Moben Kitchens Reviews

Moben Kitchens - what a nightmare!

Poor design, inferior quality, poor fitting and possibly the worst customer service offered by any consumer organisation from sales through to the abysmal customer care.

The list of problems is never ending and their communication to the paying customer non existent. I hope people benefit from our bitter personal experience.

Summer/Autumn 2006.

Reading the bad reviews on this site about Moben kitchens I certainly recognise from my own experiences some aspects of the complaints made here. For instance the costings they give are extremely vague, we did get a 'free' dishwasher but I am firmly of the opinion that you never get anything for nothing and end up paying for it somewhere else ...  Read the complete review

Moben is dreadful. With me, they didn't get past the sales visit stage. I am absolutely serious about buying a decent new kitchen and spending a fair amount on it for a good quality product and service, so I called them for a FREE, NO-OBLIGATION quote. Unfortunately, it is, in effect, obligatory to sign up on the day, because the salespeople are ...  Read the complete review

I had the salesman round who gave me a price of £6400 - discounted by 15% as I opted for the finance plan - it made sense as the discount far outweighed the interest charged, if I paid within 12-18 months. I have had the surveyor round & all seemed ok. However, today I receive a call from Moben to say the salesman had not calculated the ...  Read the complete review

Arranged an appointment at Mobens Uxbridge branch Saturday for the following Wednesday, told them for a new house which we had not exchanged. Received a last minute call Wednesday to say salesman sick but also that as not exchanged cannot call as may not happen. Can Moben explain how many sales calls they make that does not turn into a sale? Why did the shop not tell us? Poor service, will not use them!

I recently needed a new Kitchen and hwanted to get 3 quotes. MFI, Moben and Magnet. The people in the Magnet showroom were more interested in talking to one another than me and didnt realy understand my needs. MFI were a joke...a kid with a computer...he couldnt even use the measurements I gave him correctly. Moben were a different ...  Read the complete review

No price lists and "guess the price" game when we got the rep round. Kitchen cost £8,5000 but of course it was really "worth" £17,000 but was in Moben "sale"!! One man and his van came round on expected date and set to work like a rocket. An electrician came to do the electrics a few days later and the two of ...  Read the complete review

My Experience: Zero Stars!!! Sales people lie and press you into immediate sale. They take your money up-front. Use your house as a storage depot for weeks as install date 'drifts'. Employ casual 'unprofessional' fitters. Once there's a problem nobody wants to know. Project manager ...  Read the complete review

Moben - expensive, poorly made, poorly fitted and possible the worst customer service I have ever encountered. The saleswoman was very accomodating, the samples were solid wood. I paid £7000 (discounts from £10k) for a compressed cardboard kitchen with cheap plactic wood covering that bubbles if water goes near it. None of the wiring ...  Read the complete review

Well am now into the 7th month of my kitchen installation, and the fun continues. Moben were great at clearing chq and from that point, have been useless. Bench tops started to bubble as they hadn’t been sealed properly; fridge door doesn’t close properly as not fitted correctly. Washing machine flooded kitchen floor as clamp on hose ...  Read the complete review

We have a 8x9 Kitchen, so not the largest of kitchens. Their first quote a whooping £12000!! After some haggling we agreed £8000 still a lot but as that included everything, we decided to go with it. Until we read the terms and conditions..... full payment on delivery, before they fit the kitchen. Surely no one in their right mind ...  Read the complete review

I ordered my kitchen in january and was told delivery would be week of 13th of march all went well and kitchen arrived as promised. The insillation date was 20th of march but said fitters were ill. Promised to arrive following week and they did on time worked very hard could not fault them. Kitchen lived up to my expectations, but should have ...  Read the complete review

You have taken on 'Trouble' but try to see the potential at the end, if you are lucky to have the sort of expert I got after my nightmare waiting, making calls, writing letters. Thank God writing's never been a problem for me or expressing myself. Very therapeutic. My kitchen will finish today, fingers crossed, though it'll be next week ...  Read the complete review

Having been relieved of £8k on the day the salesman called I had expected some sort of professional approach to having my kitchen fitted. It was a shambles, bad fitting, fitter failed to turn up one day without any warning ( probably to have eyesight tested), brick walloped so hard when fitting electric socket that it came through into lounge. ...  Read the complete review

I choose Moben kitchen because I liked the style of kitchens they had to offer and the friendly and informative salesman - unfortunatley the rest of my experience was not so good. This is what happened week by week. WEEK ONE: * Old kitchen is removed. Man sent to demolish old kitchen also cut through central heating wiring - thus ...  Read the complete review

I have recently moved into a new house, the kitchen is Moben and I actually thought it was a DIY job because it was fitted so badly, not until I looked up Moben did I find this was a professionally fitted kitchen! Anyway to cut a long story short I needed to add a cupboard, so I went to the moben showroom in Manchester, "can I have a price ...  Read the complete review

I made the mistake of reading some customer revues the day after I had placed the order with Moben and paid the deposit.It made me very nervous about carrying on but the salesman had been very good and knowledgeable and when the surveyor turned up a week later,he also inspired confidence and when I voiced my concerns about customer ...  Read the complete review

We decided to take the plunge and 2005, will see us getting a new kitchen. The first thing I did, was to go on-line and start getting a few brochures etc etc. I managed to get a short-list of Moben, B&Q, Magnet & Kitchens Direct. Now, the guy from B&Q was a 'wide boy' and I wasn't spending my hard earned money ...  Read the complete review

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My parents have been looking around for a new kitchen for a while now, and after seeing the Moben "Sale" adverts on TV decided to go and look at the local showroom. After seeing a kitchen they quite liked the "Showroom Assistant" went into detail about the current offers available. (One of which was a Technik Double stainless ...  Read the complete review