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bought a suite in july and by November all the seating had sunk making it very bad to sit on and every time I move on it all the recline mechanics creak,cost me ,reported to scs who sent an engineer out,who when arrived and saw it said straight away I can see all the fillings have failed and told me ther was 3 options ,refund ,replace,repair,i chose a refund.waited a week for scs to respond but nothing from then,i started calling them and was told every day still waiting for report .now second week of jan got a copy of the report which says that all fillings need replacing ,went to see manager at scs Oldham who said I can not get refund but could have a new suite either the same or choose any other from store,looked at all suites and told her we would prefere a refundbut if we could not then we would have a replacement like we had ,a week later rang manager again who now told me she is not sure we can now have a new suite as it is now in the hands of the area manager,this is on the 17/01/2014.how long do I have to wait before scs deal properly with a customer complaint,so much for the extra warranty I bought as well if this is what I have to go through after 3 months what will it be litrying to get a fault sorted further down the line
THE SOFA I purchased a two seater sofa from SCS three years ago and it is still going strong. The "Montreal" is quite a traditional looking sofa. There was a range of colours to choose from and I liked the fact it wasn't too big - just right for a real person's living room with shorter than average legs! It has lasted well and is still nice and firm. The sofa also came with two complementary cushions in a fabric of your choice that the Montreal came in. I chose ones the same colour as my sofa. I only used them for around a year and they seemed to go out of shape a bit (the covers are fine but the innards seemed of poor quality). THE PRICE The sofa was around £650 in the "sale" which on reflection, is pretty pricey. However, this was the only place I could find a sofa that I liked. There was also a £50 delivery charge. Other products in the range were lovely such as a storage foot stool (over £200 :-0 ) and an "accent chair" which was around £450. However, I am lucky that, three yeras on, the range and colour that I bought it in is still going strong so I could add to my range as I save. There were also 0% finance options available, though I didn't opt for that. THE SERVICE Sales staff were helpful though quite pushy. I went into two SCS stores in one day (not deliberately, just due to convenience) and I was told by a member of staff in both stores that if I didn't buy that sofa that very day it would go up in price the next day as the sale was ending that evening. So, like a sucker, I paid up. The next day, shock of shocks the sale was still going strong. Furious, I rang up head office. They didn't seem to see the problem but offered me a refund or free delivery, so I took the latter, saving myself £50. OVERALL Reviewing the sofa, I would give 4 stars (lost one due to the pricey price!) but considering the tactics the sales staff were clearly told to employ, I reduced it to three stars. The sofa and other products in the range are still "on sale" three years on, which is rather amusing.
Just over a year ago I was looking for some new sofas. When my husband and I first moved in to our home we had so many items to buy that we got some second hand sofas and concentrated on getting our electrical items new first. We then struggled to find some sofas that we liked and when I was browsing the SCS website, to look at some sofas that a friend had liked, I spotted an 'online exclusive' pair of sofas. I looked around a little more and then kept going back to these sofas, with two sofas costing just £699. There was a 3 seater and a 2 seater sofa for the £699 and to complete my order I just ordered them through the website, paid £59 for delivery, on top of the £699 and then I received a telephone call. My bank card had not gone through, which wasn't the first time I had a problem with my new card during that month, so they suggested that I paid the deposit of £100 on a different card and then took out an interest free credit option for 1,2,3 or 4 years, which I chose to do. I chose 2 years, knowing that I would be paying the finance off within just a month no doubt, which I believe I did, give or take a day or two. It took approximately 10-15 minutes to complete my order over the phone and I received an e-mail confirmation before receiving my documents in the post. I had to sign the credit agreement, and send part of it back, which I did. After 8 weeks I received my order, within the stated time frame upon ordering, and when the sofas arrived there was a slight problem. The delivery men advised me that they couldn't deliver to the 3rd floor, where my flat was located, as they were only allowed to deliver to the 2nd floor. I told them that I had paid £59 delivery and confirmed that they could deliver to my floor, without a lift, and they said they weren't coming up. I told them they had best go away and send someone who could, after about 15 minutes of waiting they buzzed again and delivered my sofas after all, right to my living room. The sofas were positioned where I wanted them and they removed the plastic from them too, it took them 2 or 3 trips with the sofas and all the cushions and they put everywhere in place properly so the sofas could be sat on soon as the delivery men left. Now the sofas that I ordered were not the most luxurious ones or the most expensive but they suited the colour theme of my living room, which had recently been decorated, and so I was pleased enough. The sofas, one 3 seater and one 2 seater are a charcoal grey colour, they have a hard back and there are two cushions on the bottom, two on the back and then two small cushions that came with the sofas in the same colour. As the walls the sofas back on to are red the sofas were a nice contrasting colour and the grey cushions, sofas and other touches weren't too much. The sofas have square arms, which are firm and great for resting drinks and other items on. The cushions for the sofas are comfortable to sit on but because of the firm arms I found that after more than an hour or two sitting down I got an uncomfortable pain in either my shoulder or my back. I tried sitting in a variety of positions and still I was uncomfortable, although my husband, who was usually sat on the 3 seater sofa didn't have any problems at all. After approximately two months of using these sofas, and plumping all of the cushions daily, the 2 seater sofa started to go a little flat and lifeless looking. Meanwhile the 3 seater sofa, that had the heavier weight on it and was used far more than the 2 seater sofa, looked just as good as when it was brand new. Over the course of the next 10 months or so the 2 seater sofa only started to look more and more lifeless and side. Then my 3 year old niece sat down on it, on one side, and there was a load noise, like something breaking and after that I lifted up the cushions and noticed that there was a dip in one part. In order to see what had happened I tipped the sofa up and made a small cut in the fabric at the bottom of the sofa so that I could see what had happened. It turned out that one of the springs, that runs from one slat of wood at the front, to one slat of wood at the back, had snapped off completely. The plastic clip was all that needed replacing but when I contacted SCS, to see what they would do, they advised me that my item was 5 days out of the 1 year warranty and so they would charge me £75 plus costs for any repair work that was carried out. As this could run to well over £100 I decided that I would just leave it and live with the spring as it was, until I moved in to my new home. Now the sofa wasn't unusable to really it was only suitable for one person to sit on as depending on what side you sat on it could dip down slightly, weight dependant, meaning that I preferred for my guests not to sit on this sofa and instead I would sit on just one side of it being careful not to put my feet up or do anything else that could damage any springs further. As this is a review of the actual furniture rather than the company itself I won't say much more about them other than the order process was simple, delivery was simple in the end - once I argued back, then the company were not good for me at all when reporting a fault. The sofas supposedly come with a 10 year guarantee, but I was told that my 1 year warranty had run out and the 10 year guarantee covered the frame, of which I believe the spring is a part of, but they wanted £75 + costs to come out and repair the sofa, something which I could probably get done cheaper elsewhere, if I chose to. The sofas after one year and one month, look worn. The 2 seater sofa has one of the 7 or 8 springs broken, in a way that looks difficult for anyone to repair, let alone me to try and repair myself. The cushions have become flat, despite rigorous daily plumping - to keep them looking nice, and there are literally 50+ pulled threads on each sofa. A couple of these happened when I had a problem with a claw on one of my diamond rings and some were caused by my cat but I found that the fabric pulled really easy despite looking thick, strong and well woven. The arms look a little worn, but this could be due to me putting glasses of water on the arms on a daily basis, and picking up and putting down numerous times. The 2 seater sofa has not fared well at all, despite only being used for about 2 hours a few nights a week. I did not sit on the sofa during the days much, if at all, because I was usually either on my feet, sitting on my dining table or relaxing on a large rug I have. The 3 seater sofa has fared much better, despite being used about 5-10 hours at least a few days a week. When guests come over this was usually the sofa that they sat on and there was only 1 or 2 occasions where 3 people actually sat on the 3 seater sofa, just because it doesn't seem to accommodate more than 3 size 6 bottoms. The springs are fine, the arms are not worn much but again the fabric has been pulled, although considerably less than the 2 seater, this despite the fact that my cat and kitten sat on the 3 seater for hours on end, padding it and just licking each other, fighting or relaxing. I would say that these sofas, my ones at least, are worthy of 2 stars out of 5. I can sit on them, they were cheap, but they look quite cheap, they are fraying everywhere, one of the springs has broken and that sofa looks flat and horrible, in my opinion. Yes I only paid £699 for them but then I only paid £200 for my washing machine and even that lasted longer than one of these sofas did! I doubt I will buy from SCS again, at least not an online only product that I can't try in store. The sofas that I received were less comfortable and sturdy than the ones I have tried in store recently which were not priced much higher. I am actually giving away these sofas now, to the people moving in to my old home, as I am moving in to a much bigger place now and going to have a different sofa set once I've got the refurbishments and decorating done.
Bought a sofa off scs it arrived on 18th may a week later one ofthe sofas was faulty. We are now at the end of July and it's still notresolved, I have never heard so many excuses, customer service is terrible.Don't buy from them.BEWARE SCS
Organised fitting of carpets for our 3 bedrooms for a Sat to coincide with moving into a property on the Mon (where carpets did not already exist). Had call from ScS on the Wed before to confirm my carpet fitting for the Sat- great. On the Sat had not heard by lunch time so phoned the store (Stockport). They informed me I was on the list and could be contacted any point up until 6pm. Not heard by 3pm, so phoned again, receptionist said she would check and get back to me. She did not. Called a 3rd time at 5:15pm, was abruptly put through to the carpet department and told that, in fact, the carpets were not with the fitter and the fitting had not been instructed for that day and would not be done. I was told it would be 'chased up' on the Mon. This was not an option since we had removals on the Mon for all our furniture etc into the rooms. I was then told I should tell the removal men how to remove the furniture and the fitter would be there between 8-9am so ensure it was done before removals arrived. The fitter did not arrive until 9:20 and removal men had to wait in van for over an hour while fitter finished - had to pay extra £100 for the delay. My mother had to take the Mon off work to be there for the fitter since we were packing up our house. I went into the store (9 months pregnant and on crutches to add to the fun) on the Tue and explained all of this to the Sales manager as relevant manager was not there, pointing out that I had been contacted and contacted the store at 3 points through the day and nothing was done. Maybe if something had been done at lunch time when I 1st phoned then it might have been sorted a bit quicker. The relevant manager phoned me the following day and, after a lot of contemplating and time wasting, told me that they were not going to do anything about the situation and that they would NOT be provided me with any sort of gesture or compensation for the poor service recieved, despite us still needing to carpet out front room and the landing, stairs and hall (not great business sense either). The excuse was that they had only just started doing carpets since boxing day and they had had a bad week in the run up to my fitting. I then read some of the reviews and realised that maybe I should not have bought from ScS as people having much worse experiences had been treated very pooly and there does not seems to be a customer service policy or even attention to the problems with this company. Problems are ignored, not resolved and, once they have your money, there is NO aftercare or resolution to any problems experienced. I find this very poor in the current financial climate where companies should be delivering high quality customer sevice to attract and retain custom. ScS do not deserve to be in business and should not be trusted with people hard earned, hard saved money. Avoid.
I bought a ScS Sofa a couple of years ago worth £600 and starting peeling badly last year - I contacted them and they would not take responsibility and kept fobbing me off so after a couple of complaint letters they said it had been my fault as a result of cleaning the sofa (which I did after the peeling occurred) so I am in the process building ScS Sofas complaints profile so ScS sofas wish they hadn't messed with me.This is the ScS Sofas complaints Facebook profile I started so please 'like' it and start telling everyone to expose them for what they really are.Please visit my 'SCS Sofas - Complaints' page on facebook
Me and my wife went into SCS and fell in love with the WADE MAYFAIR. We made enquiries with the SCS Sales Manager to see whether we could get the sofa in leather. Sales manager assured us we could have any WADE in any fabric or leather design. We asked for him to make a call to the manufacturer to ask for them to split the sofa which we didn't mind paying the extra £100 for. We agreed a cost, signed the paperwork and paid the deposit. The sales manager processed the order through and confirmed delivery in 5 weeks. However, yesterday we received a call to say WADE can not make the sofa in leather and now need an extra £250 and 'our sofa would be the only one in Britain made from leather'... as if that would make us feel special! SCS sales manager said he was annoyed with WADE and would pay £150 of the £250 but now wanted us to pay an extra £100. Paying over £2k for a sofa is enough and any mistakes should come out of his commission! I find it annoying that SCS have made a mistake and expect me to pay or it! Now waiting for a call back from the regional manager, but not expecting a great deal.
I would like to agree with your other reviews and state that in my opinion that SCS does not care one bit about it's customers and that they are just after your money. We have not even had our suite yet and their staff just don't care about our predicament. You can almost hear them yawning on the end of the phone when you call. The details. When we ordered the suite we were told it would take 6 - 8 weeks. We waited and then called them and were told that the delivery date was the 15th. When we tried to get them to move the date they said no and their customer care section (a Mr Mordue) said that it was our error 'the computer message' he got from the branch saying that we had got it wrong, despite the fact that they had apologised for their error before. So basically it appears we are mistaken or liars one of the two... We were not after money, just the suite we had paid for, it does not seem that much to ask does it... If you care about customer care then don't buy from SCS.
I have been looking for a sofa for a while and have visited all the main stores. I know some stores give their sales staff a commission and there is nothing wrong in that so long as it dosnt over motivate them. My last visit to scs gateshead was not a good experience at all and it has really put us off the company so much that we will probability not buy from them out of principle. The sales man launched himself on us and wouldn't leave us alone, at times he had some interesting things to say but was a bit too pushy .. The final straw came as we were leaving he realized he had lost the sale and insulted us ... Quite frankly I could have punched his lights out but I just left the store in a rage. The really sad thing is that we liked a couple of sofas and probably would have bought one if we hadn't been hounded around the store.
When we ordered a sofa from SCS the sales rep told us the delivery time was 8 weeks and the sofa was made in UK. AFTER paying the deposit we learnt the delivery time was 12 weeks and there was no mention of UK manufacture, so we kept asking for reassurance and confirmation until we finally, after 24 days, got a reply via email that said "we can confirm your sofa is being manufactured in Malaysia". We took advice from Trading Standards and then rang SCS to cancel the order and ask for our deposit back, they declined and argued we couldn't proof that we had been given wrong information, we had nothing in writing. It took 3 1/2 months, several frustrating & upsetting phone conversations, letters and emails and eventually a claim with the small claim court for SCS to agree to repay our deposit. We found them extremely evasive and unhelpful and strongly recommend to stay away from them! The customer service is non-existent once you have committed to buy which is an utter disgrace.
My review of SCS appears to be somewhat more positive than some others on here. We visited the Cardiff store in August as we have a bay on the way, and the sofas we had were knackered - and we were pleasantly surprised with what we found, considering we expected to buy from DFS In SCS we were greeted by a very friendly young male salesman who briefly explained how their shop worked and how to find things, andf then left us to it to look around without him pestering us. When we did find a sofa that we seemed interested in, he made his way to the general area of the shop but didnt come over until we asdked him to - more than you get some places!! He then answered all our questions and discussed all the different options we had, making things nice and clear. We made a decision and he sat with us and went through all the paperwork very efficiently and with a very friendly manner, and by the time we left we were quite clear on everything and when things would be delivered. The sofa was delivered within the time frame by two very friendly delivery men who managed to get the sofa's in to the lounge with the minimum if fuss despite the difficult anglesl. We have been sitting on the sofas now for 2 months and are loving them! No complaints from us!
Ironically my name is not "luv" or "shug" or "duck", yet the Salesperson in SCS called me this with such increasing regularity it began to grate. We had only walked in there and sat on a sofa and she pounced on us from her concealed vantage point. What can I saw about SCS - look carefully around the store - the good suites you will pay more for, but they much along the lines of MFI never truly display the price you pay and therefore it can be affordable. The protective coating for the suites at £40 a seat (so thats £120 for a 3 seater sofa) can rack up abit extra and this is obviously where the commission lies. Alot of their leather suites look quite cheap - but these personally aren't my bag so I'm not so fussed. The stores are nicely laid out - but certainly at my local SCS every Friday they alter the arrangement of the sofas - I'm not sure if this is because of any great sales process - more it just gives them something to do on a Friday. We did end up calling into the SCS at Wednesbury and unlike the Stafford store there were no reptillian sale personnel waiting to pounce, however it was that quiet you wondered if anybody was working that day. The delivery times of the sofas range from about 6 - 8 weeks as they are all made to order and there are a range of fabric colours to choose from for each suite. You can also request a swatch when you order the suite to save you having to carry around a cushion when you choose your curtains. SCS do not deliver on a Saturday (or Sunday) which means a day or half day off work to wait. There is also no mention of them offerring to take away your old sofa or moving out into the garage when they arrive. Little useful bits of information that would help.
I quite agree with you we purchased a leather sofa in march 09 within the first few days of sitting on the sofa there were bottom marks, wrote letter after letter with themsaying not Manufactures fault as it is carracteristic if the sofa but i aknowledge this but as in every letter I sent I tried to explain that the store that we purchased it from should have told us that would happen as we would never have purchased it. we are now taking them to a small claims court ans they keep fobbing us off.
ScS and DFS are just all the same to me when you look around in the shop the customer service is brilliant they even bring you tea or a cold drink sometimes but when there is a problem with the sofa they do not want to know because they don't have time or they say they're going to get back to you but never do. Quality sofas: the qaulity of the sofas I have got to say are exceptional for anyone who likes the relaxation of leather and the comfort of feather cushions which come free with most sofas. Customer experince after buying the goods: this is a complete dissaster because the company ignores your complaints and ask you to write letter after letter about the reasoning behind the complaint. Customer experince in the store: brilliant but it is only because they want you to buy and they try to get you to buy the most expensivest option out of all the electric sofas which cost extra.
Living room furniture