by aconsumer - written on 11/03/12
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ok so i am a insurance junkie ,fearing everything breaking down so took this in 2008 or so.been paying about £20 a month includes plumbing etc since and never needed them at all. Boiler started tripping probably a timer and called them.Tell me i was on some old plan and must pay £130 with loads of conditions on what they can or not ... Read the complete review
by Leslie Strong - written on 26/12/11
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Three days before Christmas, my boiler began to make a tapping noise, followed by some bangs, and then stopped working - the status light on the boiler was red. I telephoned British Gas (being a Homecare customer) and an engineer's visit was arranged for that morning. The engineer arrived (after a courtesy call) within 2 hours, listened
by elsie - written on 15/12/11
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After being with British Gas for a number of years (more than 15) had to call out yestrerday, as heating playing up, not coming on at right times, sometimes not working at all. My suspicion was timer unit, as when working (boiler) working fine. Today engineer booked for call 8.00 to 100. Turned up at 1.45 running ... Read the complete review
by - written on 14/09/11 (Useful, 257 readings)
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I am a landlady and thought I was doing the best for my tenants by putting all my gas boilers under British Gas Service contract-The idea was that both they and I would have less hassle if the boiler breaks down. I was paying Brit Gas well over £1500 for 7 properties. How wrong I was. At the first property my tenants called out ... Read the complete review
by Trevor Kennedy - written on 23/06/11
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I had a British Gas Home Care agreement with them for going on seven years, I had them out to do their so called "Yearly Service", every year, lasting typically twenty minutes, they were the only ones looking after boiler during that time. Six months ago I had a problem with the pressure valve, it was dripping water outside, ... Read the complete review
by Clare - written on 19/05/11
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I have been with British Gas Homecare for some years and have good service from them. I have had problems with a ten year old boiler. Their engineers have been persistent in finding faults, sourcing parts that are hard to get now and putting it right. Their staff are courteous and friendly. I had one small problem when a kitchen work top
by John Green - written on 25/04/11
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My story is long one but I will summarise it in the following
1- The engineers are in competent
2- The engieeers are rude and you can not speak with them
3- The adminstration office has no power over the service team
4- The service team can cancel the agreeement at any time without any execuse
5- your money will b
by SAM BRODIE - written on 02/04/11
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I booked an appointment for British Gas annual service to boiler. The allocated time slot was between 8am and 1pm. After 11 phone calls, numberous conversations with rude and incompetent staff, still no engineer at 3pm. During TWO of the phonecalls, when asking to speak to manager the call was cut off by the BG advisor!
I will never u
by Penelope - written on 29/03/11
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My story very much echoes all the others posted on this site. I joined BG in February, I was told that an engineer would need to carry out an inspection and would carry out the annual Service at the same time. The engineer did indeed come as agreed, without much explanation he proceeded to 'tinker' with the boiler telling ... Read the complete review
by jock - written on 19/03/11
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We had a leaking overflow pipe from the loft so phoned homecare and they booked me a visit for the next day with Dyno rod. Dynorod turn up and climb in the loft. 2 minutes later he appears and says its the central heating header tank leaking at the overflow so i will need to re-book with homecare as this is not a plumbing problem. In the ... Read the complete review
by - written on 09/03/11 (Very useful, 226 readings)
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So the story begins.. Called British Gas to arrange our annual service and safety check on Dec 17th, the customer service person was ok and shocked me with an appointment for 23rd December AM, great I thought I am off anyway. 22nd December I came home to a voice message cancelling our appointment and we would receive a call ... Read the complete review
by geoff pountain - written on 23/02/11
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If your considering this as an option, DONT ! I now pay £25.95 per month, if I was a new customer I would only pay £17.50, so staying loyal to British Gas costs me the extra £7.45, no discount for loyalty. My hotwater failed so I called for an engineer. He came and fitted a new part, shortly after he left the boiler began to leak. I ... Read the complete review
by Ex Service Manager of another company - written on 23/02/11
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All of these reports state the same problems time after time. Mine is no different - I call BG because the local water board tell me I have a leak in the system. They have sent an engineer who tells me that the leak is not their problem, so I call BG - I have full cover.(What exactly does this mean? - I have no contract, no service level ... Read the complete review
by - written on 11/02/11
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Boiler stopped working on the 28th Dec...where my mother who is 93 yrs old lives.She has British Gas Homecare .To date ( Feb 12th) it is STILL not repaired.In actual fact,last engineer who visited created a leak,and now awaiting THAT to be repaired before they can even sort the main problem.I have had to move mother out of the flat,as th
by Alexandra - written on 08/02/11, updated on 17/02/11
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At my last review on 8.2.11 I wrote that British Gas Homecare had cancelled my appointment for 9th February 2011 due to the part required had not arrived in stock. I received a call on Thursday 10th February to say that they now had the part and the British Gas engineer could come out on Tuesday 15th February to fit it. He ... Read the complete review
by ian b - written on 04/02/11
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Do not attempt to sign up to this agreament aviod at all costs, sat here at home no heating although i have full cover, problems with system called gas out on tuesday came today stated i needed a power flush 600 pounds for and also a magna filter special price of 700 for the both, or re-place the radiators for 755, 3 in total although i ... Read the complete review
by jason reeve - written on 29/01/11
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Dont touch them with a barge pole! Central heating and hot water system fail on 25.01.11 - engineer visits on 26.01.11 (pretty good service till this point), engineer checks boiler and pump and diagnoses no fault with either, needs powerflush as he suspects blockage in pipes - quoted £860 despite being on their homecare plan. Its only ... Read the complete review
by pauline - written on 17/01/11
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do not use unless you are classed as a priority - ie over 70 or with young children. I have been fobbed off so many times and at the moment have had water dripping from the boiler for 2 months. I have now been told i need a part at a cost of £200. Considering I am paying £260 a year to cover parts and labour this is shocking. British gas
by - written on 13/01/11 (291 readings)
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Joined BG homecare for landlords 5/11/10 Was advised needs to book appointment for 1st initial check/boiler serviced; appointment I could accept is not until 29/11/10. NO FAULT WITH THE BOILER PRIOR TO THIS VISIT 29/11/10 : B.G. Engineer serviced boiler changed pump/left quote for Power flush £77.00, 3 hours later ... Read the complete review
by Mr G T - written on 10/01/11
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I have called BG out to see my boiler on countless occasions in the last sixteen months. Every time and engineer has come out they have looked at my boiler which is an Ariston, and commented that they're not very good. This is, of course, nonsense. It's not very good now because BG have hacked at it so much it's not the original ... Read the complete review
