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Under no circumstances should you ever order aything online from the Range. The despatch waiting time quoted is 7 -14 working days, which is a joke anyway. However after 18 working days they still couldn't tell me when they would be despatched. In the end I had to cancel and make two 40m mile round trips (yes 80 'bloody' miles) to buy them again.
You have been warned!!!!!!!!!!!!!!!!!!!!!!!!!!!
And to cap it all I receive two emails asking me to review something I had not received.
Ordered and eventually received 5 door wardrobe on 2nd February - paid a professional to build it on 7th February. Informed Customer Service door damaged - sent photo and also gave part number. Ringing every week get a different answer each time, was even told that the supplier was not aware then told will be with me week after easter. Rang yesterday was told will be here next week - we shall see but very mush doubt it. Wrote to Head Office no response would e-mail Chris Dawson but cannot get correct email for him but not even sure that would help. Have previously purchased on line with no problems. Not sure what has happened to their Customer Services...
i ordered garden bench and 1 dog toy , ? on 1oth april , im still waiting 28/04 told to call back thursday which i will do if no luck by then ill be doing a bank charge back to geet my money back far cry from there walk in stores for sure there new but being slated big time on face book and now here i read ??so..im not ALONE on this crap company ?? all there going to do is give them selves a BAD NAME
I think a rainy day might have just about rescued me as a customer of The Range as my visit today at the branch at Parkgate, Rotherham, was a million miles from our first experiences of the stores in general.
I haven't been in any of The Range stores for a few years because I started to associate them with out of control jumble sales of clutter to suit every occasion. You couldn't find anything because the stuff was just crammed anywhere it would fit and the whole effect was grubby and cheap - and while we all want a bargain, cheap and nasty is something else completely.
However, it seems my nearest store has undergone something of a makeover. We were only there as our plans had been ruined by wet and windy weather so we decided to do a little window shopping instead, but what a transformation. The various departments were clean, well presented and set out and there was a very good range of stock to choose from from the cheap and cheerful (not nasty) to the better known branded goods.
The well-stocked arts and crafts section had me itching to return to my former hobby and there was so much to choose from in the home accessory department that I actually felt inspired to go home and spend the afternoon stripping wallpaper from the lounge (although the inspiration didn't quite reach the scraper once we got home!).
Even the hamster could benefit from our visit to the store as we spotted a few things for his home too and a lovely member of staff went out of her way to answer our questions about them.
The Range is definitely reinstated as one of our 'go to'stores as a one-stop shop for a wide range of goods.
Please do not bother using the online order service for The Range. I ordered a console table on 17 January 2015 and received a confirmation e-mail stating that it could be up to 4 weeks to delivery. Fine. I waited, nothing happened. Continually e-mailed their customer service department and telephoned their 0845 number to absolutely no avail. They freely admit that their is no communication with their warehouse whatsover and they have no idea when or IF you will ever receive an item you have ordered. Also admitted that they send chasing e-mails to the warehouse when a customer complains but all e-mails are ignored!
Absolutely dreadful company and customer service department that would appear to be overrun with complaints. I finally gave up hope of ever receiving my order and cancelled it on 9 March. When you call to cancel you do get the feeling that it is a relief to them and they make no effort whatsoever to stop you cancelling.
Astoundingly awful online service - you have been warned.
Please avoid at all cost. Ordered a coffe table four months ago online. I had to chase them constantly for update. despite informing me the glass for the table was broken in transit they still delivered the broken glass to my residence. Still chasing them for a refund and asking them to pick up there damaged product. I will not even comment on their online customer service. Most terrible and appalling customer service ever.
I often shop instore so thought ordering online would be no issue. Ordered 20 items from them, had an email saying 2 had been dispatched...only 1 arrive so I called. I was told that the item was out of stock and they were confused why I wanted a refund (they did however refund me) I asked when my other items would arrive and they have no clue as their system does not allow them to track orders could be days, weeks or months they said! So here I am weeks later waiting for news and hoping that they will one day arrive. Avoid shopping online with them the poor guys at customer service are great but powerless as they say the company refuses to invest into the broken system.
Ordered two curtain poles before Christmas. They arrived with one end on both poles damaged. I immediately Customer Services who asked for a photograph. I did this and received an email to say that replacements would be sent and the damaged ones would be collected at the same time. It is now three weeks later and despite numerous emails saying that the items are being delivered and despite waiting in all day on two occasions, the items have still not arrived. I have been lied to and fobbed off. The Customer Services specifically told me that they had spoken to the supplier and that my item was being delivered that afternoon. I asked for the courier's details and was told that they are not customer facing. It turns out to be Royal Mail! (So that was a complete lie). I was given no tracking number. I phoned again to see where the items were as by 5pm they had still not been delivered and was told that they would get onto the supplier and ring me first thing the following morning with an update. No phone call! I have opened up a dispute with Paypal for a refund. I will not be dealing with The Range again. Very quick to take your money. I hate liars! I have given this a one heart rating, but ideally, it should be zero.
Is it possible to award - score. Ordered a coffee table 3 months ago constantly called and emailed. Promise to call back never fulfilled. eventually a table with shattered glass was delivered last week. Still chasing to have replacement delivered. Worst online shopping I have ever encountered. Please avoid this company does not deserve any custom at all.
On 30th November I ordered some bedroom furniture. On 3rd December I rang customer services to try to ascertain a delivery date. No help. Cannot give date and just have to wait. I have been ringing and emailing customer services every day since then to get an update and despite plenty of promises that someone would call me back, I am still waiting! I have even taken to copying in the CEO with my emails, but even this doesn't spark the courtesy of a response.
I have to say that this company offer without a doubt THE most appalling customer service I have ever come across. They have taken my money and not, as yet, come across with the goods although I am being told there "is not problems as far as they are aware"! If you are thinking of buying anything from the Range, don't bother - I most certainly will not be returning!!
Bought dining chairs which were not the colour stated. They said they would collect and arranged a day to stay in from 9 to 6, but no one turned up, this happened 3 times and customer service was no help at all. Finally on the 4th day of staying in we had them collected.
worst delivery company ever seen
I've bought 610 pounds in furniture and was almost all delivered 26 days after, only a matress left to be delivered, the driver on the 26 day from Yodel passed by my house, didnt ring the bell(since I was home) didnt call to my number and leave a card, spoke with customer service twice which guaranted that he was going to deliver in the same day or next day until 9.40 AM since no one was going to be home later that day, for my surprice nothing happen no call, no delivery no nothing, got home at 15:35 on the 27th day and found a card seems that he tryed to deliver at 12:53, called customer support again, and nothing can be done or no guarantee that they can give, they can only send a query to see if can be delivered on the 28th day (next daY) between a certain time, never deald with such a bad delivery company and I knew a lot of them, customer support is 0 delivery is 0 I wouldnt recomment to any one even if it was the last choice, definetly not going to buy anything else in The range again or have any delivery though this "Yodel".
Ordered the Madrid TV Chair and footstool. It arrived 2 weeks later with a part missing. Customer services cheerfully informed me that they would send the part out in "ten to fourteen days". It did take nearly that too and the clowns sent another chair instead of the part. They told me to take the part I needed and they would pick up the rest. Chair full of defects, holes in wrong place, holes not drilled right through, staples crossing boltholes so you cant get a bolt in. Couldn't make a good one from both boxes so rang them and told them to pick them up and I wanted a refund. No apology or argument they just didn't care. Both chairs picked up a few days later. Went away and when I came back no refund had been issued.
Now the best bit.
The SAME driver turned up ten days later for the chairs and he even remembered me !
Phoned customer clowns I mean services and at last the girl I spoke to apologized and issued a refund which has reached my account.
In summary almost entertainingly inept but probably not what you want in a company.
Ordered a sofa 8 weeks ago, told it would be 4-6 weeks delivery, still dont have sofa Head office is not interested in helping as they say its not there problem, store are attemoting to help but have same problem with head office, this has cost me money and time, and i will NEVER use the company again. ( i entered into credit contract with them so if i dont get a responce soon there is a big shock comming to them) MY advise go somewhere else and get a better servise and product.
Ordered Table on line. Delivered late and irreparably damaged. Arranged for collection of damaged goods and requested refund as replacement would take minimum of 14 days. Goods collected - still awaiting refund. Abysmal service - will never use Range again. Would not recommend them to worst enemy.