Sofas in General Reviews

'Sofas in general' is quite a strange category. I could tell you all about how a sofa is constructed. You know the sort of thing I mean. You can have a sofa made of leather, vinyl, fabric, rattan or even wicker. It can be stuffed with kapok, foam, or nothing at all. Choose from 2 seater and three seater, or get a corner unit. Opt for red, blue, ...

SCS - never again. I purchaseda four and three seater..4 weeks late with delivery. Came into house - and by the time the "upholsterer" put it together, there was a gap. I had to phone customer service - and someone came to view. He said he could repair it - by packing and staining. Not an option. I telephoned customer ...

Had my sofa6 months when it fell apart, cost £3400, replaced and new one arrived damaged, refused, third one same problem. Asked for money back, had to go to court to obtain it. Even though judge awarded me my monies back still waiting 4 weeks after judgement. AVOID at all costs. Comunication is very poor, lack of knowledge, poor customer service, promises which were never kept, even tried to change my contract from a 2 year interst free to a 1 year interest free without asking me.

Bought a corner suite and single chair in August 07 from the Chester branch, delivered after 6 weeks as arranged. When the suite was set up the cushions did not fit (75mm gap)and the piping around the top was not straight. Arranged for 2 new cushions to be delivered in October the after care team came out with 1 new cushion not 2 that looked like ...

May 2007, I ordered a sofa from the SCS sofas store in Uddingston. My mother was kind enough to buy them for us, and at the same time ordered a sofa for her house - excellent news for the SCS sales person, 3 x 2 seaters, 1 x 3 seater and a footstool all from the one customer. SCS said that delivery would take around 12 weeks. Fine, exactly as we thought. However 10 months on, I am shocked to admit that I still do not have my sofa from SCS and am now in a long term battle to get the problem rectified.

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I feel the time is right to say something positive about SCS. Recently we visited the store in Bristol - had a very pleasant experience - after trawling round many other sofa retailers in the area. The range in the shop was very good, the service we received excellent. The salesman was pleasant, and courteous, no pressure - no hassle.
We chose our sofa, and were swiftly taken through the payment process, told our sofa would arrive in approx 6 weeks - in actual fact it arrived ahead of schedule within 4 weeks. The delivery people were courteous, well organised and assembled our sofa without fuss. Very pleased with the sofa - no problems or hassle - would definitely use SCS when we want to replace this one next time. Thanks SCS - great service!!

We have been unfortunate enough to purchase a sofa from SCS. We bought it last October (06), it was delivered before Christmas as promised. It was a second sofa, for our back room, we bought it for occassional use, to watch movies. It is the Maddision sofa, in dark red leather, three seater with two of which are ...

SCS sofa - Romford, first tried to sell me a sofa set which would not fit in my room according to their online planner. Then they made me drive from stevenage to romford 3 times with my bank statement. Each time they 'forgot to make a copy' Now they cancelled by delivery date as they need another copy of my bank statement. Talking to them does not ...

Purchased a Leather sofa (£2000) from Chester branch Jul 07. Product delivered had a hole in one of the chairs and a very poor piece of leather in another. These issues were identified by me when delivered however the delivery men would not take the product back and I had to deal direct with SCS customer services. An independant upholsterer has ...

Sofa Workshop. There appears to be little work in the workshop. I have purchased two sofas from them and neither are ready. The order was placed in JULY. I am not the only one - friends have suffered the same fate. AVOID AT ALL COSTS. they fail to respond on time and are constantly avoiding questions. I would urge everyone to go elsewhere.

I have had no problems with my recent purchase from Sofa Workshop and was very pleased with the price, the service and most importantly...the sofa itself which for the price was great value. As a business, they have obviously got there act together in recent months because what I experienced was a world away from the negative reviews I ...

Letter to David Knight, Chief Exec SCS Dear Sir, It is with regret that I must put ‘pen to paper’, but all other attempts at a resolution have met with lies and ignorance- I choose my words carefully. I purchased a ‘Corner group and 3 seater settee’- 9 units in all- which was a display model for a total of 1928 gbp paid ...

I took delivery of my brand new leather Robertson sofa from Sofa Workshop last week. Unfortunately I had failed to think through the logistics of transporting this large item into my 1st floor apartment in Nottingham. Luckily my neighbour arrived, just as me and the delivery man were drawing up an ambitious plan involving pulleys and a rope made ...

After reading some of the negative accounts about SCS. I still felt there were less bad reviews than DFS etc. I decided to purchase a 2 and 3 str settee in black leather from the milton keynes branch. I would just like to say that mine came in on time, not damaged with fantastic a delivery crew on the day, who were most helpful and polite. The ...

in april 07 me my wife and child went to buy a sofa after trawling round the usual stores we decided to call back into scs in sheffield the sales manager there treated us to a whole new experience. a polite welcome to the store, a balloon for my son and coffee's as we looked arround was just what we needed after a long day it late on ...

I took delivery of my brand new leather chesterfield last month. Unfortunately I had failed to think through the logistics of transporting this icon of home furnishing into my 4th floor apartment in Dudley. As luck would have it my neighbour arrived, just as I was drawing up an ambitious plan involving pulleys and a rope formed out of a selection ...

SCSsofas .this company has the worst customer service team that I have ever come across.We have a faulty suite and am awaiting replacement inners for the leather cushions.It has virtually been 3 months now and nowhere in sight of these replacements....ringing the customer service people is hopeless...they could n't care less.I've even rung their customer service manager who was very rude to me....anyone wanting suites ...stay away from SCS sofas...Terry Parker

Sofa Workshop were brilliant. Service very personable, friendly and with no hard sell, just lots of expertise. Also do people realise what an amazing product they do? Prices start at an unbelievably low £400 but we shopped at the upper end of the offer as we had a very particular requirement. The Wallis sofa and corner unit we bought was made to ...

ScS in Cheltenham- APPALING and INSULTING I have always been under the impression that ScS were a great company, have read very few complaints and reviews on the internet that were negative, and hence the reason why myself and the wife decided to go shopping to our 'local' ScS branch. We ordered a 3 seater and a 2 seater in Novemeber, ...

SCS Northampton Branch Utterly useless - took 6 months to deliver my suite and spent the entire time lying about where my suite was - in the air, on a cargo ship, even in Coventry! They never contacted me - I had to do all the chasing and they refused to refund my call costs. Customer DISservice team was atrocious - rude, sarcastic etc ...