SCS Sofas

My review of SCS appears to be somewhat more positive than some others on here. We visited the Cardiff store in August as we have a bay on the way, and the sofas we had were knackered - and we were pleasantly surprised with what we found, considering we expected to buy from DFS In SCS we were greeted by a very friendly young male salesman who briefly explained how their shop worked and how to find things, andf then left us to it to look around without him pestering us. When we did find a sofa that we seemed interested in, he made his way to the general area of the shop but didnt come over until we asdked him to - more than you get some ...  Read the complete review

Ironically my name is not "luv" or "shug" or "duck", yet the Salesperson in SCS called me this with such increasing regularity it began to grate. We had only walked in there and sat on a sofa and she pounced on us from her concealed vantage point. What can I saw about SCS - look carefully around the store - the good suites you will pay more for, but they much along the lines of MFI never truly display the price you pay and therefore it can be affordable. The protective coating for the suites at £40 a seat (so thats £120 for a 3 seater sofa) can rack up abit extra and this is obviously where the commission lies. Alot of their ...  Read the complete review

I quite agree with you we purchased a leather sofa in march 09 within the first few days of sitting on the sofa there were bottom marks, wrote letter after letter with themsaying not Manufactures fault as it is carracteristic if the sofa but i aknowledge this but as in every letter I sent I tried to explain that the store that we purchased it from should have told us that would happen as we would never have purchased it. we are now taking them to a small claims court ans they keep fobbing us off.

ScS and DFS are just all the same to me when you look around in the shop the customer service is brilliant they even bring you tea or a cold drink sometimes but when there is a problem with the sofa they do not want to know because they don't have time or they say they're going to get back to you but never do. Quality sofas: the qaulity of the sofas I have got to say are exceptional for anyone who likes the relaxation of leather and the comfort of feather cushions which come free with most sofas. Customer experince after buying the goods: this is a complete dissaster because the company ignores your complaints and ask you to write letter after ...  Read the complete review