British Gas HomeCare Reviews
Description:Home appliance and electricals insurance offered by British Gas.
Newest Review: ... received a snotty woman who advised that the engineer was busy and would be with me by 15:00 hours. At 14:30 hours I received a call from one of British Gas's contractors that he had just received a call from British Gas and he would have an engineer to me soonest. I received a call from this company's engineer that he was 5 minutes away. He arrived at 15:00 hours, fixed the problem by 15:40 ... more
Customer British Gas HomeCare Reviews (162)
by John Mills - written on 10/12/13
I had an electrical fault on a Friday evening, so I rang the emergency number. I explained the problem and was promised that an engineer would be with me on the Saturday between the hours of 08:00 and 13:00 hours. I rang the customer service team three times from noon to enquire as to the whereabouts of the engineer. On the third occasion, I received a snotty woman who advised that the engineer was busy and would be with me by 15:00 hours. At 14:30 hours I received a call from one of British Gas's contractors that he had just received a call from British Gas and he would have an engineer to me soonest. I received a call from this company's engineer that he was 5 minutes . Read the complete review
by onmay - written on 14/11/13
British gas home care is a waste of time and money. I wont recommend it to any one.they send engineers that have little knowlegde and experience . they ve been to my hous e4times to fix soap dispenser in my dish washer and ended up causing multiple prblems to the machine. they dont care if you ve left work six hrs each time to wait for theseunqualified engineers. there is no peace of mind when you use britis gas home care.
by x - written on 02/10/13
THE worst customer service I have ever experienced. I joined the Homecare service that they provide when you have a pre-existing fault yesterday. Explained the fault and the type of system I had, and that I couldn't use heating or hot water. Was assured someone would be out this afternoon to repair it. Took the afternoon off work, got a call from the engineer to ask about the problem then he advised he wasn't trained to deal with this type of system so would "have to see" if someone else could come. This was despite at the time of arranging the appointment making it clear the type of system and the fault. Utter incompetence by a supposed expert ... Read the complete review
by Macs & Anne Smith - written on 24/05/13
HomeCare 400 does not cover Cookers, Bathroom taps, water pumps or drain problems if as assessed by Dynarod exceed £1,000 to fix. The alternative to this is to spend £185 to fix the cooker, £220 to replace the water pump and the drain problems fixed for far less than the price to fix as quoted by Dynarod. What is more if you are OAP they will not, despite numerious telephone calls, service your boiler. They may after you complain, refund you a months money, which incidentally is £35.94 only 24% above their advertised charges. This year our service was due in April. Three calls later the service is scheduled for end of June(that is if we hadn't ... Read the complete review
by Graham - written on 08/05/13
The original call was made on Sunday the 5th May. Appointment arranged for following day. The part needed was not available and second appointment was arrange for Wednesday 7th May (48 hours later). I took another half day off work for this. This was arranged for between 2-4pm. I received two text messages from them confirming this time. I took the afternoon off work for this. At 4pm on the 7th no engineer had arrived. I called customer service at 4pm and was advised Engineer was busy and would be here about 5pm. At 5.45pm no engineer had arrived. I called customers services to be told after being on hold for a long time that no Engineer would be calling today. A third .. Read the complete review