style good every thing else goes down hill quality very poor workman ship again very poor as for after sales the woman is very rude she states they dont make furiture to perfection that answers it all

I bought a leather sofa from them but it marked incredibly easily, a problem I have never had from other companies. The reaction when you rang up for advice was incredible, Faulty Towers would be embarrassed they would rude, unhelpful and useless.AVOID !!!!!!!!!!!!!!!!!!!!!!

I bought 2 Lexington sofas from Thomas LLoyd after reading their fantastic website reviews. Also bought their very expensive cleaning and leather protection kit. The leather marks as soon as you touch it, it was a big mistake not to send it back while I still had time. I put the leather protector on it and it changed the appearance from a soft brushed pinky colour to a slighly brown rather shiny finish. A year later I decided to try the cleaner on one arm which was slightly grubby(and I do mean slightly) and ended up with a large dark stain were the cleaner had been. I rang customer care, as the sofa's have a 2 year guarantee and spoke to a very brusque, ...  Read the complete review

I ordered a chair from Thomas Lloyd before Christmas; I bought two sofas from them a couple of years back and was pleased with the quality. I am pleased with my chair too. However the delivery arrangements are very unhelpful; you are given several days notice that the delivery will be on one of two days - one of the days was impossible for me so I asked if the delivery could be the other day. I was told without apology "you'll get what you are given" making it clear I was lucky to get the chair at all (even though it had been promised a bit sooner). There is no appeal to a higher authority and sending an email is a farce - they say they will reply within five ..  Read the complete review

do not buy, i had a 4 seater delivered within 20 minutes of the driver leaving i sat in the sofa and it creaked like it was going to snap. i rang the office and told them, i asked them to contact the driver he can come back and pick it up and they could send me another one, it was obvious there was a huge problem and the middle foot did not sit on the floor. guess what ? i have to wait 3 weeks for them to collect !!!! rude people o the phone. this sofa was to replace one i had bought from them 9 years ago thomas lloyd has gone down hill since then. once they have your money they dont care about how they talk to you. getting them to return calls are a joke. rude rude rude rude !!!!