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Sharps Bedrooms - could do with being more joined up!
Author Name: ROBERTS J
Advantages: Competitively priced, quick turnaround, professional fitters
Disadvantages: Lack of cohesion between design staff and factory
We wanted bespoke furniture to go in a bedroom and an attic study. We discovered that "bespoke" doesn't always mean you can get it made to measure, it means you get to choose from a limited set of pre-determined sizes. Nevertheless, you pay for what you get and we felt that Sharps were reasonably priced in the range of quotes we received.
The designer was very friendly, she offered suggestions, came up with innovative ideas to fit the spaces we had. We were happy with the proposal that was drafted. Unfortunately, several of these ideas were then rejected by the person who came to officially measure up and 'sign-off' on the overall design. There appeared to be a complete lack of communication between 2 people who worked for the same company and in what we were told could be done vs what Sharps would allow to be done. If the designer and 'architect' had conversed beforehand, I think much of this could have been avoided. Consequently, we were unable to get a made-to-measure window seat in the bedroom nor an end-desk unit in the study. In fairness, Sharps offered us money-back as a result so we felt somewhat compensated.
The turnaround time between order, payment and fitting was excellent. Sharps were helpful and flexible about installments and timings. The materials were delivered in a timely fashion and the fitter was excellent. He was punctual, tidy and did a fantastic job.
After-sales has left something to be desired. I rang to order 3 additional shelves to go in the study. After many messages and e-mails, I eventually got to place the order. I felt that price was steep given what we'd already paid for the study in the first place, but I needed the extra storage and wanted it to match so had little choice. After multiple calls to chase the order, a delivery arrived which contained 4 shelves of a completely different colour. After several further calls, a replacement order was dispatched and all is now well.
Overall, the experience was frustrating, but we have been pleased with the quality of the materials and the workmanship. Now I know what to expect, I would be more realistic in my upfront design aspirations, but I would probably still use Sharps again if we had future work.
Summary: Frustrating experience, but good product. Would still recommend them overall.
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