by - written on 19/02/13 (Very useful, 317 readings)
I didn't know about this site until I contacted Plums and asked where I could write a recommendation. Looking at some of the negative reviews, I'm glad I can show the other side of the coin! Our 17 year-old suite was expensive to buy but was dated and starting to sag. Since being reupholstered it looks absolutely brand new. At every ... Read the complete review
by David Bushill - written on 19/02/13
Ordered cover for Xmas 2012 assured they would be there , no sign of movement 2 weeks before xmas phoned told they were not made spoke to manager who assurred me they were made and being checked. then told they had been sent to their rep in area who would fit . Rep turned up 2 days before Xmas break and the order was incomplete. ... Read the complete review
by B Robins - written on 29/01/13
2012/13 This is just a condensed report of my experience with this company. We arranged for a consultant to come for new covers for our suite which he came at the pre arranged day & time, we knew what we wanted so he really didn't have to do any selling. That was the first and last time we ever saw him. He sent ... Read the complete review
by luxy - written on 20/01/13
I had a letter through the post offering me 50% off ALL covers in the new year covers collection. Perhaps I should not have been surprised that the consultant told me it did not apply to me...... Even if I chose a fabric from the over 600 coverways and designs. Very disappointed
by A Lewis - written on 13/01/13
I needed a sofa bed covering I found this woman to be rude and unprofessional. Firstly before even opening the sample book she started slagging off other customers, then she went on to tell me she hasn't got all day and she couldn't believe I had no clue what design I wanted before seeing her sample book! I knew what colour I wanted but until you see what is on offer how the hell could you know!? I felt totally ambushed and attacked in my own home. I should have thrown her out head first!
by - written on 09/01/13
I wonder if anyone has had the same problem as me. I have been pleased with my loose covers but when I washed the main cover to my sofa the whole of the white backing came off. What a mess - plus I am concerned about my washing machine! Has anyone else had this happen and does anyone know what this white coating is? Many thanks.
by Joycey - written on 03/01/13
Just had my bed settee of 20years reupholstered cos wished to keep hold of it and it fit my space. Also had curtains made and footstool recovered. After ordering, read so many bad reviews. Worried!! Took a couple of months to come and collect which was a down side but was returned by christmas as promised. Love it. Excellent job. Expensive but expensive to buy a bed settee and i,ve got what i want! All good up to now. Fingers crossed it will last another 20 year!
by two pensioners - written on 01/01/13
I am so pleased I checked on this site and read nine months reviews BEFORE we contacted Plumbs for loose covers. Thank you to everyone who gave their time to write reviews you have saved two pensioners making a mistake we cannot afford to make. All the best for 2013.
by Jim Halliwell - written on 31/12/12
We have now had the use of our recovered suite since August. The suite was recovered by Plumbs which took them over three months to sort it out. They even told lies regarding the delivery. Now having used the suite for some time, I have to say we feel that , even with the discount which Plumbs gave us, having the suite ... Read the complete review
by A - written on 12/12/12
My mum ordered some covers for her sofa which were made and received with no problems. Everything else afterwards has been a downward spiral of abysmal aftercare customer service. First the zip broke on one of the covers and it literally took 2 months to get someone to come and take it to be repaired and bring it back. Then they promised my mum some anti slip foams to put under the covers as they kept slipping down and she is still waiting for them (3 months later) I have been promised by advisors that they will deal with the matter and we are still waiting. Terrible service, I would steer well clear.
by torncurtain - written on 02/10/12
Plumbs are still trying it on . Despite returning to them there awful suit covers months ago they are pestering us saying that they have not received the covers. Not my problem. They should have sent someone to collect them. Now they are saying we also have their curtains too. Believe me, I wouldn't want anything from that second rate market factory.Just discussed this with my solicitor who has advised me to wait to see if they want to sue. Boy, I wish they would. I have so much evidence against them and so many people willing to give evidence. Mark my word ...........stay clear of this dreadful back street company who cant cut a piece of material in a straight line.!!!
by North Walian - written on 20/09/12
Well now, was concerned that perhaps my complaints to Plumbs were unwarranted but found the feedback here helpful. Plumbs used to have a good reputation... Ordered loose covers after viewing the video and found the consultant friendly and helpful - a man who gave good advice and no sales pressure. Was a bit surprised when the chairs were ... Read the complete review
by unhappy - written on 19/09/12
What a disappointment Plumbs have been. I contacted them on the 28th August and received my first phone call from them on 19th July regarding a home visit. The Rep was incredibly rude and eventually put the phone down on me mid sentence. I had phoned her back after a missed call and she immediately questioned why I didn't have an ... Read the complete review
by Jinny - written on 10/09/12
I filled in a form to arrange a visit; I received a telephone message which I could not understand, and within an hour or so, a rep was at my door. She was very pushy although I explained an appointment had not been arranged. I told her that I thought it wrong that she turn up without having made an appointment but she just made some ... Read the complete review
by - written on 17/08/12 (Useful, 694 readings)
We saw the very seductive adverisement and contacted Plumbs. We were sent a glossy brochure and DVD and it all looked very professional, with slick looking workshops. We were visited by their Rep. and, on the basis of the DVD and sales literature ordered covers that we thought would last for years. The cost was £1954. Thus began a ... Read the complete review
by N. Foster - written on 18/07/12
I purchased Plumbs covers/seat replacement filling for a three piece suite in Autumn 2010 due to worn covers - kids etc. All very efficient for just under £1000. After 12 months we (two normal sized adults only) had to replace the seat filling as it had shrunk into a pancake. There was absolutely no give in them. The covers too, after 18 months, now look shoddy and resemble an overwashed jumper with lots of tags if you know what I mean. We assumed we were buying something of quality, that would endure, and it turned otherwise.
by natalie newey - written on 24/06/12
Hello, I ordered a Plumbs loose cover for an upholstered chair we have. The salesman who came to the house originally to give me a price was very nice and gave me a very reasonable price for a loose cover. However when I went to order he told me that the price he gave me was wrong and the real price was another £100 above the ... Read the complete review
by Pamela Tomkins - written on 16/05/12
Plumbs were threatened with court action re substandard covers. We quoted a consumer act re poor quality after taking legal advice. Let me re-iterate that their customer service department particularly Marianne who purports to be the supervisor are extremely uncooperative. She is the most unfeeling and thickskinned person I have ever ... Read the complete review
by - written on 10/05/12
I was a little dubious following some of the reviews on here but decided to see for myself since my friend bought from Plumbs a few years ago and her covers look lovely. I'm so pleased that I did as the service I received from Plumbs was brilliant and I am delighted with my suite covers. The man who came to see me was extremely polite and very helpful, he even came back to fit the covers for me for free. They really do look excellent, and all of my family and friends agree. 10 out of 10 from me!
by - written on 02/05/12 (Somewhat useful, 396 readings)
We ordered loose covers and curtains to match from Plumbs back in January. After a series of delays we eventually took delivery of the covers. The day after the covers were 'fitted' the other consultant called with the curtains and said she also had the cushion covers. We met her with all the issues and she took pictures and promised to ... Read the complete review
reviews about Plumbs Furniture Covers