A very costly nightmare.only the finished furniture is beautiful. The customer service is horrible and rude. They took 2 months to fix a mistake they did. Didn't care about us taking days off from work, to attend the fitters and we kept sleeping on the floor and couldn't decorate the rooms.
After deciding to go with sharps for a fitted wardrobe I awaited the reps visit. Once a price was agreed we awaited the surveyor who's responsibility was to take down all the measurements. Then a phone call to say stuff was being delivered on a Thursday and being fitted the following Monday (yehhhh). However whilst delivery they managed to totally damage all the paint work on my stair bannisters and was unable to take two large pieces of wood upstairs and so had to be left in the living room. Due to wanting the bedroom totally emptied before delivery we were sleeping on the floor in the living room since the day before. We were informed it would take a day to complete. On the Monday the fitter came and it wasn't long before he told us the surveyor had totally cocked up the measurements (what was he doing for 45 minutes,) so larger pieces of wood and new doors had to be ordered and he had to come back on the Wednesday. Day 2. The fitter finished the cupboards at just before 10PM at night. This meant the carpet fitters had to be put back until the weekend and this meant we ended up sleeping on the floor for 10 DAYS. I Informed sharps of the problems and damage together with photos and 3 reputable painting and decorator quotations the cheapest quote £343.00. Sharps then sent a letter saying sorry about the problem, they aren't paying for the damage and they want the outstanding balance of £260. AVOID DEALING WITH SHARPS. THEY ARE NOT INTERESTED IN YOU JUST YOUR MONEY
Salesman was charming. Design was great and product is more or less satisfactory. Fitter was ok though came half a day later than planned and I was not given much notice of this.
Surveyor failed to arrive at the allotted time and I had to make several calls to find out why. No one thought to inform me his car had broken down. 5 phone calls to find this out and rearrange. Only the final call was returned and only after I had got really angry about it.
Similar problem with reporting post sales problem. A minor problem but impossible to get any satisfaction. Pushed from department to department and back again. No call backs and poor attitude from staff when I had to call them. No acknowledgement of my email to senior manager.
The product is ok but the customer service is dreadful. Would never use again.
My wife and I received a very good service from Sharps Bedrooms. The gentleman that visited our house was very professional and didn't put us under any pressure to purchase the bedroom. He made the most out of the small space we have in our bedroom. The fitting of the bedroom was stress free and quick. The quality of the wood is very good, the prices are very affordable. I am very happy with the whole service we received and would recommend Sharps to anyone. Keith Perry.
We have had built in wardrobes and dressing table with drawers either side of the dressing table from the Oak Latitude range, the colour is very light and we are extremely pleased with the finished effect. The planning service was very good, although we did have a good idea of what we wanted, they took all our requests into consideration and came up with a design that took in everything we had asked for. A surveyor then came to make sure everything would fit! The bedroom consists of a double hanging wardrobe, which is just right for shirts and skirts blouses etc, and a single hanging rail with 4 drawers below, which may of been better with 3 drawers as it is not quite long enough for dresses, but overall we are very happy with the choice we made. Above is very useful cupboard space. The doors all open and close very easily and fit perfectly. The delivery was made on time and they were very careful when carrying everything up the stairs. We had to completely clear the bedroom ready for the fitter who arrived on time and worked extremely hard all day to complete the fitting, he made a brilliant job and we are very pleased with the finish. We are very pleased with the whole finished bedroom, the colour, quality of wood and fitting. We had plenty of brochures to look at to decide what we wanted and there was a good variety of finishes and a good choice of handles etc. There is a 12 year product and installation guarantee which certainly gives us piece of mind. The cost of the bedroom with having the guarantee and the quality of the furniture is I think is very reasonable. We would recommend Sharps to our friends.
The designer came and took my ideas and put them on paper, which was nice. 3-4 weeks later the fitter came and put everything in, now I have a place for everything and everything has a place. All my friends and family that have seen it are very impressed. I would recommend Sharps to anyone who asked me, the staff were very friendly on the phone and the price paid I think was very reasonable.
After 2 years of looking for bedroom furniture we thought we look at a fitted solution. The designer came round at a time that worked for us. He was knowledgeable and was able to add to our desired solution. After agreeing a price everything thereafter went as expected. All parts turned up on time and the fitter came did an excellent job. We couldn''t be happier with the finish and do not believe we could of had a better solution through any other method. Word of warning though, they are expensive.
From the initial visit by the salesman to the final fitting everything went well. The sales rep was professional, courteous and helpful. There was no hard sell. He was happy to give us time to make a decision. After we agreed (a few days after his visit)a surveyor came round - very thorough. Then the bedroom was delivered, then fitted over a three day period. The fitter was efficient and hardworking. We are extremely pleased with the service we received from Sharps and love our new bedroom. Would definitely recommend Sharps Bedrooms.
Wardrobe is great. Very spacious. Good quality. Would recommend company. Fitter was rude though
Wardrobe is great. Very spacious. Fitted very well. Man that fitted wardrobe was very rude but would recommend the company.
A great experience all round, good quality installation!! Arif Mirza
The whole sharps experience was very nice, from the designer, the surveyor, delivery and the installation. Our installer was a true craftsman who carried out the installation with real zest and professionalism. He just got staight into the work at hand and installed our wardrobes as if he was working in his own house. It was a pleasure to have him in our home for what has turned out to be a true masterpiece in wardrobe installation!
Having a loft conversion with an awkward space sharps were able to deliver a fantastic bespoke solution. Loads of storage space. Flexible options. Many design choices and finishes to suit us. Apart from a few measurement issues which were found and corrected early on in the process, there were no issues. We wanted the wardrobes fitted quickly and this was achieved. Amazing. Friendly staff and god quality wardrobes. KP
The first meeting with our designer was great, her ability to visualise the room and what we wanted and then she drew up the plans, it looked great. the drawings were easy fro anyone to see what the end result would look like and we could comfortably see how much space would be sued / left. the choose of styles and options almost seem to many, but with our designers help we quickly choose the base colour, the internal options and the outside finishes. Silly things like offsetting one bedside drawer unit top so its fits flush against the side of the wardrobe make me realise these guys are experts. The finished article is even more than we hoped for. OK its not a cheap option, but you get what you pay for, the booking process and subsequent check by the surveyor was a breeze and then the stuff arrived. The next day the fitter turned up and set to work. We have already decorated the room just leaving the fitting of the new carpet until after the work was complete. The fitter took 8 hours and left our daughter with an amazing bedroom, which is guaranteed for 12 years! the carpet was fitted the following day and we have a truly exceptional room. Everything was well explained and the process incredibly simple and we are all delighted with the results. I would recommend Sharps to anyone, and we are already asking them back next year to look at the master bedroom.
We are really pleased with our fitted wardrobes. Although they are a little expensive they really make the most of the space in the bedroom. The designer came up with idea to utilise the space well and the fitter tweaked the design when I requested a small adjustment. The fitter worked hard to make sure the job was done quickly and cleanly. Overall very pleased.
Specialists in fitted bedroom furniture.