The worst customer service I have experienced. They made a mess of fitting a wardrobe in one bedroom (after spending over £10,000 on 3 bedrooms) and act as though they are doing you a favour in coming back to sort it out. The attitude of Customer Services is appalling.
Not worth the money, products are OK but not worth what they charge.
Apologies if this is a bit long-winded but I feel the need to let people know about our experience with Sharps, as we thought we were paying extra for a higher level of service and workmanship. We were wrong. Hopefully, it’ll be worth the read to the end for someone. We had a small storage room fitted out as a walk-in wardrobe. It cost £2700, which was apparently half-price due to the current sale.
Sharps rep who did the quote for us told us that there would be a more detailed, laser survey so that the pieces cut be prepared off-site. This survey was done, but what turned up was certainly not pre-cut to suit the room. Everything was fine with the delivery of the materials, but there was far too much, and it was all in standard, off-the-shelf pieces. So what was the point of the laser survey?
Installation – this went OK, although upon inspection, it seems that the high level of professional craftsmanship advertised wasn't there. I had to contact Sharps a day or so later to point out that there were half a dozen or so areas where the installation wasn't exactly done properly – there are exposed sharp corners, shelves that aren’t parallel, gaps between elements etc.
Also, we were told to remove the carpet in the room prior to installation as fitting directly onto floorboards would ensure that an exact fit would be obtained at the ceiling line, something which couldn’t be guaranteed if the carpet was left as it would compress, creating a gap at the top. So I removed the carpet. And the first thing I spotted after the installation was – gaps at the top! And I had to re-fit the carpet myself after that.
Most of these are small and at a push, ignorable, but it is very annoying to have paid so much money for the high-quality workmanship previously associated with Sharps, to then get a much more bog-standard level of service. Essentially, it was slightly, although not much, better than a job I could have done myself, given the tools.
Edging – our wardrobe is in one of those areas where the roof slopes down, meaning that there were several angled cuts to be done. Wherever this was the case, the veneer on the material was chipped off on the outside, visible edge. It’s only a couple of mm or so, but it’s visible at nearly every edge.
Material – the wardrobe is made from fairly cheap standard veneered chipboard. Don’t go expecting high-quality wood for your wardrobe – you won’t get it. This use of low-standard material is to blame for the edging problems mentioned above.
Drawers – the rep asked us if we wanted drawers instead of a couple of shelves. We said yes, even though the extra cost was another £440 (for 4 drawers, so £110 per drawer. And this was half price so full price is £220 per drawer). They are tiny. Ridiculously so – barely big enough for a few pairs of socks. And as they came as a flat-pack kit, there was no craftsmanship involved in putting them together. Essentially, I paid nearly £450 for some mini-Ikea standard drawers. Not happy about that at all.
After-sales service – upon mentioning all of the issue above to customer services, they did initially arrange for an installation manager to come out and inspect the wardrobe. He came, took photos, and generally agreed with everything that I pointed out. And then he left. It’s now nearly 3 weeks later and we haven’t heard anything back from Sharps. I’ve contacted them several times but have only managed to find out that the installation manager hasn’t done or submitted his report yet so they can’t do anything.
In summary – not as good quality build-wise, material-wise or customer-service-wise as we had been led to believe and hoped, and certainly not worth the money. Would have accepted the numerous deviations from the ideal that they promote if the price was a lot lower. A LOT lower.
Since originally composing this review a couple of weeks ago, Sharps have attempted to make some amends. They sent an installer out to re-fix 3 of the pieces of the wardrobe and put some sealant around most (but not all) of the edges, which has improved the overall appearance of the wardrobe. They also offered my £300 compensation, but even taking this into account, the service and product provided still do not come anywhere near representing good value for money. They refused to do anything about the ridiculously small drawers, stating that they “are the size they are and that’s it”. It’s a shame because you can see that, given better materials and more time to do a proper job, the installers would have been able to give us something really nice. Instead, I just am left considering myself to have been ripped off to the tune of £1000 or more.
The SHARPS has become large, but its quality has gone down. They have hired designers who are not well qualified or professional. Their designer (Jarmulowicz) didn't even bother to show up on his appointment, and his manager never bothered to offer an explanation or apology.
I regret having approached this firm. All went well until the installation and what a nightmare.
I already have some damage to my bedroom ceiling. Had to get the fitter to move a fitted wardrobe so that it allowed the bedroom door to fully open as allowed for on the plans. The fitter is not equipped to cut the wood so as to have neat machine cut ends. He also has broken at least one piece of wood.
The fitted bedrooms look nice in the showroom but when it comes to installation it can be another story. In the process of having an installation done and am regretting it. I have some damage to my ceiling and had to get the installer to move a fitted wardrobe because it did not give sufficient clearance for the bedroom door to open back to the wall which had been allowed for on the plans. The installer does not seem to be properly equipped as I have seen pieces of broken wood and the cuts are not neat machine cuts.
Feel to be living a nightmare
A very costly nightmare.only the finished furniture is beautiful. The customer service is horrible and rude. They took 2 months to fix a mistake they did. Didn't care about us taking days off from work, to attend the fitters and we kept sleeping on the floor and couldn't decorate the rooms.
After deciding to go with sharps for a fitted wardrobe I awaited the reps visit. Once a price was agreed we awaited the surveyor who's responsibility was to take down all the measurements. Then a phone call to say stuff was being delivered on a Thursday and being fitted the following Monday (yehhhh). However whilst delivery they managed to totally damage all the paint work on my stair bannisters and was unable to take two large pieces of wood upstairs and so had to be left in the living room. Due to wanting the bedroom totally emptied before delivery we were sleeping on the floor in the living room since the day before. We were informed it would take a day to complete. On the Monday the fitter came and it wasn't long before he told us the surveyor had totally cocked up the measurements (what was he doing for 45 minutes,) so larger pieces of wood and new doors had to be ordered and he had to come back on the Wednesday. Day 2. The fitter finished the cupboards at just before 10PM at night. This meant the carpet fitters had to be put back until the weekend and this meant we ended up sleeping on the floor for 10 DAYS. I Informed sharps of the problems and damage together with photos and 3 reputable painting and decorator quotations the cheapest quote £343.00. Sharps then sent a letter saying sorry about the problem, they aren't paying for the damage and they want the outstanding balance of £260. AVOID DEALING WITH SHARPS. THEY ARE NOT INTERESTED IN YOU JUST YOUR MONEY
Salesman was charming. Design was great and product is more or less satisfactory. Fitter was ok though came half a day later than planned and I was not given much notice of this.
Surveyor failed to arrive at the allotted time and I had to make several calls to find out why. No one thought to inform me his car had broken down. 5 phone calls to find this out and rearrange. Only the final call was returned and only after I had got really angry about it.
Similar problem with reporting post sales problem. A minor problem but impossible to get any satisfaction. Pushed from department to department and back again. No call backs and poor attitude from staff when I had to call them. No acknowledgement of my email to senior manager.
The product is ok but the customer service is dreadful. Would never use again.
My wife and I received a very good service from Sharps Bedrooms. The gentleman that visited our house was very professional and didn't put us under any pressure to purchase the bedroom. He made the most out of the small space we have in our bedroom. The fitting of the bedroom was stress free and quick. The quality of the wood is very good, the prices are very affordable. I am very happy with the whole service we received and would recommend Sharps to anyone. Keith Perry.
We have had built in wardrobes and dressing table with drawers either side of the dressing table from the Oak Latitude range, the colour is very light and we are extremely pleased with the finished effect. The planning service was very good, although we did have a good idea of what we wanted, they took all our requests into consideration and came up with a design that took in everything we had asked for. A surveyor then came to make sure everything would fit! The bedroom consists of a double hanging wardrobe, which is just right for shirts and skirts blouses etc, and a single hanging rail with 4 drawers below, which may of been better with 3 drawers as it is not quite long enough for dresses, but overall we are very happy with the choice we made. Above is very useful cupboard space. The doors all open and close very easily and fit perfectly. The delivery was made on time and they were very careful when carrying everything up the stairs. We had to completely clear the bedroom ready for the fitter who arrived on time and worked extremely hard all day to complete the fitting, he made a brilliant job and we are very pleased with the finish. We are very pleased with the whole finished bedroom, the colour, quality of wood and fitting. We had plenty of brochures to look at to decide what we wanted and there was a good variety of finishes and a good choice of handles etc. There is a 12 year product and installation guarantee which certainly gives us piece of mind. The cost of the bedroom with having the guarantee and the quality of the furniture is I think is very reasonable. We would recommend Sharps to our friends.
The designer came and took my ideas and put them on paper, which was nice. 3-4 weeks later the fitter came and put everything in, now I have a place for everything and everything has a place. All my friends and family that have seen it are very impressed. I would recommend Sharps to anyone who asked me, the staff were very friendly on the phone and the price paid I think was very reasonable.
After 2 years of looking for bedroom furniture we thought we look at a fitted solution. The designer came round at a time that worked for us. He was knowledgeable and was able to add to our desired solution. After agreeing a price everything thereafter went as expected. All parts turned up on time and the fitter came did an excellent job. We couldn''t be happier with the finish and do not believe we could of had a better solution through any other method. Word of warning though, they are expensive.
From the initial visit by the salesman to the final fitting everything went well. The sales rep was professional, courteous and helpful. There was no hard sell. He was happy to give us time to make a decision. After we agreed (a few days after his visit)a surveyor came round - very thorough. Then the bedroom was delivered, then fitted over a three day period. The fitter was efficient and hardworking. We are extremely pleased with the service we received from Sharps and love our new bedroom. Would definitely recommend Sharps Bedrooms.
Wardrobe is great. Very spacious. Good quality. Would recommend company. Fitter was rude though
Wardrobe is great. Very spacious. Fitted very well. Man that fitted wardrobe was very rude but would recommend the company.
Specialists in fitted bedroom furniture.