I'd seriously avoid ordering from The Range as they're the most useless, incompetent and slow website I've ever had the misfortune of purchasing from. I ordered a table and chairs and an LED mirror from The Range's website. After taking my money I was left in the dark as to when my items would be dispatched. After a number of phone calls and 2 weeks after placing my order, it was dispatched. Great, however, The Range never bothered to tell me they had been dispatched and as a result I 'missed' the delivery. So, I took the day off work and re-booked the delivery through TNT. Finally my stuff arrived. However, the chairs I ordered were meant to be ...  Read the complete review

I ordered a two seater leather sofa bed I needed it within two weeks. I added notes to the order stating when i needed it. I tried dozens of times to get through to customer services and eventually I managed to speak to someone. Then advised it had been sent out for delivery. In fact they said a attempted delivery had failed! A week later still nothing! Again dozens on attempts to get them on the phone when I did I asked for a senior manager and was advised that I couldn't speak to one! After much arguing I was given a number for the courier. The courier said it was booked onto their system as a small item when it was really a three man lift! They said ...  Read the complete review

Reject reject reject!I've spent over 3 hours shopping, £500 spending, and many wasted hours trying to install their rubbish at home.Half of their products need to be returned, and an **** receipt is required for a refund! Where are my statutory rights as a consumer? If the product is faulty, take it back regardless of receipt!Never, never again! I'd rather spend that extra £15 for quality controlled products at John Lewis - check your surprisingly competitive market prices before shopping at the Range. It may be fun to look around, but trust me - you should NOT buy anything.

My parents purchased a riva rise and recline chair in oct 2012 for £300. First was was faulty on delivery. Recieved second one two weeks later. After using it for about three months we noticed it was very uncomfortable and visually a mess. The material on the arms and head area had started to crack up and the seat area had sunk in so my father was sitting on the frame beneath. Very uncomfortable!! My parents went into the range at canterbury to complain and was told to take some pictures to back up the complaint and they would send them off. My parents are 83 years old, they only have an old cartridge camera, so my daughter took some on her phone and we went in with ...  Read the complete review

First time in Dorchester's the range store. All I can say is nice stuff some at ok prices but staff need a talking too about there attitude for one thing. I saw quite a few things fall on the floor and smash because the shelves had too much stock on and had glass ordamants on the end of a corner which is silly. One member of staff completely went off on one while cleaning up and then proceeded to complain about customers not being careful. One. The customer is right no matter what. Two. You be polite in every situation. Three. If you are going to blow a fuse do it off the shop floor. And four. You are there to work, its your job you help customers and keep the shop ...  Read the complete review