The Kitchen Restoration Company Reviews
Newest Review: ... that I would have a new kitchen. The first fitter arrived and was very pleasant and hardworking, but told me that some of the kitchen drawers and doors were missing, so if i could pay the remaining balance, fitters would be out in 5 working days to finish the job. I paid the balance stupidly and then waited 4 weeks for the fitters to return, supposedly on the Wednesday, didn't arrive, I called customer service 5 times to be told they would come Friday, the fitter was ill! so would come the following Wednesday. When he arrived at 6.30pm he had the wrong doors and no panel for a worktop so would have to come back. The men that do the ini... more
Customer The Kitchen Restoration Company Reviews (43)
by jenn2477 - written on 22/02/13
Just phoned this company to try and book an appointment. I mentioned that I lived with my boyfriend and they insisted that he needed to be present before I could confirm my order.I explained that:a) he did not have any ownership or entitlement to the property; and b) he is in Asia working for a few months and would not be able to make a day time appointment in any case.They still would not let me book an appointment and I found the service extremely rude. This policy is insane as my boyfriend does not even live with me on a permanent basis and has his own property.Truly disgusted with the treatment I received.
by D Terry - written on 18/09/12
David Terry, Folkestone KentAfter reading all the negative reviews I was so pleased with the finished work. Our fitter Allan worked tirelessly and managed to fit 27 doors and draws in less than 5 hours, the results were amazing and our kitchen was transformed.The only hiccup was one door was missing but was replaced within the promised time.
by Samantha Timothy - written on 06/09/12
A Salesman was very quick to come and quote for new doors and drawer fronts for our kitchen, after the hard sell and deposit paid I was happy and excited that I would have a new kitchen. The first fitter arrived and was very pleasant and hardworking, but told me that some of the kitchen drawers and doors were missing, so if i could pay the remaining balance, fitters would be out in 5 working days to finish the job. I paid the balance stupidly and then waited 4 weeks for the fitters to return, supposedly on the Wednesday, didn't arrive, I called customer service 5 times to be told they would come Friday, the fitter was ill! so would come the following Wednesday. When he .. Read the complete review
by Sylvia Richardson - written on 03/05/12
Whilst this company did an excellent job at a good price a sour taste has been left. Kitchen fitted 16th April 2012 with the exception of one door which had been made the wrong size. Stupidly I put my trust in the company having received very good service, and paid by cheque, after the signed customer satisfaction sheet was marked 'door to be fitted in 5-10 days'. An appointment was made for the fitter to return on 26th April only for him to ring twice on the day with excuses and cancel the call totally. Having telephoned 2nd & 3rd May I can't even get a re-scheduled date - only promises of a call back (which don't seem to materialise). Watch this space ..................
by Refausse - written on 11/04/12
I spoke with them today and had the same treatment as previous reviewers, a refusal to book an appointment unless my husband could be present. The original lady could not elaborate on this policy or explain the rational and passed me on to the MD who was extremely rude, talked over me and eventually hung up. Don't expect this dinosaur of a business will be able to keep going in a recession with this crazy attitude to customers. My husband point blank refuses to be sold to and leaves all house negotiations to me, plus I am paying, so they have lost out on a decent sale here. I shall also be reporting their discrimination and sexism to the ASA as they certainly don't highlight this 'policy' in their advertising and there are laws against this sort of thing!
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