Newest Review: ... three days of plumbers time fixing their mistakes. Lost plumber to another job. Failed to deliver on time. Failed to deliver correct item... more
A slow starter but product and quality looked good
The Bath Store
Member Name: areajohn
The Bath Store
Advantages: Good range and quality
Disadvantages: You pay for the quality
The Bath Store
We are looking at getting our bathroom brought up to date and I thought I would go in to the Bath Store to get a quote.
I found the store a bit confusing as the layouts were a bit jumbled and seemed to be crammed into the store. I had a good look around and came across a member of staff with two cups of tea and he was taking them to the staff desk. I walked around for about 10 minutes before the same person came back to me to ask if he could help me.
To be honest I felt like I had interrupted his tea break and what you have to consider here is that I was the ONLY person in the store. Granted it was a Wednesday afternoon and I guess not an expected busy period but I felt that the service wasn't quite there.
With the member of staff I looked at several options for the bathroom and settled on a product that I liked. The range is vast and I felt they catered for the modern, traditional and speciality. The good thing was that - within reason, you could mix and match the taps etc for the units. They also do a very informative colour brochure that has all their products listed and is of a good quality. Although slightly heavy.
----Sit down service
I was asked if I had time to plan my bathroom on their bespoke software which was good and made me feel like I was getting a bit of service from the member of staff. It showed where I could put the three piece unit I had chosen and what sort of room I would have left over - I had the dimensions of my bathroom before I went in.
This was printed out for me and I was given a copy all free of charge and it was produced in 3D as well - which looked OK but a bit cell like as the bathroom isn't large and only one window.
The overall price for the bath, sink and toilet was over £700, I felt this was expensive as I had priced others both in other DIY stores and the internet and similar units were several hundred pounds cheaper. I was called about a week later by the bath store asking if I had thought more about the order and offering a "one time only" 10 % discount on the original price. This was on top of their sale price that they were promoting.
Service was slow to start but got better as the visit went on and the range is very good. The software was quick and easy for the member of staff to use and having a plan is always a bonus.
Summary: Good service when you get past the initial stages
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