £30k (admittedly it's quite a ...  Read the complete review

we had a quote from moben after seeing their 50% sale advertised on the TV. How misleading that turned out to be. Our kitchen isnt that big and we wasnt looking for top of the range everything just good quality service and furniture. Their quote came out at just over £9000 so if they didnt have a sale on would have been £18000 in theory which ...  Read the complete review

I wish i'd seen this website before i wasted my money on Moben crap. I tried to cancel after i paid my deposit but they refused - in fact the man put the phone down on me! And i only wanted to cancel because i found out they had lied to me! So in the end i had to go through with it but i wish now i'd just lost my deposit because i ended up losing far more. The kitchen is virtually unusable and will probably have to be taken out and started again - but this time with a company that knows what they're doing and uses decent materials. Moben only seem interested in getting your money - customer service is non-existent. I'm surprised they're still in business! Take my advice - steer clear of these cowboys!

We have also had a terrible experience with Moben - our fitter was great but the customer service appalling, - Anybody had any luck with compensation?

The choice was, B&Q and DIY or Moben who would do the whole installation to "decorating finish". I didnt have time to fit even though I thought B&Q's quality was pretty good so went Moben (at twice the price of B&Q). But Moben have a different calender to the rest of the world. The kitchen was due to be fitted in October ...  Read the complete review

We had our kitchen fitten in April 2009. The main problem is that their customer service is the worst I have ever come across for any company I have ever dealt with. You will be assured you have a one year labour guarantee and a five year furniture guarantee...these are not worth the paper they are written on. Our installation took three weeks ...  Read the complete review

The review from 'happyshoppermarl' of 13.08.09 stands out as a lone voice asking if all the bad reviews are written by rival customers or disgruntled ex employees. To me the opposite would seem most liklely; happyshoppermarl, are you on the Moben payroll? Perhaps part of the 'spamming' department? I am most certainly a genuine and very ...  Read the complete review

Hi, I am coming to the end of a month's horror in the hands of Moben. We were quite happy to pay over the odds because we wrongly believed that we would get an excellent customer service and to avoid any hassle I thought it was worth it. It's been four weeks since the fitter arrived and we still haven't got a fully functioning kitchen. ...  Read the complete review

We had a Moben kitchen fitted this year, and have had a very mixed bag of experience with them. Firstly, the salesman was awful. So pushy and "calling his manager" with ridiculous stories about how we were such a "nice couple" so what deal could they do. All the game playing was really off putting. We accepted a price ...  Read the complete review

We have just been through the sales process that is Moben Kitchens and must say that it has left a bitter taste in our mouths. From the very outset we made it clear that we didnt want to be pressured into making a decision straight and were assured that this would not be the case. When the designer came this was a very different matter. He was ...  Read the complete review

Problems with Moben: Very pushy sales The price you agree too isn't the price you pay - initial sales visit underestimates horribly! Wrong parts delivered leading to delays Fitting service wasn't great - leaky pipes and some damage to cupboard sides that the fitter put some polish in to hide it. Moben supplied appliences ...  Read the complete review

Dont go with Moben!!! you do so at your peril. Dont part with any money and if you do just a small deposit. I would advise to go with finance option at least you have some protection under British consumer law any problems that can not be solved locally pass it on, you will get no joy from customer care or the project manager ...  Read the complete review

Fed Up, from Northwood. We recently purchased a Moben kitchen, at a total cost of £23k. Up until the installation, things progressed reasonably well, then it all went pear shaped (coincidentally at that point, they have taken all your money!) Tip: never use a company that want all the money up front - there's always a reason for this. Reading ...  Read the complete review

We had a Moben kitchen 7 years ago and about 2 years ago the door skins all started coming off. Luckily there is a law that covers this as if the quality of the parts supplied are not up to scratch the supplier has to replace them - contact Trading standards for relevant details. Hence we got a whole set of replacement doors. However, these ...  Read the complete review

Dooyoo have been very good in pointing me in the right direction on a number of purchases but none more than the kitchen that we have just bought. Being a massive commitment to us financially we needed to make the right choice and Dooyoo helped us do that. We looked at our local companies and came across Intoto which were very good but very ...  Read the complete review

Having been impressed by the showroom presentation and having some confidence in the name of the company we invited the designer/salesman to do the design of our kitchen. Big mistake! We were promised solid wood doors in beech, as we specified that we found any veneer or laminates unacceptable and were a position to pay for the better quality that ...  Read the complete review

Is there anybody out there who is satisfied with their Moben kitchen? If so, I am amazed. We had a disastrous time when our was installed about 4 years ago, ending with us on the verge of taking them to court. Little did we know that worse was to come. We had a slow leak from a pipe installed by Moben, behind the back-panel of the kitchen sink ...  Read the complete review

I really dont believe these negative reviews!! After both my parents and my brother had a moben kitchen i had no problems going with them as well. All of us have had a proffessional and quality jobs done. The best thing for me was the constant communication and th fact that ,as promised, the price we paid was the price we were quoted. The designer (Paul something) did a lovely design for us, but he missed of something but the surveyor picked this up and sorted it after getting in touch with the design office. I really can`t fault them and I have met others since who have only had good things to say. I really thing that these bad comments are ex employees or rival companies. These review sites are good but how can you tell if what the people say is true.

I was really pleased with my Moben experience. Any questions or problems I had were sorted out immediately by the manager who was just a phone call away. Staff were mostly friendly and helpful on the phone and the fitter, Ian MacDonald was very hardworking and did a very professional job. The work was all completed to my satisfaction in less that 2 weeks. I would definitely recommend Moben kitchens.