scs - dont (Sofas in General)

Member Name: lmf

Product:	Sofas in General
Date:	06/05/08 (267 review reads)
Rating:

Advantages: none

Disadvantages: everything

SCS - never again.

I purchaseda four and three seater..4 weeks late with delivery.
Came into house - and by the time the "upholsterer" put it together, there was a gap. I had to phone customer service - and someone came to view. He said he could repair it - by packing and staining. Not an option. I telephoned customer service and spoke to a manager - explained - and also mentioned fact that if you sit on it - you come away covered in white bits. they agreed immediately to refund or replace. I chose another suie - worked on dimensions given on website - and sofa would not fit. Had to take a four and two seater. $ weeks in the house - and the cushions are practically flat. Hey Ho - another fight on my hands - I want a refund - and intend to write to them to uplift and refund - as goods are not fit for purpose. Like others on the site - the one in the showroom felt and looked a damn site more comfortable

Summary: another complaint