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73 Reviews
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  • Web site is the only think user friendly
  • Stock a mess
  • No customer service
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    73 Reviews
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      09.03.2015 13:31
      Not Helpful
      (Rating)

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      Disadvantages

      • "Dreadful customer service"

      DO NOT BOTHER WITH THIS COMPANY OR IT'S ONLINE SERVICE

      Please do not bother using the online order service for The Range. I ordered a console table on 17 January 2015 and received a confirmation e-mail stating that it could be up to 4 weeks to delivery. Fine. I waited, nothing happened. Continually e-mailed their customer service department and telephoned their 0845 number to absolutely no avail. They freely admit that their is no communication with their warehouse whatsover and they have no idea when or IF you will ever receive an item you have ordered. Also admitted that they send chasing e-mails to the warehouse when a customer complains but all e-mails are ignored!

      Absolutely dreadful company and customer service department that would appear to be overrun with complaints. I finally gave up hope of ever receiving my order and cancelled it on 9 March. When you call to cancel you do get the feeling that it is a relief to them and they make no effort whatsoever to stop you cancelling.

      Astoundingly awful online service - you have been warned.

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      19.02.2015 23:21
      Not Helpful
      (Rating)

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      Disadvantages

      • "Disdain for customers"
      • "Poor quality product"
      • "Terrible online customer service"

      Please avoid shopping online with The Range at all cost

      Please avoid at all cost. Ordered a coffe table four months ago online. I had to chase them constantly for update. despite informing me the glass for the table was broken in transit they still delivered the broken glass to my residence. Still chasing them for a refund and asking them to pick up there damaged product. I will not even comment on their online customer service. Most terrible and appalling customer service ever.

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      17.01.2015 16:09
      Not Helpful
      (Rating)

      Advantages

      • None

      Disadvantages

      • "No way of tracking online order"
      • "No customer service"
      • "Take your money for out of stock items"
      • "They cannot tell you when your items will arrive"
      • "Take your money and do not deliver products"

      Avoid

      I often shop instore so thought ordering online would be no issue. Ordered 20 items from them, had an email saying 2 had been dispatched...only 1 arrive so I called. I was told that the item was out of stock and they were confused why I wanted a refund (they did however refund me) I asked when my other items would arrive and they have no clue as their system does not allow them to track orders could be days, weeks or months they said! So here I am weeks later waiting for news and hoping that they will one day arrive. Avoid shopping online with them the poor guys at customer service are great but powerless as they say the company refuses to invest into the broken system.

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      13.01.2015 10:17

      Advantages

      • "No advantages"

      Disadvantages

      • "Appalling Customer Service"
      • Liars

      Don't waste your time ordering online. Incompetent, Appalling, Lying Customer Service Team!.

      Ordered two curtain poles before Christmas. They arrived with one end on both poles damaged. I immediately Customer Services who asked for a photograph. I did this and received an email to say that replacements would be sent and the damaged ones would be collected at the same time. It is now three weeks later and despite numerous emails saying that the items are being delivered and despite waiting in all day on two occasions, the items have still not arrived. I have been lied to and fobbed off. The Customer Services specifically told me that they had spoken to the supplier and that my item was being delivered that afternoon. I asked for the courier's details and was told that they are not customer facing. It turns out to be Royal Mail! (So that was a complete lie). I was given no tracking number. I phoned again to see where the items were as by 5pm they had still not been delivered and was told that they would get onto the supplier and ring me first thing the following morning with an update. No phone call! I have opened up a dispute with Paypal for a refund. I will not be dealing with The Range again. Very quick to take your money. I hate liars! I have given this a one heart rating, but ideally, it should be zero.

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      08.01.2015 00:47

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      Terrible and appling service from The Range. Please avoid.

      Is it possible to award - score. Ordered a coffee table 3 months ago constantly called and emailed. Promise to call back never fulfilled. eventually a table with shattered glass was delivered last week. Still chasing to have replacement delivered. Worst online shopping I have ever encountered. Please avoid this company does not deserve any custom at all.

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      12.12.2014 16:50
      Not Helpful
      (Rating)

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      Disadvantages

      • "Appalling customer service"

      Appalling customer servuce

      On 30th November I ordered some bedroom furniture. On 3rd December I rang customer services to try to ascertain a delivery date. No help. Cannot give date and just have to wait. I have been ringing and emailing customer services every day since then to get an update and despite plenty of promises that someone would call me back, I am still waiting! I have even taken to copying in the CEO with my emails, but even this doesn't spark the courtesy of a response.
      I have to say that this company offer without a doubt THE most appalling customer service I have ever come across. They have taken my money and not, as yet, come across with the goods although I am being told there "is not problems as far as they are aware"! If you are thinking of buying anything from the Range, don't bother - I most certainly will not be returning!!

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      13.10.2014 11:23
      Not Helpful
      (Rating)

      Advantages

      • "quick delivery"

      Disadvantages

      • "bad customer service"
      • "very difficult to return "

      Beware of buying something if you might need to return it.

      Bought dining chairs which were not the colour stated. They said they would collect and arranged a day to stay in from 9 to 6, but no one turned up, this happened 3 times and customer service was no help at all. Finally on the 4th day of staying in we had them collected.

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      18.09.2014 16:41

      Advantages

      • cheap

      Disadvantages

      • "custumer service can do 000"
      • "long time to dispatch"
      • "worst delivery ever"

      never buying again in this store, result= sleep on the floor after paying

      worst delivery company ever seen


      I've bought 610 pounds in furniture and was almost all delivered 26 days after, only a matress left to be delivered, the driver on the 26 day from Yodel passed by my house, didnt ring the bell(since I was home) didnt call to my number and leave a card, spoke with customer service twice which guaranted that he was going to deliver in the same day or next day until 9.40 AM since no one was going to be home later that day, for my surprice nothing happen no call, no delivery no nothing, got home at 15:35 on the 27th day and found a card seems that he tryed to deliver at 12:53, called customer support again, and nothing can be done or no guarantee that they can give, they can only send a query to see if can be delivered on the 28th day (next daY) between a certain time, never deald with such a bad delivery company and I knew a lot of them, customer support is 0 delivery is 0 I wouldnt recomment to any one even if it was the last choice, definetly not going to buy anything else in The range again or have any delivery though this "Yodel".

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      30.08.2014 00:50
      Not Helpful
      (Rating)

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      • None

      Disadvantages

      • "rubbish product"
      • "Dire service"

      A masterclass in ineptitude and diabolical service.

      Ordered the Madrid TV Chair and footstool. It arrived 2 weeks later with a part missing. Customer services cheerfully informed me that they would send the part out in "ten to fourteen days". It did take nearly that too and the clowns sent another chair instead of the part. They told me to take the part I needed and they would pick up the rest. Chair full of defects, holes in wrong place, holes not drilled right through, staples crossing boltholes so you cant get a bolt in. Couldn't make a good one from both boxes so rang them and told them to pick them up and I wanted a refund. No apology or argument they just didn't care. Both chairs picked up a few days later. Went away and when I came back no refund had been issued.
      Now the best bit.
      The SAME driver turned up ten days later for the chairs and he even remembered me !
      Phoned customer clowns I mean services and at last the girl I spoke to apologized and issued a refund which has reached my account.
      In summary almost entertainingly inept but probably not what you want in a company.

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      22.08.2014 16:24
      Not Helpful
      (Rating)

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      Disadvantages

      • "still dont have sofa"
      • "very bad customer service"

      Only use them if you dont care when you get your goods and your not

      Ordered a sofa 8 weeks ago, told it would be 4-6 weeks delivery, still dont have sofa Head office is not interested in helping as they say its not there problem, store are attemoting to help but have same problem with head office, this has cost me money and time, and i will NEVER use the company again. ( i entered into credit contract with them so if i dont get a responce soon there is a big shock comming to them) MY advise go somewhere else and get a better servise and product.

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      27.06.2014 13:10
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      Use at your peril!

      Ordered Table on line. Delivered late and irreparably damaged. Arranged for collection of damaged goods and requested refund as replacement would take minimum of 14 days. Goods collected - still awaiting refund. Abysmal service - will never use Range again. Would not recommend them to worst enemy.

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      25.06.2014 11:08

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      great response to issue

      i bought a gazeebo from the range store in willenhall, when we started to unpack the item we found there were parts missing i called the store and asked to speak to the store manager i explained the situation and also told him that i had an event the next day at my house the store manager offered to drop off the item after he had finished work i thought that was a superb level of customer service

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      25.06.2014 11:01
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      very satisfied by the response

      i bought a gazeebo from the range store in willenhall, when we started to unpack the item we found there were parts missing i called the store and asked to speak to the store manager i explained the situation and also told him that i had an event the next day at my house the store manager offered to drop off the item after he had finished work i thought that was a superb level of customer service

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      17.06.2014 14:32

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      Non existent customer service!

      We purchased a pack of 6 small bath mats, but after a short period they stained our new bath. We reported this to The Range ''customer service'' who took several months to requested proof of purchase, photographic evidence and proof that our bath was new. We supplied all of this information but it still took months to reply. Finally got a response which stated they wouldn''t accept any responsibility for the damage to our bath! Poor quality products, poor customer service.

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      15.06.2014 20:09
      Not Helpful
      (Rating)

      Advantages

      • Cheapish

      Disadvantages

      • "Broken stock"
      • "Staff unhelpful"
      • "Stock a mess"
      • "No prices"

      Cheapish and nasty

      The Edinburgh Range is a mess. Stock is broken but still on display. When you find Something you want that''s remained intact, there will be no price on the item or the shelf. Stock is strewn all over the place, and Customer Services are clueless.

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