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British Gas Homecare Is NOT Worth The Paper It Is Written On!!
British Gas HomeCare
Member Name: maziqbal
British Gas HomeCare
Advantages: Some of the customer services people are helpful
Disadvantages: Bottom Line - British Gas Does Not Care and Does Not Live Up to the Promise
I have a British Gas Homecare 400 agreement as I was sold on all the benefits: quick response, no hassles, piece of mind etc. My experience is totally different. This agreement is not worth the paper it is written on.
Thursday 10th June: I call BG to report that my central heating system was leaking into my lounge.
Friday 11th June: at 17:30 engineer comes and tells me what I know and reported into BG: the leak is coming from the pipe below the lounge floor. And he tells me it will be a 4 hour job so he has to book it in for the following week. Later that evening he leaves me a message to say that the job has been booked for Friday 18th.
Friday 18th: I stay home all day and no-one turns up. At 17:30 I call BG and the person on the other side is absolutely clueless as to what is going on. However she is warm and helpful. She tells me that an engineer will come out that evening. Later I get a call to say that the engineer will come out on Saturday.
Saturday 19th May: BG engineer comes out takes a look at the water on my lounge floor and tells me exactly what the first engineer told me one week ago - is a bigger job and someone else will come to do it. He tells me that the job is booked for Friday 25th.
Friday 25th May: BG engineer turns up as expected and starts to dig out my lounge floor to find out where the leak is. After some investigation we agree that the best option is to cut the pipe from the manifold to the radiator in order to avoid damaging my floor and at least one wall. He tells me that the next piece of work - to cut the existing pipe and put in place a new pipe is booked in for Wednesday 30th May.
Tuesday 29th May: I get a call left on my answerphone to say that the BG engineer visit has been cancelled. Nothing more.
Friday June 1st: I call British Gas to find out what is going on. The lady on the other side does not care. She just tells me to look at the terms & conditions. Her view is that there is no timeframe to get things fixed. And every time BG cancel an appointment they have 5 days to come back and set another one up. And they can keep cancelling as many times as they want.
So the damn thing is NOT worth the paper that it is written on. As for the customer services people some are caring and others totally useless.
Summary: Don't buy homecare from British Gas. I have Homecare 400 and the service and attitude sucks
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