Me and my wife went into SCS and fell in love with the WADE MAYFAIR. We made enquiries with the SCS Sales Manager to see whether we could get the sofa in leather. Sales manager assured us we could have any WADE in any fabric or leather design. We asked for him to make a call to the manufacturer to ask for them to split the sofa which we didn't mind paying the extra £100 for. We agreed a cost, signed the paperwork and paid the deposit. The sales manager processed the order through and confirmed delivery in 5 weeks.
However, yesterday we received a call to say WADE can not make the sofa in leather and now need an extra £250 and 'our sofa would be the only one in Britain made from leather'... as if that would make us feel special!
SCS sales manager said he was annoyed with WADE and would pay £150 of the £250 but now wanted us to pay an extra £100.
Paying over £2k for a sofa is enough and any mistakes should come out of his commission!
I find it annoying that SCS have made a mistake and expect me to pay or it! Now waiting for a call back from the regional manager, but not expecting a great deal.