No 'peace of mind' for this loved one (Axa Sun Life)

Member Name: Heather Watmore

Product:	Axa Sun Life
Date:	25/12/06 (515 review reads)
Rating:

Advantages: Plenty of advertising for over 50s

Disadvantages: Make claiming very difficult despite the policy value being well overpaid.

When mum and dad realised they had paid in more than they were covered for, they contacted AXA who told them that the Insurance did not need a medical.

When dad died, they made it very difficult for mum to get the claim settled.

Mum died in October, I sent off all the necessary documents by recorded delivery, they returned them, I received a letter on Christmas eve to say that they will contact the coroner then tell me what other documents they want, to proceed.

Prudential settled within days, even though I had misplaced the policy. Prudential were kind and helpful too.

If AXA are being difficult about paying out a few hundred pounds toward funeral expenses, when the insured is certainly dead. Consider how hard it will be to get a claim settled for any of their other insurances

Summary: Go to another company or save the money regularly with a Building Society