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I have had a very expensive suite re-upholstered by Plumbs which was also very expensive. I had previously held Plumbs in high esteem as I had seen the quality of their work elsewhere. I was very surprised when I saw the finished product and complained the very next day. Their technical designer told me that the work was sub-contracted out, which I was not aware of, it could have been anybody. I am totally dissatisfied and have told the company that I will not accept this suite in this condition under any circumstances as I feel it is an eyesore This is my honest opinion of the re-upholstery:- The cushions don't fit, the patterns don't join up, the tops of cushion backs have and inch or two spare material flopping about. The stitching across bottom third of back cushions , which is a feature of the suite is wavy and all over the place, certainly not in a straight line.. The sofa width appears to be smaller than the cushions?? as there is no room for them to lie back flat so they stick out forwards due to bulky ill fitting seams. I was told the fabric was washable, but the leaflet which came back with my suite says hand wash only. How can a lady over 70 with arthritis be expected to put huge thick cushions in a sink. I don't feel that this acceptable for anyone. Their technical designer is one of their sub contractors he told me, he came out to check it and said the material was faulty, but the letter back from Plumbs say they could not see anything wrong with it and couldn't help me further. I am horrified, I would not recommend them to anyone, nor would I ever use them again. Other consumers may have experienced badly fitting upholstery or dissatisfaction of any kind - know your rights and go to Trading Standards for advice, or if you paid with a credit OR debit card contact your bank and they will help. Do not accept it. I am waiting now for an independent expert to make an unbiased appraisal as my bank have requested.
I had a visit from a plumbs rep, was given a quote of a large amount of money to cover 2 sofas, could buy 4 new ones for that cost. I felt under pressure so paid a big deposit. I then thought about it over the next week and changed my mind unfortunately I went over the 7 day cool off time, however was told today that the cool off time starts when you have had a formal letter outlining the costs. I cancelled by email 2 days before the letter arrived. They are now saying they are taking £75 to cover admin, that will be the 1 letter then? I have taken my case to trading standards who say I should not have to pay this money but plumbs refusing to refund into me. Very rude on phone. They have picked on the wrong little old lady this time though!
Had made to measure curtains fitted last week but only one tie back in box - curtain fitter said she would phone to get one sent to me straightaway if I paid the full balance. After a week no tieback and I phoned and was told no tieback had been ordered to have been sent to me and that anyway the original order was only for one tieback and I should have checked the order. If the curtain consultant didn't know that each tieback had to be ordered separately how was I supposed to know as far as I was concerned one pair of tiebacks had been ordered. I now have to wait for one to be made - and couldn't be told how long it would be. No apology from customer services - opinion seemed to be that I should know tie backs are sold separately. I then phoned again and spoke to someone else and asked how the tiebacks are sold and was told they are sold in pairs. Obviously customer services and curtain consultant need to have some further training. Customer services were very offhand and abrupt. would never use again. I now have to go out and buy some makedo tiebacks until Plumbs deign to send me the correct ones.
I read this review site after paying my deposit to Plumbs to reupholster my 3 seater sofa. Obviously reading the reviews on this site did not fill me with too much confidence! All I can say is I must have used a different 'Plumbs' to some reviewers as I had an absolutely excellent experience from start to finish. The reupholstered sofa (everything replaced but the frame) was collected and returned as promised and I was kept fully updated by my own named member of the Customer Service Team. The reupholstered sofa looks better than new and I can honestly say they have done an excellent job. I got my lovely comfortable old sofa back in pristine condition at a fraction of the cost of buying a new one. I'm glad I went with Plumbs but I have to say I probably wouldn't have, if, I had read the reviews here first, but perhaps it is the case of the 'exception' shouting louder than the 'rule'? As an update to my review I had the loose covers fitted to my two seater sofa (in identical fabric to the reupholstered sofa) by the original Salesman Nick on 04/03/13. As before these arrived as promised and are a perfect fit and match. We now have two beautiful restored sofas and are extremely pleased with the quality, value for money and professional service we received from the initial telephone enquiry to the final fitting. A first class job!
I didn't know about this site until I contacted Plums and asked where I could write a recommendation. Looking at some of the negative reviews, I'm glad I can show the other side of the coin! Our 17 year-old suite was expensive to buy but was dated and starting to sag. Since being reupholstered it looks absolutely brand new. At every stage we were given professional treatment; from the salesman who came for the initial consultation to the guys who struggled through the snow to deliver the finished product. Yes, it was expensive - we could have bought new sofas for less - but the standard is absolutely spot on and our room has been transformed. The old suite was in a fading damask and we now have duck egg blue hopsack which is contemporary and bright. All the edgings and trimmings have been finished perfectly and we were given cushions and armchair covers free of charge. The time scale was perfect; we ordered before Christmas and asked for it to be started the first week in February. Two weeks later it was returned to our satisfaction. I can't say any more without sounding as though I work for Plums! I don't! I'm just a very satisfied customer.
Ordered cover for Xmas 2012 assured they would be there , no sign of movement 2 weeks before xmas phoned told they were not made spoke to manager who assurred me they were made and being checked. then told they had been sent to their rep in area who would fit . Rep turned up 2 days before Xmas break and the order was incomplete. Chased up until Xmas no response no covers. Wrote a letter of complaint ,e mailed no response after Xmas 2nd Jan chased no response complete fiasco, continually chased , all contact was made by us . we received our covers latter part of January . We had a clash with decorations and suite as we had redecorated the lounge to suite new covers over our Xmas entertaining period. No apology, o response to our e mails and letters I would not recomend using this company.
2012/13 This is just a condensed report of my experience with this company. We arranged for a consultant to come for new covers for our suite which he came at the pre arranged day & time, we knew what we wanted so he really didn't have to do any selling. That was the first and last time we ever saw him. He sent some other guy to measure, then to come back and fit them. I took time off work to make sure they were ok before paying the balance. WELL what can I say I was not at all happy with the fit or quality, he took the two back covers off the chairs plus the appalling foot stool cover (which was £90.00 and did not fit - a child could have measured better) to be altered. When I got back on the evening from work and looked again they did not fit at all and the workmanship was bad to say the least. I tried to contact the consultant several times, and then rang the office, and then the "fitter" rang me on the request of the consultant. I explained to him and the office I wanted my money back. They then sent another consultant for a second opinion and he agreed they were miss measured and miss sold and would contact the office and ring me back the next day SURPRISE SURPRISE he didn't. After many phone calls, emails, and letters and speaking to trading standards they have now agreed to pay me my deposit back in full. I wish I had seen this review site before I had ordered them but due to what I thought was a reputable company didn't think there was a need. I want to warn other people STAY CLEAR OF THIS COMPANY. If it's too late and you are in the same position as me make sure you read the terms & conditions and quote them to them as I think this has been a contributing factor in my case, and make sure you log all phone calls, emails, letters with names, dates, and times, and make sure they know this. Another issue was we wanted new foam which we ordered but didn't realise it was not off Plumbs but something the consultant and "fitter" did them selves so when he bought them he asked for £300 in CASH !! Which I didn't give him I made out a cheque, this I am glad as they too are of poor quality, now trying to get some sort of compensation off them. Still waiting for the Consultant to contact me with reference the foam cushions but not really expecting him too. I have now received my deposit back I wish I had never had any dealing with this tin pot company. BE WARNED!!
I had a letter through the post offering me 50% off ALL covers in the new year covers collection. Perhaps I should not have been surprised that the consultant told me it did not apply to me...... Even if I chose a fabric from the over 600 coverways and designs. Very disappointed
I needed a sofa bed covering I found this woman to be rude and unprofessional. Firstly before even opening the sample book she started slagging off other customers, then she went on to tell me she hasn't got all day and she couldn't believe I had no clue what design I wanted before seeing her sample book! I knew what colour I wanted but until you see what is on offer how the hell could you know!? I felt totally ambushed and attacked in my own home. I should have thrown her out head first!
I wonder if anyone has had the same problem as me. I have been pleased with my loose covers but when I washed the main cover to my sofa the whole of the white backing came off. What a mess - plus I am concerned about my washing machine! Has anyone else had this happen and does anyone know what this white coating is? Many thanks.
Just had my bed settee of 20years reupholstered cos wished to keep hold of it and it fit my space. Also had curtains made and footstool recovered. After ordering, read so many bad reviews. Worried!! Took a couple of months to come and collect which was a down side but was returned by christmas as promised. Love it. Excellent job. Expensive but expensive to buy a bed settee and i,ve got what i want! All good up to now. Fingers crossed it will last another 20 year!
I am so pleased I checked on this site and read nine months reviews BEFORE we contacted Plumbs for loose covers. Thank you to everyone who gave their time to write reviews you have saved two pensioners making a mistake we cannot afford to make. All the best for 2013.
We have now had the use of our recovered suite since August. The suite was recovered by Plumbs which took them over three months to sort it out. They even told lies regarding the delivery. Now having used the suite for some time, I have to say we feel that , even with the discount which Plumbs gave us, having the suite recovered by Plumbs was the worst mistake that we have ever made. I do not know just what the material is but now every time I get up from the chair I am full of static electricity, resulting in a shock when I then touch something metal. The arms have free fitted covers, which don't fit and look a total mess. The valance rests on the carpet and is creased up and part of the fabric is coming away from the settee. It now looks like a cheap three piece suite and to be honest it feels cheap and nasty. The beading on the seat cushion also digs into the back of your legs when sitting down. Time for a new suite I think, therefore having this suite recovered by Plumbs was a complete waste of money.
My mum ordered some covers for her sofa which were made and received with no problems. Everything else afterwards has been a downward spiral of abysmal aftercare customer service. First the zip broke on one of the covers and it literally took 2 months to get someone to come and take it to be repaired and bring it back. Then they promised my mum some anti slip foams to put under the covers as they kept slipping down and she is still waiting for them (3 months later) I have been promised by advisors that they will deal with the matter and we are still waiting. Terrible service, I would steer well clear.
Plumbs are still trying it on . Despite returning to them there awful suit covers months ago they are pestering us saying that they have not received the covers. Not my problem. They should have sent someone to collect them. Now they are saying we also have their curtains too. Believe me, I wouldn't want anything from that second rate market factory.Just discussed this with my solicitor who has advised me to wait to see if they want to sue. Boy, I wish they would. I have so much evidence against them and so many people willing to give evidence. Mark my word ...........stay clear of this dreadful back street company who cant cut a piece of material in a straight line.!!!