British Gas HomeCare Reviews

I pay £18 a month for the benefit of this awful service. My boiler has now been "locking out" for approx 6 months. Have had engineer out on about 20 occassions and they cant find fault. This has shot my heating bills up over the winter as I am continually needing to heat the house from cold. On several occassions the engineer has not ...  Read the complete review

Do you have a British Gas Homecare agreement? In the British Gas HomeCare Guide, British Gas tell their customers that they • Give you peace of mind • Keep their promises with you • Make your life easier In the past five weeks all these promises seem to be empty. Our saga began on 4th January 2007. Our ...  Read the complete review

British Gas Homecare in a nutshell, pay them year in year out until you need help, then freeze with no hot water or heating for weeks whilst they "order parts"! Once the problem is "fixed" they will reward you by jacking-up your payments!! Most of their fitters can't fault find very well, my boiler as had ...  Read the complete review

I lost all water into my flat on Friday 22nd of December (Christmas eve eve eve) at 2300. Ok so it was a Friday, almost Christmas and leading into a super long weekend. But wait, I have British Gas Homecare 400. Should cover every possible home emergency - so shouldn't be a problem right? What a nightmare! Absolutely the worst company I have ever ...  Read the complete review

I have had Home Care cover from British Gas for 4 years now and their service has evolved from bad to dreadful. They are due to inspect the boiler each year as part of the service. They always wait for you to arrange it rather than proactively making an appointment for their engineers. Even worse, this year they cancelled a previously confirmed ...  Read the complete review

british gas home care 400 is rubbish. after 3 weeks chasing they fixed are water tank but on a number of occasions engineers did not turn up and they broke a door. the help desk people are just rude (oh and they tell fibs!). customer services are slightly more polite but still fob you off. now in the process of chasing the old tank to be taken ...  Read the complete review

UBBELIEVABLE BAD
- An electrican took 5 attempts before they turned up.
- On an independant ocassion plumbers took 4 attempts before getting the job fixed.

At no stage have they ever kept to the appointment time or even the day.

Technically suspect, on one occasion advising to install scaffolding to rewire some 12v lights, and having 3 different plumbers turn up to fix a leaking toliet each saying they can't do it.

Appalling service, dont bother. You are lucky if they turn up after sitting in for 6 hours, and even luckier if you get a phone call apologising why they wont be able to make it. Forget being called to apologise why they didnt turn up without telling you. Has happened the last three visits without fail. Honestly very bad for blood pressure and if this review saves one person, its a job well done.

I would advise people to cancel their homecare agreements immediately. I have just cancelled after some very poor service. Boiler broke and we have no heating and no hot water, British gas said they would treat it as a priority since we have a 12 week old baby - but they have been very poor - visited initially and said they needed parts then ...  Read the complete review

This is a short review but wanted to say what happen with us and BG homecare. We have been with BG for years had had nothing but trouble, well this year we were having trouble with them again. Well, this had nothing to do with Homecare but we got involved with homecare without even asking. One day the post came and there was ...  Read the complete review

ABSOLUTELY APPALLING - DO NOT PURCHASE THIS "SERVICE"! We purchased the British Gas homecare agreement this summer and were initially impressed with the timely arrival of the engineer to conduct the boiler review. However, our boiler broke down on 11 October and we are still (nearly 3 weeks later) without hot water. We have had 6 ...  Read the complete review

I have just cancelled my Homecare 300 as the monthly renewal payment has gone up from £19.75 to £27.82! The reason? The customer service advisor I spoke to told me the £19.75 is an introductory offer, for 1st year only, plus my boiler is another year older. She then said she could get the payment down to £22 a month (how?!!!), but I decided to ...  Read the complete review

I had always been happy with the cover and willing to pay a little extra but recently you just cannot get them to come out at a time suitable for you and when you arrange something they arrive early or without the part. More time off work. It's as if they are doing you a favour rather than providing a service you pay for.

reference service for above--- british gas engineer arrived minus part for first call to fix cooker, ordered part to be fitted 3 days later.Arrived home early 1.25pm, card from engineer stating had missed me at 1.35pm, miracle he could miss me 10 mins after I had arrived home. Rang customer services to complain told engineer had contacted them at ...  Read the complete review

We have a homecare agreement policy with British gas that covers are washer dryer, fridge freezer, cooker etc. The washer/dryer breaks down periodically and we have 3 young children, so it is used about 3 times a day. At various times in the past when I have rang British Gas for an appointment, first they can't fit me in for 4-7 ...  Read the complete review

We had the british gas home service on four of our properties which I have just had to cancel because on three different occasions appointments have been made, have had to take time off work, waited in and no engineer turns up. When queried with British gas, been told the engineer did not get an answer. However Engineer did not leave a card. ...  Read the complete review

On some occasions will not turn up for appointment or turn up at the wrong time. Service desk said that engineer will call 15mins before arriving; which on many occasions have not happened. Waiting 2 months for a part; which was incorrectly ordered. Was also told that I would be kept informed regularly (every 3days) about what was ...  Read the complete review

Save your monthly payments. I am surprised that they have any customers and I do not hear about more complaints as each time I have called them they act like they are doing me a favour answering the phone. I have been paying for years which has come to thousands of pounds but no more as contract is to be cancelled asap. I have called ...  Read the complete review

So my boiler broke down on Saturday and I called HomeCare. An engineer was promised for between 12 and 5 that afternoon. At 5pm I called and asked what time the engineer would arrive as he should have attended by that time. "He's been but couldn't get access." What this meant was he'd put the card through my front door and not actually ...  Read the complete review

Nov 2005, a minor problem with CH boiler. First engineer arrived promptly and diagnosed, but did not have the part. He arranged a revisit. Start of a saga. I won't bore you with the details; just a summary - 4 no shows from engineers with no contact and no explanations; 14 promised return calls never made; 2 complaint letters never replied to; 15 ...  Read the complete review