2012/13

This is just a condensed report of my experience with this company.

We arranged for a consultant to come for new covers for our suite which he came at the pre arranged day & time, we knew what we wanted so he really didn't have to do any selling. That was the first and last time we ever saw him. He sent some other guy to measure, then to come back and fit them. I took time off work to make sure they were ok before paying the balance. WELL what can I say I was not at all happy with the fit or quality, he took the two back covers off the chairs plus the appalling foot stool cover (which was £90.00 and did not fit - a child could have measured better) to be altered. When I got back on the evening from work and looked again they did not fit at all and the workmanship was bad to say the least. I tried to contact the consultant several times, and then rang the office, and then the "fitter" rang me on the request of the consultant. I explained to him and the office I wanted my money back. They then sent another consultant for a second opinion and he agreed they were miss measured and miss sold and would contact the office and ring me back the next day SURPRISE SURPRISE he didn't. After many phone calls, emails, and letters and speaking to trading standards they have now agreed to pay me my deposit back in full. I wish I had seen this review site before I had ordered them but due to what I thought was a reputable company didn't think there was a need. I want to warn other people STAY CLEAR OF THIS COMPANY. If it's too late and you are in the same position as me make sure you read the terms & conditions and quote them to them as I think this has been a contributing factor in my case, and make sure you log all phone calls, emails, letters with names, dates, and times, and make sure they know this.

Another issue was we wanted new foam which we ordered but didn't realise it was not off Plumbs but something the consultant and "fitter" did them selves so when he bought them he asked for £300 in CASH !! Which I didn't give him I made out a cheque, this I am glad as they too are of poor quality, now trying to get some sort of compensation off them.

Still waiting for the Consultant to contact me with reference the foam cushions but not really expecting him too.

I have now received my deposit back I wish I had never had any dealing with this tin pot company. BE WARNED!!