The Bath Store Reviews
Description:If you are looking to renovate your bathroom then you need to start at UK's largest bathroom retail store.
Newest Review: ... three days of plumbers time fixing their mistakes. Lost plumber to another job. Failed to deliver on time. Failed to deliver correct items. Failed to collect wrong items, twice. Promised to address by paying additional plumber to reinstate bathroom. Secured additional plumber. Now refusing to pay plumber, as costs are too high. Still homeless as only have one bathroom and all their fault. ... more
Customer The Bath Store Reviews (9)
by Helen Prosser - written on 29/01/14
Failed to spec correct items. Suggested quick fix solution to cover up mistake. Did not work. Technical team said would never work! Wasted additional three days of plumbers time fixing their mistakes. Lost plumber to another job. Failed to deliver on time. Failed to deliver correct items. Failed to collect wrong items, twice. Promised to address by paying additional plumber to reinstate bathroom. Secured additional plumber. Now refusing to pay plumber, as costs are too high. Still homeless as only have one bathroom and all their fault. Will write to MD today. The Bathstore Promise: We will expertly design your space... FAILED! We will deliver what you expect, when you ... Read the complete review
by Zee - written on 31/07/13
We got our bathroom suit from bathstore Oxford.It was missing items and simple things like the drain for the bath tub. It should be obvious to the sales assistent that such an item is required. They were too busy to help us when we called about the missing items. We also bought splash panels from the store but they were warped. They could not be put on the wall. They would not replace or exchange. I had to have numerous calls with the store manager, area manager and customer services, which is anything but. All were unhelpful. After numerous calls the panels were replaced but the whole thing took 3 times longer and a significant more money to complete. I woul dnot recommend. Go to a local company that cares about it's customers after taking your money. The nationals don't.
by - written on 24/04/13, updated on 24/04/13 (Useful, 100 readings)
Bathstore Quality of products are extremly poor, very weak and paint work finishings are terrible. Never get the correct products that we ordered, always backwards and forwards trying to change things. Some products broken, so again had to go back. Bathstore's installation company (currently named 'service/men solutions LTD') If not mistaken as i know they have been named by other titles previously. Although the fitter was hard working and very polite, he unfortuanately left us with many problems, and still a lot needs doing. I would NEVER recommend the installers they use, as it would be thousands cheaper to get a ... Read the complete review
by karen foster - written on 20/04/13
Bought some goods from Bath store Southport whilst in the area for the day. However, I needed to return the goods due to them being the wrong size so took them to my local Wigan store. I was met by a woman, why clearly requires training in customer service. I explained that I needed to return the goods and she went on to say that I need to return them to the store they were purchased from due to some issues that their computer invoicing doesn't match. Although I think it is ridiculous that a customer needs to travel 20 miles and apology for any inconvenience would have gone a long way instead of the stony faced, tough s--t look she gave. She then said that I could call Read the complete review
by SUE MILLER - written on 18/03/13
omg i have had nothing but stress after dealing with bath store st Helens ,they planned my bathroom and spent over £2 000 and they sold me a £250 radiator that wouldn't fit in my bathroom which they said would ??? and now wont refund me .i have been back twice before that as they added valves and never asked me if i needed straight or angled .they also included an arm for my shower coming out the ceiling then had the cheek to deduct 20% off to change them even though it was there mistake and all the items were still in there packaging .DONT PUT YOURSELF THROUGH DEALING WITH INCOMPETENT COMPANY !!!!!!!!!!!!THEY DID ALL THE PLANS AND EVEN TRIED TO SAY I HAD MEASURED MY ... Read the complete review