Bathstore Quality of products are extremly poor, very weak and paint work finishings are terrible. Never get the correct products that we ordered, always backwards and forwards trying to change things. Some products broken, so again had to go back. Bathstore's installation company (currently named 'service/men solutions LTD') If not mistaken as i know they have been named by other titles previously. Although the fitter was hard working and very polite, he unfortuanately left us with many problems, and still a lot needs doing. I would NEVER recommend the installers they use, as it would be thousands cheaper to get a ...  Read the complete review

Bought some goods from Bath store Southport whilst in the area for the day. However, I needed to return the goods due to them being the wrong size so took them to my local Wigan store. I was met by a woman, why clearly requires training in customer service. I explained that I needed to return the goods and she went on to say that I need to return them to the store they were purchased from due to some issues that their computer invoicing doesn't match. Although I think it is ridiculous that a customer needs to travel 20 miles and apology for any inconvenience would have gone a long way instead of the stony faced, tough s--t look she gave. She then said that I could call  Read the complete review

omg i have had nothing but stress after dealing with bath store st Helens ,they planned my bathroom and spent over £2 000 and they sold me a £250 radiator that wouldn't fit in my bathroom which they said would ??? and now wont refund me .i have been back twice before that as they added valves and never asked me if i needed straight or angled .they also included an arm for my shower coming out the ceiling then had the cheek to deduct 20% off to change them even though it was there mistake and all the items were still in there packaging .DONT PUT YOURSELF THROUGH DEALING WITH INCOMPETENT COMPANY !!!!!!!!!!!!THEY DID ALL THE PLANS AND EVEN TRIED TO SAY I HAD MEASURED MY ...  Read the complete review

We'd purchased a new shower enclosure, tray and fittings back in November for £1300, which was delivered and professionally fitted mid-December. Shop staff were friendly and helpful. The tray was fitted onto a solid waterproof-lined and tiled floor of a wet-room, which the previous owner had newly installed. But did not have any glass screening and thus too messy with water splashing all over the bathroom to keep clean. Eight months after the shower tray and enclosure installation (August), we noticed three very fine spider-like cracks emerging from within the shower tray surface all within a 20 cm radius of each other. Called the shop who asked me to email ...  Read the complete review

The Bath Store We are looking at getting our bathroom brought up to date and I thought I would go in to the Bath Store to get a quote. ----Layout I found the store a bit confusing as the layouts were a bit jumbled and seemed to be crammed into the store. I had a good look around and came across a member of staff with two cups of tea and he was taking them to the staff desk. I walked around for about 10 minutes before the same person came back to me to ask if he could help me. To be honest I felt like I had interrupted his tea break and what you have to consider here is that I was the ONLY person in the store. Granted it was a ...  Read the complete review