British Gas HomeCare Reviews

I will not recommend British Gas for their services to anyone. I had a cover for Home care 300 including plumbing & Drainage. I included the drainage cover a year ago. Engineer paid the first visit and all ok. Monies taken from my bank account every month. I had drainage for the first time 2 months ago and was sorted at the time. I had a ...  Read the complete review

Let me tell you something about bg homecare, 1st of all if your elderly you have no god given right to speak to anyone as if they are something you have picked up on your shoe down the local compost heap. No2 when you buy a homecare agreement you are not buying a annual service you are buying a insurance against a breakdown on your boiler and you cant fix everything every time.No3 the agents that deal with the day to day calls from customers are willing to help as long as you let them if you come on the phone ranting like a maniac they will tend to stick there fingers up at you and do nothing to help so next time you call give a little respect and you will get top notch service and they will go out there way to help if they can.

If there's one thing in life that you can guarantee, other than Death and Taxes, it's that the day your central heating breaks down is the day the weather takes a turn for the worse - and it will be a Sunday. When we moved into our current home some 15 years ago we decided that it would be prudent to take out insurance on the central ...  Read the complete review

Sorry folks !!! called BG at 830 this morning engineer arrived at 1030 repaired and done by 1130 (dont tell the boss our secret).

It seems it was a simple fault that required air pumping into a diaphragm using a car pump and a valve replacing.

My boilers 10 years old so i did expect a sorry sir you need a new one speach especially after seeing reviews

The only thing he wanted me to get was a CO detector and then suggested B+Q which i really must get!!!

Well done BG !!! worth ten years claim free (i think)

Have had a problem with my boiler for nearly three months which the engineers have failed to repair, eventually they agreed that they would arrange for the boiler manufacturers to attend. This was nearly a month ago and they haven't been in contact. I have rang my area manager for the last three weeks to find out what is happening, I don't even get the common courtesy of a reply from them.

I am moving property and one of these companys called me called seeus2save.com about my gas and electricity after going through a comparison I got informed that there was no savings but then told me about an "amazing homecover package" as quoted by agent. After getting paperwork i was actually surprised this covers me for everything that british gas charges £30+ for and now am only paying £9.99 pm

incase any1 out there is interested sounds like a good package worth a try as no tying in period and no cancellation charge its a win win.

number i was given was 0151 255 3581 only problem is the accent (scousers) !!!!! spoke to a very helpful lad called ste

I was let down by British gas when they wouldnt fix my boiler so I moved company and found a good deal with a company called "see us 2 save" the customer service was great and they came out in 3 hours and fixed the sealing on my boiler, and the cover covered everything for £9.99, they even do my pipes, drains, windows, doors and roof!! I would never go back to British gas, I would give them a ring!!! British gas needs to stop letting there customers down!! it's 01512553581 on the policy and I would reccomend it to anyone!!!

Sadly we have been let down by British Gas. Poor efforts on behalf of BG to get good tradesmen to our property resulted in a lot of damage. We were then told our system did not meet the correct specifications and would not be covered despite having a build document to prove otherwise. We have been left waiting at the property with no water for over a week and have now decided to get our own plumber. What am I paying for? I will be canceling this agreement and all cover on my properties - I aim to let as many people as possible know how poor British Gas Service is.

Terrible service. our foul pipe as a leak, Dynorod told us it is not covered because it is sun damaged, this is not mentioned in the terms and conditions, and the pipe is in the most shaded area you can ever imagine. When the engineer came it was pouring down with rain he looked at the job and told me it was not his dept, and then tells me British gas does not like paying out for work like this. So how does he no its sun damage and the pipe as been there 25 years + and it as survived that long. I have paid £30 a month for 5 years now I have a leak they do not want to repair it, so what have I been paying for

In my opinion a complete rip off- My mum was bombarded with calls from British Gas talking her into upgrading her Home Care plan , she had perftectly adequate cover for her boiler but was persuaded to upgrade to their highest level of cover. Having had this cover for over a year she called British Gas to ask them to check a small leak in the ...  Read the complete review

I was sold Homecare 400 with the promise that the outside water pipe between the house and stopcock would be covered, the British Gas Homecare salesperson kept reiterating how important that sort of cover is and how valuable it would be to me etc etc Lo and behold, in the recent cold spell, I got a burst pipe. I didn't realise I had the leak ...  Read the complete review

We bought a house with lukewarm radiators. After bleeding them and trying other home remedies, we felt we had to call in the professionals. I had lots of doubts about geting a homecare agreement with British Gas. However, we did not know any good local plumbers and British Gas seemed like a safe option. The British Gas ...  Read the complete review

Each year, the annual check appointment comes in 2-3 months later. If you look at this over as many years as I've been paying, I reckon every few years you pay for a service you don't get.

I took out British Homecare for my boiler as it had a mind of it's own. Sometimes the heating wouldn't come on and it drove me mad so i thought i'll get it insured because i wouldn't be able to afford a new boiler. Anyway the service was good overall, they came out and serviced my boiler to start with then i had to call them out because it wasn't ...  Read the complete review

I had British Gas homecare for over two years and I was not happy with the service. We called BG because we were having problems with our boiler. I was happy with the call centre and I was happy with how soon the engineer came out, the problem is with the engineers. They aren't concerned whether they fix anything or not, from the moment they come ...  Read the complete review

British Gas Homecare is great value for money and gives you peace of mind in the current economic climate. If you dont take this type of cover out then you can run the risk of a breakdown and call in some randoms who may take advantage. British Gas employ their own engineers and have many more than any other company in the ...  Read the complete review

We telephoned you on 26/03/09 on our Britsh Gas Homecare agreement (which we pay £28 per month for)!
they said they would send an engineer to fix our central heating on 27/03/09 between 8-6. We waited in all day, at 5pm I phoned to check if the engineer was still coming, I was told they will definatley attend before 6pm. Guess what? they phoned just before 6pm and informed us due to the high level of appointments they were not coming. This is a joke service. I am going to blog this all over the internet to let people know that their so called 'agreements' are as pathetic as their promises. I have a 5 year old daughter and my wife has had to go to bed all afternoon because of the cold. Also I am still waiting for the call from a 'manager' to explain this."

I have had Homecare service agreement for 7 years and generally had very good service from them. However the most recent experience involved damage to kitchen worktops. When we reported the incident we kept having to chase the complaint with no one returning our calls. One of their so called managers came to our house and implied that we made ...  Read the complete review

Total shambles.
We had water and heating - heating would not turn off at night.
GB soon sorted that out. No hot water and no heating by the time they had done their stuff, and then told me I needed a £850 power flush to sort it out! Total of 4 incompetent blokes masquerading as engineers.

The problem, as found by someone else - a blocked pipe within the boiler about the length and diameter of a pencil. All sorted now.

I am going to persue BG for compensation for the farce the call a service contract.

I had this Homecare 400 also and the very first guy that came round insisted that i buy a powerflush to get one of my radiators heating at the top. Few days later my uncle told me to top up the pressure in my system which i did and hey presto radiator working great! They are as bad as the rest of the companies out there. A few months ago i went ...  Read the complete review