Plumbs were threatened with court action re substandard covers. We quoted a consumer act re poor quality after taking legal advice. Let me re-iterate that their customer service department particularly Marianne who purports to be the supervisor are extremely uncooperative. She is the most unfeeling and thickskinned person I have ever dealt with. The two expert opinions that she had sent to view the covers she dismissed when they agreed with us as not knowing what they are talking about. When we told her we were prepared to go to court she told us she didn't care and we could as we pleased. So we pleased ourselves and the court action is proceeding. I noticed that Marlow2012 got lucky with their covers - I wish we'd had the fitter they had! We wouldn't be having all this hassle!!!! What I really wish is that we had decided to have new settees!!!!!!!! MUCH CHEAPER, LESS HASSLE and NO UPSET!!!!
Nationwide company using homeworkers who are ill-equipped in most cases to provide a satisfactory service.