OFFER 4 LEVELS OF COVER in reality dusgusting service (British Gas HomeCare)

Member Name: john graham

Product:	British Gas HomeCare
Date:	12/12/07 (139 review reads)
Rating:

Advantages: none

Disadvantages: youll be several pounds a month lighter in the pocket

After almost 5 years with bg homecare and only having to call them out twice,its in my experience not been a pleasant one,first call out resulted in almost a week with no hot hater or heating in sub zero temperatures for almost a week,not to mention the loss of two days wages for a service which is advertised as providing an appointmebt which suits the customer,on my experience this is absolute bunkum,

the most recent call out resulted in an appointment being made for 8am-5pm next day, as usual i was kept right to the last minute before the engineer appeared, after explaining the symptoms i escorted the engineer to the boiler and let him get on with the job no sooner had i left did he reappear to say there was in internal fult with the thermostat and that he would need to order the part, a reallt strange diagnosis considering he didnt even bother to remove the cover from the boiler never mind open his tool box,
i was duly given yet another usuitable appointment and was forced to arrange another half day of work,

the engineer did arrive as agreed and supposedly carried out the repair having spent no longer than 5 minutes on my premiseshe left saying the repair was complete ,no less than fifteen minutes later the boiler once again broke down with the very same symtoms and fault,
once more i called customer dervices and again was forced this time to take an appointment this time between 8:090am and 5:00pm resulting in yet another days loss of wages ,complaining betterly to their customer service reprasentative and getting nowhere i demanded to speak to a senior member of staff again i was refused only being told that a supervisor would contact me within 24 hours ,several hours later i was contacted by a senior team meber who only offered an apology for the failed repair but would not organise an appointment that suited myself,i then questiened him regarding service levels and custmer promis after several long winde explanations i was told that this service no matter what level you choose to pay for offers absolutly no gaurantees whatseover and that generaly if a boiler needs a dozen visits to repair then thats an acceptable level of service to british gas,
sorry for being a bit long winded on this review but its the best way to explain the kind of service one should expect if they choose to pay for the homecare range of products
simpl advice in my oppinion is to avois this joke of a product completely and py your money to a local company not some big multi-national who quite frankly dont give a dam about levels of service or customer sattisfaction

Summary: poor service levels ,not interested in customer satifaction,lie about appointments being made to sui