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Dishonest engineers but works out a lot cheaper!
British Gas HomeCare
Author Name: daisylee3
British Gas HomeCare
Date: 13/11/12, updated on 13/11/12 (1135 review reads)
Advantages: We saved over a grand
Disadvantages: Dishonest engineers
When me and my boyfriend moved into our first home together earlier in the year we decided to take out the British Gas homecare - thank God! We decided on the homecare 400 bundle which covers the heating, boiler, plumbing and home electrics and this is £17.00 per month - we pay by direct debit.
Last month the heating started acting quite weird. It would go really hot and wouldn't turn off and then it wouldn't turn on at all. We beared with it for a few weeks but when the hot water packed up we decided to book an engineer. The first engineer who came out replaced some sort of pump and got the heating/water running. He told us that our boiler was completely safe. We had no reason to doubt him.
After around two days the heating had packed up again, the pipes were vibrating and the taps were humming - it was bizzarre! We called out an engineer again. This was a different guy who after sorting out the heating told me that I was basically imagining the noises. I showed him a recording on my phone of the noise and his reply was 'it'll be the neighbors'. We live in a detatched house.
Nevertheless I gritted my teeth and smiled. Last week it packed up yet again so I rang up and ranted at British Gas - I was totally fed up by this point. They arranged for another engineer to come the next day. He had not been told that our water and heating was broken and arrived with a netbook to 'take a complaint'. I told him I had already complained and that we wanted the water and heating fixing.
After two hours he managed to get the heating going but I was then told that there was a problem with the switchboard which made it dangerous to use the boiler. He fixed it as best he could and ordered the part needed to completely fix it and the next day fitted it. He fitted it then did some safety checks. Turns out the switchboard problem that he'd fixed the day before had already broken and the boiler was unsafe.
To cut a very long story short it took three days and £1,400 to fix the problem. The guy had to order heaps of parts and as our boiler is ten years old he was unable to get them cheap from the manufacturer and instead he had to specially order them. He was clearly annoyed and said that it'd be easier for them to fit a new boiler. Luckly we didn't have to pay a penny.
One week later it is working and we've had no problems. We got there in the end! I feel let down that I was fobbed off for so long though and I suspect that the engineers who told me it was fine did so to save the company a lot of money - who knows?