British Gas HomeCare

I will not recommend British Gas for their services to anyone. I had a cover for Home care 300 including plumbing & Drainage. I included the drainage cover a year ago. Engineer paid the first visit and all ok. Monies taken from my bank account every month. I had drainage for the first time 2 months ago and was sorted at the time. I had a second blockage a month ago and the engineer couldn`t sort. He said that he will call back the next day but not returned. I waited for 6 days and called them back after my kitchen started smelling and flooding to terrible state. At this point they started comming up with all excuses stating that there is a design fault and not ...  Read the complete review

Let me tell you something about bg homecare, 1st of all if your elderly you have no god given right to speak to anyone as if they are something you have picked up on your shoe down the local compost heap. No2 when you buy a homecare agreement you are not buying a annual service you are buying a insurance against a breakdown on your boiler and you cant fix everything every time.No3 the agents that deal with the day to day calls from customers are willing to help as long as you let them if you come on the phone ranting like a maniac they will tend to stick there fingers up at you and do nothing to help so next time you call give a little respect and you will get top notch service and they will go out there way to help if they can.

If there's one thing in life that you can guarantee, other than Death and Taxes, it's that the day your central heating breaks down is the day the weather takes a turn for the worse - and it will be a Sunday. When we moved into our current home some 15 years ago we decided that it would be prudent to take out insurance on the central heating system, it being to us an unknown quantity but evidently with an original boiler from when the house was built over 10 years before. We hadn't done so in our previous house as it hadn't had central heating when we bought it and one of the first things we had done was to have it installed. Consequently, it was brand-new ...  Read the complete review

Sorry folks !!! called BG at 830 this morning engineer arrived at 1030 repaired and done by 1130 (dont tell the boss our secret).

It seems it was a simple fault that required air pumping into a diaphragm using a car pump and a valve replacing.

My boilers 10 years old so i did expect a sorry sir you need a new one speach especially after seeing reviews

The only thing he wanted me to get was a CO detector and then suggested B+Q which i really must get!!!

Well done BG !!! worth ten years claim free (i think)

Have had a problem with my boiler for nearly three months which the engineers have failed to repair, eventually they agreed that they would arrange for the boiler manufacturers to attend. This was nearly a month ago and they haven't been in contact. I have rang my area manager for the last three weeks to find out what is happening, I don't even get the common courtesy of a reply from them.