British Gas HomeCare Reviews

We have a "homecare 200" (boiler/radiators) contract. We bought this years ago because of the promise that most cases are seen the same day, the remainder the next day. Boiler failed (no heating/hot water) in the early hours of Dec 22nd. Rang Homecare at 7.30am to be told earliest appointment was Dec 28th. We were then rung ...  Read the complete review

British Gas - £456 to answer a complaint but no chance of an engineer

Typical story, before Christmas, boiler broke, rang BG and was persuaded to join Homecare, made sense I now have an 8 week old daughter. Price £456, given an engineer's slot for the next day, no show, rang again, no record of call (but Homecare agreement set up), another slot, another no show, rang again, no record of my call - see the theme... Promised a callback as agent talked directly to emergency team (temperature now 12 degrees in house) no callback, rang again & no record of call. At this point I gave up, cancelled the agreement which took two calls, logged a complaint. Days passed, chased complaint - sorry no longer a customer they have closed it so BG expect me to pay £456 pa just so they can answer my complaint???

5 weeks without a washing machine and then it broke down twice more adding another 2.5 weeks. No joke with a large family. A catalogue of failed appointments and inaction. No point in talking to anyone on the phone, they cannot make a decision; only tell you the appauling system. The whole service is not designed around the customer; it is designed for british gas' benefit. I can't afford the service (what service!) anymore. Too expensive on annual leave and stress.
The Directors' customer service team are a joke. Pleasant enough but still no action. I am still waiting for my cooker to be repaired - nearly 12 weeks.

well, phoned british gas on thursday to join up as my boiler packed in and iv no hot water or heating ... i have 2 small and ill children. Was told no-one could get to me until sat ... so i waited in all day ...came to 5.30 and i rang up .... The guy said that someone came out to us at 4.55pm and posted a card as he got no answer... Well i have no card and my husband was outside doing xmas lights from 3pm-5.15pm. The man said he could try and get us an emergency man out but was then told no by his manager. So me and my 2 ill kids are sat here freezing cold with no hot water ..yer great service british gas!!!!

I booked a appointment to get my boiler repaired. I have 2 confirmation for the appointment. But today no BG Engineer was knocking on my door. I phoned BG and they told me that I have to book a new appointment because they have no Engineer today. I waited 3 weeks for this appointment and now they told me I should book a new one. We are freezing ! NO BRITISH GASS ANY MORE

23 days into boiler problem - 19/23 days WITHOUT HEAT OR HOT WATER! stuck in freezing house with all day (8-6)appointments waiting for engineers to show and NOONE rings to say that they won't be making it that day!!, no consideration given to the fact that i have a shivering 1 yr old here. 5 visits and each time they mess up - forget to order ...  Read the complete review

After almost 5 years with bg homecare and only having to call them out twice,its in my experience not been a pleasant one,first call out resulted in almost a week with no hot hater or heating in sub zero temperatures for almost a week,not to mention the loss of two days wages for a service which is advertised as providing an appointmebt which ...  Read the complete review

british gas, appalling customer service, don;t think that there are any manager there can never get to speak to them. At my wits end. was left with a cooker which no longer works since engineer dismantled apparently they have got to get the part especially made, it manufacted by stoves. Useless

5 October Leaking radiator in the downstairs hall reported to BG. 6 October BG arrived, isolated the radiator and informed me that a new radiator was required. As it was a Saturday, this could not be ordered until Monday. 22 October Contacted BG to find out why the delay. Was told you did not know why but would be ...  Read the complete review

26 august dish washer broke engineer put new spray arms but still no joy. new motor needed, came back on the 22nd nov with new motor, strpped machine down to find the wrong motor. still waiting! 12 NOVEMBER, boiler making noise so called out b.g, an engineer called round assured me it would not break down but ordered new fan. 13 ...  Read the complete review

I'm about to cancel my Homecare contract after finally giving up the ghost. After several unhappy experiences with the Homecare 400 scheme I 'downgraded' to the 200 2 months ago.When asked why I was cancelling the plumbing & electrical cover I explained that it was because of the appalling service and that I was only remaining with the the ...  Read the complete review

Homecare Zero is what this product should be called really Have HC 400 agreement and was promised a 8am - 1pm appointment when booked three weeks in advance. As expected, no one showed up so ring CS team. First half of the day the response from CS is : he is on his way. By the end of the day that has changed to : he ...  Read the complete review

We have called British Gas Home Care on several occasions. The plan aims to cover everything, boiler, heating and pipes. The first call out when there was no heating coming out of the downstairs radiators they said that it was probably the heat exchanger and that wasn't covered and we needed a new boiler as there weren't any parts ...  Read the complete review

What can I say. We took teh Homecare 400 as it looked attractive, covering electrics and plumbing as well as Gas & CH. After the stopcock strated leaking we found that theior T&Cs don't cover that. Only pipes from the stopcok into the house. And The water company won't tocuh it either as they say I am responsible for all piping ...  Read the complete review

Homecare ?? Ought to be called WhoCares ! I raised a fault on Friday, engineer arrived Sat am and looked at boiler without removing covers and ordered a new part. Monday another engineer fitted said part. Still not hot water or heating. He then removed covers and found a faulty valve. This was ordered and I was to expect an ...  Read the complete review

Appalling! Booked an appointment with them for 8am to 10am, thinking i could take only half a day off work. Finally turned up at 3:30 and couldn't even fix the problem, telling me I should call again and book an electrician instead thus wasting another entire holiday day. Not to mention the troubles getting through to anyone or getting a straight ...  Read the complete review

Homecare 400. British Hash sorry Gas. I signed up for this because my bolier is currently not working and you can add the repair cost to the monthly Homecare cost. Engineer came on Monday could not access boiler due to the build of kitchen cupboard (this is true). Monday night me and a friend dismantled cupboard for access to bolier. ...  Read the complete review

BGas have been servicing and covering my central heating for about 5 years. This year I've noticed a steep decline in service with engineers failing to turn up twice for the annual service. Thursday morning the boiler packed in and burst a pipe in the floor above our sitting room. After 6 phone-calls a man came 6pm Saturday and said the job was too big. Monday afternoon, still waiting for him to return.

anyone found an alternative to Biritsh Gas and their hilariously inept Homecare service? So many issues with it over the years - latest involved taking a day off work to wait for their subcontracters, Dynorod, to send out a 'technician' to sort my plumbing. Never showed. Had the wrong address and telephone number apparently!! Then expected me ...  Read the complete review

I have a British Gas Homecare 400 agreement as I was sold on all the benefits: quick response, no hassles, piece of mind etc. My experience is totally different. This agreement is not worth the paper it is written on. Thursday 10th June: I call BG to report that my central heating system was leaking into my lounge. Friday ...  Read the complete review