AXA poor paying out service (Axa Sun Life)

Member Name: Richong

Product:	Axa Sun Life
Date:	28/03/08 (748 review reads)
Rating:

Advantages: a type of saving

Disadvantages: Cashbuilder poor value

Beware very poor service in paying out by AXA when you cancel your savings plan. I joined the AXA Cashbuilder Plan in 2003 and this year after reviewing the benefits that I will get after 15 years, I decided to cancel my plan as I thought it is not value for money. After 15 years the savings and small bonus earned will be greatly devalued in buying power term. I called the AXA Helpline to cancel my plan, and was promised many things like sending surrender forms, asking me to send them a letter, cheque to be sent to me within 7-10 days, send them a fax, etc, but I have not received anything after 6 weeks. It is apparent that AXA is using the delaying tactics when come to paying customers for their rightful monies. I made 6 phone calls, 3 letters, and a fax, and I am still waiting for my money; it is a complete scam. My advise for the readers is to stay well clear of AXA and invest your money with other companies such as Prudential, who paid out 3 days after the policy expired.

Summary: Poor Paying out service