Homecare - Doing The Wrong Thing (British Gas HomeCare)

Name: Robb Parrish

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Product:	British Gas HomeCare
Date:	17/01/08 (815 review reads)
Rating:

Advantages: One Step Closer To A Response

Disadvantages: Probably Still Won't Work As They Are Not Regulated

I have a couple of addresses which may be of use if you feel that getting an intelligent responce to your complaints seems impossible.
I am in the process of taking on Home care and the most recent reply to my complaint has really twisted my nipples. A customer manager (which seems to be the rank of all employees when you make a complaint ) has advised me that Homecare is a British Gas Services company, and as such has no ombudsman or any regulations that they have to answer to.
Then they went on to say that all complaints are judged fairly and (dont laugh) on an unbiased basis. Thank God they are not in charge of the law courts ,the accused ruling on there own level of guilt and punishment, it beggers belief.
Anyway if you want to get direct contact with the people who make the most money from the misery Homeserve inflict upon the customers, who just want them to "Do The Right Thing" as their Homeserve leaflets boast. Then get out your scribbling sticks and lets all be heard.

Phil Bentley
Managing Director
British Gas
Millstream
Maidenhead Road
Windsor
Berkshire SL4 5GD

Telephone: 01753 494343
Facsimile: 01753 494341

The address for the Office of the CEO is:
Sir Roy Gardner
CEO British Gas
Centrica plc
Millstream West,
Maidenhead Road
Windsor
SL4 5GD.

Hope this helps
Robb (cold and confused)

Summary: Addresses They Don't Want You To Know