Moben Kitchens Reviews

Our moben experience started with a visit to our local showroom as we have just had an extension built that doubled our floor space in the kitchen. Their showroom staff were very helpful and friendly and we booked an appointment for the next day. This is where things started to go wrong. The salesman who came was an hour late with no phone call ...  Read the complete review

I ordered my kitchen then got scared having looked them up to quickly find their number and was appalled by some of the stories I read. Realized it was contractually too late to cancel at the stage we were at, so we sat tight. Everything was delivered and installed exactly as planned, follow up phone calls and quality & safety checks were ...  Read the complete review

My wife and I are looking for a a new kitchen and thought we would give Moben a try. We arranged for a visit and the rep arrived on time and ready to go. So far so good. We got started however soon into her sales pitch she got onto the subject of other suppliers/fitters. Next we have produced for us an "internal" document listing the ...  Read the complete review

we ordered a kitchen from moben, signed a contract and had a visit by a surveyor and a planned delivery and installation date. We were telephoned by moben afterwards to be told we had to pay an extra £3,500 as the salesman had underestimated the job involved otherwise we can cancel our order and receive a refund! We cancelled our order and 4 weeks later are still awaiting our moben refund. We also paid moben a seperate deposit to have a granite worktop. Upon cancelling the said we have to organise that refund even though they took payment for it. Luckily the granite company sent the cheque within 1 week of contacting them, no thanks to moben, but moben are still to pay!
They are the worst company with regards customer service and basic telephone manners.

Moben salesman although good was not going to leave without a sale. Turned up at 4 O Clock Saturday and didn't leave unti 8:30. We went a ahead we went ahead but the promised date was put back because the didn't have all of the stock (Company policy not to start until all part are delivered) When they did start they left half the kitchen at the warehouse - but apparentley thats ok! Doors were warped, Fan makes a noise in th lounge as fitted badly. Not impressed at all.

After reading all the reviews, there were a few good ones so we decided to give them a chance and booked an appointment, all ready and prepared for hard selling and the slating of other companies, but with an open mind.

They didn't turn up. Their loss. I won't be re-arranging it.

I just stumbled on this site since we're currently in the process of building an extension and having a new kitchen fitted. I'd never really been aware of the different brands but felt compelled to write up something here based on our brief experience with Moben. We visited Homebase and found the Moben concession in store. ...  Read the complete review

First of all. Visit the Moben website and try to put a review on there.... You've guessed - only the reviews they want you to see are there. A year on we are still suffering from the Moben kitchen we had installed. The quality of the components are very good, but do make sure you get kitchen fitters from Moben and not ...  Read the complete review

Worst company I ever had the misfortune to employ. 6 months after they should have finished we were still having workman back to fix the faults. Badly fitted and a total lack of care for the customer. Eventually offered us £50 compensation, which paid for 2 of my days waiting for workman to turn up.

Like others have said they use sub-contractors although they sell the service as being all their own cowboys, I mean workman.

just had moben kitchen fitted with no problems whatsoever ,from day one we have been kept informed of what was happening and everything went like clockwork , we had read some of the reports on this web site and were concerned as to if we had done the right thing ,but we have been more than pleased with the outcome ,from the designer surveyor delivery drivers and not least the fitter all were supberb and proffessional .we did look at other companys but when we looked at the overall price moben came out at far the best value and provided us with all the little extras we needed .it is stressful having a fitted kitchen but as we found out moben took the worry away ,my advice give them a go .

Wow! What a fantastic service and superb kitchen I have had from Moben. It has been a great pleasure to deal with them from start to finish. The salesperson was knowledgeable and not pushy, and came up with a great design. The surveyor was informative and polite. The fitter has done an excellent job, nothing was too much trouble for him, he ...  Read the complete review

Having had mobe around for their"no obligation" quotation we felt very pressured into making a decision there and then. There was no computerised images for us to look at just a sample of a door and a bit of worktop and the salesman wanted us to commit to a £14,000 kitchen there and then. After an hour of saying no he finally left. ...  Read the complete review

I got a moben kitchen 2yrs ago. It started July 06 and was finished Oct 07! I now suffer from panic attacks to the extent I have a lot of time off work. My husband now suffers heart probs and raised blood pressure all brought on by moben's lack of customer care etc. I could write a book of all that went wrong, like the kitchen being flooded ...  Read the complete review

Don't buy a kitchen from Moben without first reading the all the reviews. It's obviously apparent from the lower rated reviews that there are pervasive and serious issues with work quality and customer service.

If you're still willing to take the risk then don't, under any circumstances, pay upfront and in full for your kitchen. If you're still not convinced, then visit <a href="http://moben.org">moben.org</a> for insight into Moben's sales practices, and the risks associated with paying upfront and in full for kitchen services.

Avoid Moben Kitchens at all costs, it has been said by everyone already but as soon as they have your money you are forgotten. A "team" of fitters was one person sub contracted who overran by a week.The helpline is a waste of time and once you have signed off the fit and you are into the warranty period it gets worse ! Go elsewhere, anywhere and remember they are run by venture capitalists now who want a quick profit and long term customer satisfaction does not come high on their agenda.

ive been fitting kitchens for moben/kitchens direct for the last 3 years and can honestly say they are not what a lot of people are saying they are on this site,every1 is entitled to an opinion but half the time its not always down to the company,ive fitted kitchens for the last 10 years and have worked for some others like mfi and magnet etc and ...  Read the complete review

I found my experience with Moben to be rather fantastic in comparison with other companies I have dealt with in the past. The designer was very creative and had some really good ideas for the small space I had to work with. I found the visit of the surveyor gave me peace of mind knowing that the kitchen was actually going to fit my space before it ...  Read the complete review

Very, very disappointed with Moben, wished I had seen this site before agreeing to expensive kitchen and, worse, their insistence that customers have to pay everything up front before they will even begin work, that is not working to customer needs or customer service and must be illegal? Arranged and organized dates well in advance but still ...  Read the complete review

Had my Moben kitchen fitted 2 years ago. Very shoddy! Wonky doors and fittings. Water filter on tap broke within a couple of weeks. The fitter was a complete cowboy and did a real rush job (even sent me out-I work full time-to get some of the fittings!!)Just last week a wall cupboard fell down on top of my husband smashing glasses all over him. A local fitter came out to make the area safe the following day (this was good) but the area manager is meant to come and inspect the safety of the rest of the kitchen. He hasn't even bothered to call. The call centre is very unfriendly and unhelpful. Make you feel like a nuisance. Customer care?? What a complete joke!! It'll be MFI next time. Fraction of the price for a crappy kitchen.

Gutted. Wish I had found this site before we ordered our new kitchen. We have just forked out some £17,000 for what we thought would be a dream kitchen. Fell for all the claims of top quality product with professional hassle-free installation. What a joke! Unfortunately paid the entire money up front. That was 13 June. Now August and our kitchen is still not finished. Doors still missing. Most of what they have finished is going to have to be ripped out and redone, since half the kitchen is wonky, with things being cut/fitted at weird angles, tiling job was rubbish, and worst of all, then got one measurement wrong at the start of the installation, overshot the run of wall, rather than rectifying proceeded to make unauthorised alterations to our original victorian sash window frames! Our struggle continues. Buyer beware!