British Gas HomeCare Reviews

NO GOOD SERVICE - BRITISH GAS HOMECARE Product: British Gas HomeCare Rating: Advantages: nothing Disadvantages: no work is being carried out.... Goodnes i cannot believe that this British Gas is that Bad. I thought it was me. YES I THINK SOMETHING NEEDS TO BE DONE. Yes i have two properties rented ...

If you want any cover for your home DO NOT i repeat DO NOT join British Gas Home Care. They do not care about anything other than signing you up and taking the money. When you want them out in an emergency all you get is an appointment days away and when you challenge this they say read the Terms and Conditions. They wanted me to wait 6 days with a leaking radiator, I then spoke to a manager and got a same day appointment only to haver this cancelled by another manager 3 hours later. Overall service C**P and customer service C**P, stay well clear or you are throwing your money away.

I took out bg homecare 400 in march . since then i have had nothing from them , no initial inspection so i decided to phone them , talked to an advisor who said i would be contacted within the next 48 hours, two and a half weeks later and still silence from bg, i have now sent them a letter explaining exactly why i have cancelled the direct debit, as i know longer wish to pay 18 pounds a month for total non service, by the way southern electric are crap aswell , does anyone really want this work , it seems to me not .
Better of sticking twenty quid a month in an envelope and calling out your local bloke, at least youve got a chance of getting the job done.

Im so glad im not the only one struggling!!! I signed on with British Gas Home Care last April, after my boiler broke down as I have two parents are pensioners. After a few months, I realised they were taking 2 lots of payments out of my account, I called them up I was told I couldnt cancel the extra payment because the "account wasnt in my ...

I'm currently on day 17 of having no heating/hot water after making the mistake of taking out a British Gas Homecare package over using a local plumber. Six visits, three different engineers, four days holiday lost, two cancelled appointments, four 'special order' parts waited for (one sent to my home address when I obviously wasn't there) ...

I have had 4 engineer visits to solve a cold radiator 3 recommended a powerflush, 4 failed to solve the problem. One used a socket set to bleed the radiators and sheered one of the valves off entirely, one engineer told me I needed a British Gas powerflush because the one I had paid for the day before had not worked and he showed me a tray of ...

I have been a BG homecare customer for the last 4 years, in the last 3 weeks we have had a fault with our combi system which BG could not fix, they passed us on to the manufacturer who took week to do nothing. BG has changed all the parts but still no resolution resulting in 3 weeks without hot water or heating. We have 1 small child and a baby but it would appear that this does not warrent as a priority. My advise is NOT to take the homecare product unless your system is less than 5 years old as any fault found on a system older than this may result in the customer having to pay out for a new replacement system - on reading the fine print it is evident that not a lot is covered - customer help from BG is non existant.

It's very depressing to read all these negative comments below, on onehand it reinforces what I already know about the shoddy service from British Gas and on the other it means there's a good chance I've got more anguish ahead. I reported that my boiler had broken two Wednesdays ago and BG booked me an appointment on the Friday ...

I've found the boiler and central heating cover to be well worth having. When we had a breakdown, BG came the next day. The faulty part was ordered and the repair completed 3 days later. But the Homecare 300 and 400 seems a complete waste of the money. If you read the small print in the Ts&Cs it seems that nothing is actually ...

Called British Gas out as no pressure on hot water...offered appointment one week later (I have been on Home 200 contract for 5 years!) ...One week later, one day off work and an hour before 6pm they called to say could not make appointment and offered one 5 days later....Had to book second day off work and hey guess what the engineer called (via his mobile) and said...sorry Im not qualified to touch those boilers (its only 5 years old!) but will get another engineer out this morning...Brit gas called 4 hours later to say sorry not an engineer avaliable..promise to call tommorow..well Im still waiting, have no shower or ability to run a bath...well maybe if its left running for 5 - 7 hours.. decided enough writing to national press..Shame on you British Gas, your quick enough to take our money

We called out British gas as our 14 month old gas boiler had an electrical fault and would not ignite. They said it would take 6 days before an engineer could visit - I explained we pay for the Homecare 24 hour 365 days package - that was the best they could offer & said they would open a complaint & a supervisor would ring me. Nobody rang so after a few days I rang back & they said no complaint had been opened but they would open one this time. Regarding the delay in repair the man told me that cave men never had central heating & survived!
Eventually we had to employ a local gas engineer to repair our boiler - I told British Gas & they said it had saved them a visit and would cancel the complaint!
Dreadful service. Do not use British Gas!

I sympathisize with everyone of you. I have Homecare 400 - the top of the range cover... Since December the 20th I have been trying to get my boiler fixed. My partner and I have taken off days from work for engineers to fail to turn up. So far to date we have made 22 calls, 4 no shows, 4 different engineers show up - never 24 hours later incidently. Today, nearly 6 weeks later, one showed up, changed an electrode however 10 minutes after he left the thing broke down again. British Gas have suggested I cancel my Coverplan if not happy. British Gas are Criminals! I pay £465 a year to British Gas Home Care to then be offered to cancel it when I most need it! I could have bought a new bolier by now if I hadn't wasted it on this con.

Pathetic service. Wrong person comes. Doesn't have right equipment. Can't decide who the right supplier is. No one gives sufficient information to the engineers to do it right the first time. Apologies galore but no efforts to improve or do right by customers.

7 trips to date to fix a problem with a washer/dryer!!! Really shambolic....

I have to give at least 1 star to have my review entered. If it were up to me, it would be 0!

I have a couple of addresses which may be of use if you feel that getting an intelligent responce to your complaints seems impossible. I am in the process of taking on Home care and the most recent reply to my complaint has really twisted my nipples. A customer manager (which seems to be the rank of all employees when you make a complaint ) ...

We moved into a new build house 3.5 years ago, when the manufacturers warranty ran out for the heating system we took out the BG homecare 100. They initially inspected the system and have twice serviced the boiler. Yesterday the boiler failed for the first time, an engineer duly arrived and within 15 minutes ended the service contract, leaving me without heating/hot water, as "they we unable to honour the contract because of problems with this type of boiler". I now have to pay premium rates to get the system fixed.

WHY DIDN'T THEY PICK THIS UP ON THE INITIAL INSPECTION, WHEN THE SYSTEM WAS WORKING, AFFORDING ME AN OPPORTUNITY TO FIND A CAPABLE SERVICE CONTRACTOR

WHY HAVE THEY SERVICED IT TWICE

WHY DIDN"T THEY GET THE SYSTEM WORKING, THEN CANCEL THE AGREEMENT.

andy, Swindon

We have a "homecare 200" (boiler/radiators) contract. We bought this years ago because of the promise that most cases are seen the same day, the remainder the next day. Boiler failed (no heating/hot water) in the early hours of Dec 22nd. Rang Homecare at 7.30am to be told earliest appointment was Dec 28th. We were then rung ...

British Gas - £456 to answer a complaint but no chance of an engineer

Typical story, before Christmas, boiler broke, rang BG and was persuaded to join Homecare, made sense I now have an 8 week old daughter. Price £456, given an engineer's slot for the next day, no show, rang again, no record of call (but Homecare agreement set up), another slot, another no show, rang again, no record of my call - see the theme... Promised a callback as agent talked directly to emergency team (temperature now 12 degrees in house) no callback, rang again & no record of call. At this point I gave up, cancelled the agreement which took two calls, logged a complaint. Days passed, chased complaint - sorry no longer a customer they have closed it so BG expect me to pay £456 pa just so they can answer my complaint???

5 weeks without a washing machine and then it broke down twice more adding another 2.5 weeks. No joke with a large family. A catalogue of failed appointments and inaction. No point in talking to anyone on the phone, they cannot make a decision; only tell you the appauling system. The whole service is not designed around the customer; it is designed for british gas' benefit. I can't afford the service (what service!) anymore. Too expensive on annual leave and stress.
The Directors' customer service team are a joke. Pleasant enough but still no action. I am still waiting for my cooker to be repaired - nearly 12 weeks.

well, phoned british gas on thursday to join up as my boiler packed in and iv no hot water or heating ... i have 2 small and ill children. Was told no-one could get to me until sat ... so i waited in all day ...came to 5.30 and i rang up .... The guy said that someone came out to us at 4.55pm and posted a card as he got no answer... Well i have no card and my husband was outside doing xmas lights from 3pm-5.15pm. The man said he could try and get us an emergency man out but was then told no by his manager. So me and my 2 ill kids are sat here freezing cold with no hot water ..yer great service british gas!!!!

I booked a appointment to get my boiler repaired. I have 2 confirmation for the appointment. But today no BG Engineer was knocking on my door. I phoned BG and they told me that I have to book a new appointment because they have no Engineer today. I waited 3 weeks for this appointment and now they told me I should book a new one. We are freezing ! NO BRITISH GASS ANY MORE