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The Kitchen Restoration Company

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47 Reviews
  • No advantages to having this Co.
  • Do not keep their promises.
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    47 Reviews
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      08.09.2014 14:59

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      • "No advantages to having this Co."

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      • "Do not keep their promises."

      No conclusion yet.

      I would nor recommend them to anyone.i was told it would take two days to complete and it ende up taking six. On the first day half the kitchen was nearly completed but the fitter had a bad back. No one appeared on second day and I had to phone the Co where I I was told they were not coming and they had no replacement fitter. I had had the gas disconnected that morning and it should have been reconnected later that day but because of the expense with British Gas I changed the switch on until the Monday so I was without gas all week-end. Still nobody came on Monday so Imwas without gas again. On Tuesday another fitter arrived who did some work but left me with no sink and no water in the kitchen.
      When you phone the Co the receptionist is quite off hand and will not let you speak to the Operations Manager. Their Customer Service is non existent. The fitter did not screw my dishwasher back properly and it nearly fell out when I was emptying it. They will not come back to fix it. It is not cheap to have their service and I did manage to get a little discount for my inconvenience but they were not happy in doing so. They have also cracked some tiles. I have had to give them 1 star but really would prefer to give them none.

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      07.02.2014 16:37

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      Excellent service, product and price.

      I'm very glad that I hadn't read the poor reviews on this site (few of which have anything to do with workmanship or service) before going ahead. We decided that a replacement kitchen for our 1980 one was too expensive and went for the next best thing - new work tops plus cupboard doors. The salesman (Stuart) was polite and knowledgeable and subjected us to NO pressure whatsoever; the surveyor worked quickly and efficiently and an appointment was made for the fitting less than a fortnight later. The very pleasant and polite fitter (Darren) came all the way from Birmingham to Ipswich both days and worked quickly and very efficiently, completing the refurbishment in just over a day and a half (worktops, 19 custom made cupboard doors and 6 drawer fronts). From contacting the company in the first instance to the completion of the installation took a total of only four weeks! The kitchen now looks absolutely stunning and we would have no hesitation whatsoever in recommending this company.

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      17.07.2013 22:03

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      We initially placed an order and then cancelled the order the following day over the phone and in writing. There is obvioulsy a law in place to protect consumers. We paid on credit card and instructed the bank to take this up. The Kitchen Restoration company have delayed sending the money back to the bank sighting all sorts of reasons. It is so unprofessional. We cancelled the order due to my illness and the issues with the money refund have just added further stress. Disgrace

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      22.02.2013 12:59

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      Just phoned this company to try and book an appointment. I mentioned that I lived with my boyfriend and they insisted that he needed to be present before I could confirm my order.I explained that:a) he did not have any ownership or entitlement to the property; and b) he is in Asia working for a few months and would not be able to make a day time appointment in any case.They still would not let me book an appointment and I found the service extremely rude. This policy is insane as my boyfriend does not even live with me on a permanent basis and has his own property.Truly disgusted with the treatment I received.

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      18.09.2012 15:28

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      David Terry, Folkestone KentAfter reading all the negative reviews I was so pleased with the finished work. Our fitter Allan worked tirelessly and managed to fit 27 doors and draws in less than 5 hours, the results were amazing and our kitchen was transformed.The only hiccup was one door was missing but was replaced within the promised time.

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      06.09.2012 10:30

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      Terrible Company

      A Salesman was very quick to come and quote for new doors and drawer fronts for our kitchen, after the hard sell and deposit paid I was happy and excited that I would have a new kitchen. The first fitter arrived and was very pleasant and hardworking, but told me that some of the kitchen drawers and doors were missing, so if i could pay the remaining balance, fitters would be out in 5 working days to finish the job. I paid the balance stupidly and then waited 4 weeks for the fitters to return, supposedly on the Wednesday, didn't arrive, I called customer service 5 times to be told they would come Friday, the fitter was ill! so would come the following Wednesday. When he arrived at 6.30pm he had the wrong doors and no panel for a worktop so would have to come back.
      The men that do the initial fitting of the kitchens are very good, but the rest is shocking, do not use this company i wish i hadn't.

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      03.05.2012 17:10

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      Whilst this company did an excellent job at a good price a sour taste has been left. Kitchen fitted 16th April 2012 with the exception of one door which had been made the wrong size. Stupidly I put my trust in the company having received very good service, and paid by cheque, after the signed customer satisfaction sheet was marked 'door to be fitted in 5-10 days'. An appointment was made for the fitter to return on 26th April only for him to ring twice on the day with excuses and cancel the call totally. Having telephoned 2nd & 3rd May I can't even get a re-scheduled date - only promises of a call back (which don't seem to materialise). Watch this space ..................

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      11.04.2012 19:58

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      I spoke with them today and had the same treatment as previous reviewers, a refusal to book an appointment unless my husband could be present. The original lady could not elaborate on this policy or explain the rational and passed me on to the MD who was extremely rude, talked over me and eventually hung up. Don't expect this dinosaur of a business will be able to keep going in a recession with this crazy attitude to customers. My husband point blank refuses to be sold to and leaves all house negotiations to me, plus I am paying, so they have lost out on a decent sale here. I shall also be reporting their discrimination and sexism to the ASA as they certainly don't highlight this 'policy' in their advertising and there are laws against this sort of thing!

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      12.03.2012 11:16

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      Excellent service!

      My wife and I decided that our kitchen required modernising. We contacted Kitchen Restoration, and promptly received a brochure. We arranged a meeting with the sales rep, who was very pleasant and knew his products. If I had a concern, it was the pressure to sign up immediately. We were offered a substantial discount, and paying on the credit card I knew we had security for payment.
      The next day I read the reviews on this site, and was extremely concerned. I spoke with the MD, Mr Pullinger, who I found very re-assuring. We had a very prompt installation by Richard, who was superb. A real craftsman who takes great pride in his work. Would recommend that you ask for him on any installation.

      The end result is fantastic!! We are so impressed, that we are having a breakfast bar installed by them, with Richard doing the work.

      Excellent products, superb workmanship, at a very reasonable price.

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      09.03.2012 18:58

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      i found the company was very good they did every think i asked them to do the finish was very good i would recomend them to any one

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      02.03.2012 17:59

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      GREAT SERVICE

      AFTER WE DECIDED TO HAVE A NEW KITCHEN WE WENT TO SEVERAL KITCHEN COMPANIES AND WERE HORIFFIED AT THE PRICE, SO WE FOUND THIS COMPANY ON THE INTERNET AND REQUESTED A BROCHURE THE NEXT DAY THEY RANG AND ARRANGED A SALESMAN TO CALL IN THE SAME WEEK.HE CAME ON TIME WITH LOTS TO CHOOSE FROM HE WAS THERE FOR ABOUT AN HOUR BEFORE WE DECIDED ON WHAT WE WANTED.HE GAVE US A QUOTE THERE AN THEN THIS WAS A QUARTER OF THE PRICE OF A NEW KITCHEN.WE PAYED HALF OF THE MONEY AND HE ARRANGED FOR A SURVEY THE NEXT WEEK. AFTER THE SURVEY THREE WEEKS LATER PHIL AND IAN CAME ON A MONDAY AND DID THE WORK IN ONE DAY.THE KITCHEN NOW LOOKS FANTASTIC.
      AFTER READING SO MANY BAD PERORTS THAT MADE US THINK TWICE I WOULD SAY WE HAVE HAD NO COMPLAINTS AND ARE COMPLETLY HAPPY WITH START TO FINISH OF OUR NEW KITCHEN.
      THANK YOU

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      24.02.2012 17:46

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      We just contacted this company to have them renew our kitchen and they insisted that both me and my wife have to be present for the planning even though we both work. When my wife explained that would be difficult they put down the phone on her. This is unacceptably rude and makes me think this is not a company to do business with.John Schlesingerjschlesinger@computer.org

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      24.02.2012 13:33

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      Rude service and stupid outdated requirements

      I called to ask for a quotation for replacement kitchen cupboard doors and when my details were taken the lady I spoke to suggested a meeting and asked if I had a "husband or partner", when I said yes, she demanded that he be present at the meeting. I explained that it was quite impossible for two busy professionals to make time to discuss kitchens and one of us was quite enough. As I was pointing out that the requirement was both outdated and ridiculous, the "lady" hung up while I was in mid-sentence.

      Is this a company that only deals with men or with women who have a male partner. Quite apart from the rudeness of the individual I would never consider dealing with such a company. I am a professional and work full time, I have been told by colleagues that one can get such antedeluvian attitudes when a woman, calling from her home number, tries to deal with contractor but it is absurd.

      While this review requires a rating, I would not be able to rate this company at all.


      Margaret Rowe

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      10.08.2011 17:06

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      After reading so many bad reviews, i was very wary of using them to fit my kitchen cabinets.The measurements were taken and i was allowed to only pay a 25% deposit and was clearly shown that final payment is to be paid when installation was complete and that i was to sign only if i was happy.6 days later Alan arrived and fitted the 15 Doors/Drawers. He was quick and i made sure that i was happy with the fixtures and fittings before i signed the final cheque.I was told that people only write online when they are unhappy with the service but not when they are happy!My uncertanties about this company were unfounded and i would happily use them again.

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      20.05.2011 15:44

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      Customer service apalling!!!

      We had our kitchen fitted over 3 months ago, the next day in daylight we noticed a few thing wrong, like an odd piece of wood for one of the plinths, one door slightly to small, but the major thing was a slight chip to the work top where it was joined. Eventually they changed the door and plinth.Their fitter then told us that the work top would have to be replaced along with the ajoining ones which included the sink. He left saying they would contact us and arrange a date , that was 11th April we have made numerous phone calls , to be told the installations manager would contact us he hasn't. We have also sent recorded letters still heard nothing from them. We are in a position where we can't fit tiles etc; and complete the kitchen work until the worktops are done. I wish we had never heard of This company their work ethic is apalling. Also as a warning to others they managed to pass on our address phone no. and credit card details to another potential customer, who very kindly rang us and sent them back to us.

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  • Product Details

    Kitchen installers without the expense of a new kitchen.