british gas homecare (British Gas HomeCare)

Name: gregg5

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Product:	British Gas HomeCare
Date:	16/08/06 (476 review reads)
Rating:

Advantages: hopefully to get appliances mended as quickly as possible

Disadvantages: takes far too long for problems to be sorted out

reference service for above--- british gas engineer arrived minus part for first call to fix cooker, ordered part to be fitted 3 days later.Arrived home early 1.25pm, card from engineer stating had missed me at 1.35pm, miracle he could miss me 10 mins after I had arrived home. Rang customer services to complain told engineer had contacted them at 1.08pm, therefore from that statement do not think he had any intention to complete his call--re arranged for another appointment following wednesday --message on my answerphone engineer cannot come today as part is missing.Contacted customer services to be told parts are always going missing,and yet again another part had to be ordered,and another appointment made.This service is terrible as we have been without a cooker for nearly 3 weeks.Once it is resolved will cancel contract,as it is not the first time we have had problems with them and it costs us £144 per year.

Summary: I will definitely cancelling contract in future