Newest Review: ... received a snotty woman who advised that the engineer was busy and would be with me by 15:00 hours. At 14:30 hours I received a call from ... more
british gas homecare and boiler installation
British Gas HomeCare
Author Name: Fed up ex British gas customer
British Gas HomeCare
Advantages: none, they are a disgrace!
Disadvantages: The installation they did for me was potentially dangerous and ineffecient. poor customer care
I had a boiler fitted by British Gas in 2007 and it was maintained by Homecare. In 2011 when I had my property surveyed I was informed that the earthing on the electrics was incorrect and not done to the specifications that it should have been in 2007 and that the pipework was undersized and contrary to the specifications laid down by the manufacturer. On top of this the magatech filter that was supposed to protect the boiler and was part of the contract was not fitted and that it is doubtful that inhibitor was used to protect the system from corrosion. The system needed a powerflush to decontaminated and I am still in dipute with British Gas and the hopeless customer service ''manager called Heather Fletcher who seems to think it is alright to fit a filter five years after I have paid for it and thinks that the performance of my boiler would not be affected by the incorrect pipework. She has offered me £50 in compensation despite holding up my building work for several days due to British Gas homecare having to repair the faults they had failed to notice.
I have created this blog which shows all the problems that this disgusting bunch have caused me as well as showing the poor standard of customer services. It was not a surprise to see British Gas was fined for having such poor customer services.
The site is http://britishgas-complaints.com/my-boiler/ which has pictures and descriptions showing the poor standards that British Gas have been responsible for in my case. They have done many more appalling things including trying to sell my a filter I had already paid for and even tried to claim that they had not fitted the boiler at one point.
Please use somebody other than British Gas if you want a decent service!
Summary: dont go near British Gas homecare or installation