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The Range
by Christmas.with.a.camping.table
I will write another full review at the end of this charade, but has anyone else had issues with the Kentucky table and chairs? We originally ordered it 6 weeks ago and are currently waiting to find out when table number 5 will be delivered because the previous 4 have all been damaged in various ways!!!!!! TNT have kept refusing to ... collect the damaged tables too so we end up with 2or 3 tables and have to waste more time waiting in for collection separately from the deliveries! Also has anyone received any compensation from this company? We have been told we have to wait until this has all been resolved before we can 'request compensation' we are absolutely disgusted that so many products can be damaged in a row to ONE customer, surely this rings alarm bells for them in quality assurance or transit. Whatever the issue is we should be compensated for being messed about so much and all the days off waiting for deliveries/collections - I can't wait to see if table number 5 is damaged... whenever we eventually receive it! To be continued...
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The Range
by Angry woman
We bought a canvas print picture, great we thought. Basicaly it was raining (as it does in england) when we bought it, we paid and then we left and went to the car afew yards away, went home held the picture up at the wall to see where to place it and OMG the rain has recked the picture. Ok we though we will just take it back to the ... store no problem. PROBLEM apparantly we should of asked for a protective wrapping as we should have known it would run inthe rain?????????????????? this is a print of which i have others and i have thrown water on them just now and guess what nothing happened to them. I said the the store that if they knew it would run then we should have been told and the cashier should have wrapped it for us. Basicaly after words back and forth getting nowhere he offered us another picture at half price, WHAT IS HE FOR REAL, why would i want to give the store more money for another one. So took the picture back.
Once i calmed down the next day (today) i decided to ring the customer service line and explained everything to her, she said it's up to the store and not them, WHAT ARE THEY FOR THEN?????. Then would you belive what she said to me cause i still cant, THE ITEM IS NOT INTENDED FOR OUTDOOR USE does she think that i am stupid, what a joke, i am not about to hang the thing outside my house for everyone passing to enjoy, my god. Anyway so i am now annoyed to the max again, told her i will write to the MD but she told me that the email or letter would just get forwarded to them, wonderful.
So i guess i will just keep trying, the item was not was not expensive but that is not the point, i think the company is a circus and all the employees are the clowns, but unfortuanely they win, we will most deffinately not be using the store ever ever ever again and i would rather spend my money elsewhere and even pay more. I will also be telling everyone i know and even dont know to not use them either.
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The Bath Store
by Sarfraz-ul Haque
We'd purchased a new shower enclosure, tray and fittings back in November for £1300, which was delivered and professionally fitted mid-December. Shop staff were friendly and helpful. The tray was fitted onto a solid waterproof-lined and tiled floor of a wet-room, which the previous owner had newly installed. But did not have any glass ... screening and thus too messy with water splashing all over the bathroom to keep clean.
Eight months after the shower tray and enclosure installation (August), we noticed three very fine spider-like cracks emerging from within the shower tray surface all within a 20 cm radius of each other. Called the shop who asked me to email photos of the problem, which they'd forwarded onto Bathstore's technical department. Subsequently heard nothing for a month, then chased-up and then about 3 week later the store called back to advise their technical department said that they believe the cracks were caused by the customer and would not do anything further.
I called the technical department and spoke with the manager, who vehemently insisted that we had caused the cracks by having dropped something on the shower tray. I'd advised that we had not done so and that these weren't indentations, but emerging from within the shower tray surface. The manager then said that "shower trays just don't crack, you must have caused the damage somehow, as my documentation says so." I asked him to pass (email a copy) of the documentation so that I could review it, he said it's for his reference only and wouldn't provide a copy. I asked what can be done now, to which he replied nothing and that it would be down to me to replace the shower tray since we'd damaged it.
The technical department manager was rude and arrogant, made a judgement without providing any evidence on the reason of the cracks. No one visited to inspect the issue. I wrote the customer service manager who wrote back that as far she was concerned, that I had discussed the matter with the technical dept manager and that was it. The tray has continued to form more cracks and started forming lumps across the shower tray surface. From what I can see is that the shower tray is either faulty or very poorly constructed and thus did not even last 9-months after installation. Very disappointing experience, it was the first time I'd purchased anything from the Bathstore, definitely never buy from them every again after this experience.
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