British Gas- Third World Service (British Gas HomeCare)

Member Name: Paul010962

Product:	British Gas HomeCare
Date:	13/11/07 (544 review reads)
Rating:

Advantages: Erm....

Disadvantages: Where do i begin

I'm about to cancel my Homecare contract after finally giving up the ghost. After several unhappy experiences with the Homecare 400 scheme I 'downgraded' to the 200 2 months ago.When asked why I was cancelling the plumbing & electrical cover I explained that it was because of the appalling service and that I was only remaining with the the scheme for central heating cover until I found a suitable alternative. Sure enough, 3 weeks ago my upstairs radiators stopped working and I called them out. Engineer turned up but didn't have the necessary valves to complete the job (call out for faulty radiators- who could have expected that he might have needed to bring parts with him).The job was rearranged for last Thursday between 4-6pm, I took a half day off work to be at home for the engineer, I then took a call at 3.55pm to say he wasn't coming (no explanation). Currently waiting in (another day off work) for the rearranged appointment- who knows if he'll turn up.
Once he's been I'm straight on the phone to cancel the contract. I've looked at the Powergen website and it seems to offer the same contract at £13 per month. Their service might be equally appalling but I have to give them a go as British Gas are beginning to seriously annoy me. If Powergen prove to be ok (I'm not looking for exceptional, just ok would be a massive improvement) then I'll switch my gas supply to them.
A final word of congratulations to British Gas. I've called several times to complain but apart from some half-arsed attempt to offer me a discount they've never really tried to placate me. I heard the chief exec on the radio a few months ago trying to defend their customer service record - sorry mate, but it must be like trying to push water uphill. Moving my custom probably won't make a big difference to your profits but I find it cathartic that I won't be contributing to them any more.

Summary: Do the sensible thing- find an alternative