Newest Review: ... you for your patience, and I hope that you will continue to be a valued customer at The Range. On Tuesday 10th I had still received no not... more
The Range - avoid them if you have a problem with furniture ordered.
Member Name: cjan420
Advantages: Furniture is nice
Disadvantages: Customer service is awful and they have not idea what that word means.
We ordered funiture from the Range Bradford store and I was told delivery would be approx 5 weeks which was ok. The furniture actually arrived 2 weeks earlier which was great but on unwrapping a Canterbury Display Unit found it to be faulty. I rang that day to advise and was told I would be contacted in 2 days to deliver a replacement so I was very happy with that. Then it all went wrong I rang because I had not heard and again fobbed off - then after 6 different phone calls and 6 different people and then speaking to Customer Service it all fell apart because all I kept getting was that we cannot give you a delivery date - which I would not accept. We then complained to Barclays who were financing the interest free as I was due to pay the first payment on 22nd March and I had not promise of them completing the order.
It became obvious that the replacement unit had not been ordered until 2 weeks after advising them but only after having to become very irrate on the phone and with a Team Leader telling me that they had completed the delivery even though the unit I had was damaged. I pointed out that I am a Purchasing Manager and had a good knowledge of contract law. Eventually we got an approx delivery date which is going to be 4 weeks after the broken unit was delivered. I went into the Halifax store and was dealt with by a very helpful gentleman who showed me that they did had spare units in their hub which should have been allocated to me. He then rang the Bradford store on my behalf and spoke to one of the same people named Nadeem who again became very aggitated on the phone - the Store Manager was also spoken to and I could tell that they were saying very rude things about me on the other end of the phone but I did eventually get them to allocate a unit to me which they say will be here 7-10 days. Time will tell - but I believe the sign of a good company is how they deal with problems and I would avoid the Range Bradford store like the plague - customer service does not exist - go somewhere and pay more if you want the furniture to be ok.
Summary: Avoid the Range - Bradford store
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