Newest Review: ... and when the surveyor turns up he'll measure up correctly, 'we can have what ever we want', is what we were told by the salesman. I r... more
Author Name: P Howgate
Date: 09/05/12, updated on 23/05/12 (362 review reads)
Advantages: Management OK
Disadvantages: Staff useless
We ended up with a salesman who had bags of yap but little ability, and designed us something we didnt want and only found out about it when the surveyor called. So Sharps started again, better this time, but we refused to pay any extra and threatened to cancel and Sharps agreed with this,
Then the problems started, you have to deal with their back office staff, who are muppets. You have to be aware that during this process, you work for them, not the other way around. They work from a script and are inflexible and not a little arrogant. They even produce a list of `Clients responsibilities`..what nonsense. Told em the only reponsibility I had was to pay them...end of. They will deliver and sort out when it suits them. They cant or wont give you a fitting date well in advance in short everything is to suit Sharps..Oh yes and you will be without wardrobes for at least a week. They only fit you have to get your old one ripped out and removed before they even deliver!!
To be fair when you get to speak to management they are helpful and do what they can,but you really have to kick off to get to that level, so dont hesitate if your going to use them, meet fire with fire. If your a bit timid best go elsewhere.
Summary: Not worth the hassle
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