British Gas HomeCare Reviews

Total shambles.
We had water and heating - heating would not turn off at night.
GB soon sorted that out. No hot water and no heating by the time they had done their stuff, and then told me I needed a £850 power flush to sort it out! Total of 4 incompetent blokes masquerading as engineers.

The problem, as found by someone else - a blocked pipe within the boiler about the length and diameter of a pencil. All sorted now.

I am going to persue BG for compensation for the farce the call a service contract.

I had this Homecare 400 also and the very first guy that came round insisted that i buy a powerflush to get one of my radiators heating at the top. Few days later my uncle told me to top up the pressure in my system which i did and hey presto radiator working great! They are as bad as the rest of the companies out there. A few months ago i went ...  Read the complete review

Called British Gas out because I was having problems with the pilot light on my central heating. The engineer had a look and said it was unsafe, disconnected my fire and boiler and said I needed a new flue liner??? at a cost of £670.
I decided to call out an independant gas engineer who checked the system, scratched his head, did numerous tests and after 2 hours and 4 smoke bombs to try and find the leaky bit of the flue, declared the system perfectly safe and reconnected me. Oh he also fixed the pilot light which the British Gas engineer didn't even look at.
The independant guy said my flue was "double skinned" (whatever that means) and so very unlikely to need replacing and his opinion the British Gas was just trying make a few bob. I've just cancelled my contract and wouldn't touch British Gas again

I have had a Homecare Agreement with British Gas for a number of years. The Central Heating Boiler installed since occupation in July 2001 was a Powermax . I will now list a summary of events which occurred from October 2008 to the present time. ON SATURDAY 4th OCTOBER 2008 BOILER STOPPED WORKING AND LOCKED OUT. ATTEMPTS TO RESTART DID ...  Read the complete review

In October 2008, a Homecare engineer turned up to replace a thermostat on my central heating boiler. He could not get the thermostat out and decided to drill into hole where the thermostat was thereby drilling into the boiler casing and flooding the hall below. We were obliged to purchase a new boiler through them costing over £3000 which was fitted 5 days later, even that broke down onthe first and second day of use. We have compained since October 2008 through their laughable complaints system which ignores you, loses even recorded delivery letters and their so called managers do not return any call. Even the energy ombudsman does not cover these cowboys. British Gas refuse to accept liabilty for breaking my boiler. If a local garage drilled into your engine and broke it would you expect to pay for the repairs???

I've held a Homecare200 agreement for 6 years, but am now involved in a long running dispute to persuade them to honour our contract and replace my failed radiators. I have met with my local Trading standards (Warwickshire) a couple of times and they've been a fantastic help to me. I now have every confidence that I can take on BG and ...  Read the complete review

Look carefully at other companies offering boiler care.They are much cheaper
and use fair terms and conditions.British Gas Homecare have just been found guilty of misleading customers google "ASA British Homecare".Also when you try to cancel your agreement after you have a visit from one of useless engineers they will charge you a cancellation fee of over £100.

British Gas HomeCare Agreement We took out a homecare agreement in July 2007 after purchasing a house where the previous owners looked like they'd done a couple of bodge jobs. Luckily this paid off - and we more than got our moneys worth with our policy. The first time we called was because the central heating had packed up. ...  Read the complete review

I am a tenant and have had the Brit Gas homecare agreement for three years in Brighton. The boiler is old and breaks often, leaving no water or heating. Every time I have called they have been helpful, sent great engineers straight away (within a day) and fixed the problem! So..I was about to take out an agreement for the flat I rent out in London but will consider this based on all these bad reviews. However, on my experience alone I would recommend them!

I have had Homecare for years and have always found them very good and very helpful. My only complaint is that the price is very dear ( but maybe not so when things go wrong !! ).
At £660 per year whenever I have a problem with ANYTHING in the house ie; Central Heating, plumbing, drains and electrics.
Gas Fire. Kitchen appliances ie washing machine,fridge freezer, oven,dishwasher and gas hob, I always get it sorted for free !!!
If the appliance is faulty then you get a replacement for a fraction of the cost it would normaly be.
However in these hard times £56 per month is a lot to pay.
Anyone have any ideas about the same cover cheaper ??

Dear Sir I recently cancelled my homecare agreement because despite repeated requests, two complaints and two recent visits by engineers, the engineers refused to carry out a proper service of the boiler. This was despite an assurance from customer services that a full service would be carried out. Records of the phone calls I have ...  Read the complete review

4 Weeks with no hot water or heating, & now they tell me that the boiler is no good and they can no longer get the parts for it & I need to buy a new one, Had the homecare 200 for nearly 10 years and not once have they told me that parts are no longer available. Also had the past 4 weeks of them telling me parts are on the way, Although having contacted alpha who made the boiler, i have found out that all parts are available, so now waiting for there complaints department to ring me back, I cannot wait to sort this out so i can cancel, complete waste of time & money, When your boiler breaks down all they are bothered about is selling you a new one, rather repairing or trying to repair it. leave well alone from BG

My daughter has the British Gas Home Care Service. (My wife and I stopped paying for this load of rubbish some time ago). Back to my daughter, she is 5 months pregnant and her boiler broke down, so she arranged for British Gas to come and fix it under the scheme she is paying for. She took the day off work and then waited and waited and ...  Read the complete review

My saga begins on the 24th November 2008 and is still is not sorted out I will fill you all in... I had my boiler serviced on the Tuesday the 18th November and on the 24th of November I came home to discover that I had no heating downstairs but still upstairs so I got onto the phone and booked an engineer from the homecare service to come and ...  Read the complete review

The engineer arrived as promised at 8.30 this morning to repair my boiler which is more than 10 years old. He left to get some parts and said he would be back later. As the day wore on I became more concerned and the posts on here made me fear the worst regarding BG. He got back at 5 and replaced, the fan, pressure switch and circuit board. Hey presto 45 mins later my cold house is starting to get warm. To be honest I didnt find the people on the phone very helpful and one even tried to sell me extra cover when I called to find out the E T A of the engineer. However I cant complain bout the engineer who was very professional.Overall Im happy with the service and considering the cost of the parts replaces I would consider £32 a month money well spent.

i had bg for homecare.i called them out for annual service to gch and they told me the flue was blocked and it was not part of the service they sent transco out and they capped it and said it was dangerous. weve just paid someone else to do the flue and it turns out it was the fan instead. british gas dont want to know. ive got no heating and 2 ...  Read the complete review

I am a landlord and took out the British Gas Homecare 400 including electrics. Have just had their electrician turn up for 2 year inspection at my house where my tenants kindly waited in and he said fuse box is out of date and implied it was unsafe. GREAT! He was there 5 mins!! Before he had even left the house I had British Gas sales office on the phone to me trying to sell me a new fuse box for approx £550!! What a rip off. I have paid a lot of money for my policy thinking stuff is included whereas all they want is access to your property to scare your tenants and make a wad of cash! I will be cancelling to Homecare 200 and getting an independent electrician to change the box. British Gas obviously not in credit crunch!

British Gas Mis-Selling
Be aware of the penalties British Gas will apply when you take out homecare.
Before we took the policy our we asked if there was any tie in to the contract during the 1st twelve months and were advised that there wasn't.
Having cancelled after 3months (got a free offer from British Gas as a dual fuel customer) British Gas have now decided there is a £100 penalty. Despite having now received a recording of the phone call and British Gas admitting its misleading their approach is "its detailed in the terms and conditions". Their complaints process is a shambles to the point where customer services don't know who the head of complaints is, despite his name being on their website!

We have resigned from the British Gas homecare scheme and I will explain why. First of all I would like to say that if your boiler is under 10 years old and you want the peace of mind of having a scheme which you can call upon to service your boiler and to attend to it when it breaks down it may be for you. If you have an older boiler ...  Read the complete review

I had british gas homecare flexi 400 which covered me for electrics plumbing boiler care i found the service was great, i had cover with them for 5 days before i needed to call them out for a repair. we bought a new property and did not know how to set it up. the engineer came with 24 hrs of ...  Read the complete review