Newest Review: ... that I would have a new kitchen. The first fitter arrived and was very pleasant and hardworking, but told me that some of the kitchen ... more
The Kichen Restoration Company - Excellent speedy service
The Kitchen Restoration Company
Member Name: Jeff_Windsor
The Kitchen Restoration Company
Advantages: Extremely fast turnaround time, excellent quality, well fitted
Disadvantages: 50% deposit makes you nervous
I ordered a catalogue from The Kitchen Restoration company and they phoned on a Saturday and asked if I wanted a free quote. The chap came out to us on the Monday 3rd January, which was a Bank Holiday. I was impressed with the quality of the samples especially the handles and we decided to get the kitchen doors and drawers replaced. It did seem that the 50% deposit was a lot to pay up front, but as the surveyor was visiting us the next day and we were told it would be finished within a week it seemed fair enough.
The night before they were due to fit the replacements I went on-line and found this website. Although some people seemed happy with their experiences of the company, the vast majority were very negative. I felt physically sick thinking "What have I done?" I had visions of the finished product being nothing like the sample I was shown. I took the day off work and even thought they might not turn up. I had paid them just over £1000 and I was thinking of how I could get my money back if things went wrong! I even went as far as finding the local police station phone number in case I thought the product was fraudulent!
Within 30 minutes of the fitter arriving at our house I felt a lot better as a could see the quality of the product and knew straight away that the guy knew what he was doing. It turned out that the fitter was an ex-carpenter and had worked extensively as a shop fitter. Three hours later we had a fantastic new kitchen. This was on Thursday 6th January, 3 days after the quote! Our original kitchen was over 15 years old and non-standard, yet they had the doors cut to meaure and fitted in a very short time.
I felt so foolish that I mentioned the bad reviews to the fitter. He told me that they get many letters of thanks but very few people actually go on line and post a review. He also told me that some people have even cancelled their orders after reading these reviews. I know we were very worried indeed, that is why i have now joined dooyoo to post this comment.
I cannot comment on whether the bad reviews are genuine or not but we are very happy with our kitchen and I consider it lucky that I didn't see these reviews before I contacted the company.
Summary: Recommended if you want a new-looking kitchen at a fraction of the cost of a new one
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