On endownment mortgages there is a protection that waves your premium should you become ill or unemployed. Countrywide seem to have a basic problem understanding that if a premium has to increase because the endownment is not going to reach its target, that they are responsible to pay this increased premium should the protection have to kick in. They actually asked me to pay the top up. I said I would be happy to, of course, if I were worling but I am not. I said that therefore Countrwide should pay the new premiums. I have sought the services of a financial adviser who assures me I am correct so if there is a shortfall at termination then Countrywide have a lot of ...  Read the complete review

Our experience with Countrywide's advisors based in Bracknell has been awful - the advisor told us he had a training course for a week then didn't reply to any emails or phone calls - I spent nearly two whole days trying to contact the office and finally had to take it to senior management levels after a rather agitated phone call where the advisor told us he was overstretched and couldn't find time for our case. Stay clear of this company - quick to get your business then lay back when you want a speedy process.

Be very careful if using Countrywide to arrange your mortgage. They told me on the phone that their service was free, so I made an appointment. At my appointment I asked the advisor face to face how much it would cost and he again told me it was free. I then asked him how he made money if it was a free service and he told me that the mortgage companies pay them for recommending their products. I was very surprised then, when I was charged £99 for the service. Be aware and question every payment they take - it appeared to me at the time that the payments were for the mortgage company but one of them was actually a fee for Countrywide itself.

I moved three and a half years ago, and used Countrywide Conveyancing as it was recommended by agents for both sale and purchase. Completion was delayed as documents were constantly lost or duplicated. On the day we were supposed to exchange contracts I was informed that they did not have the deeds to my house, despite having had three months to acquire them from my ex husband. I lost £900 deposit on a removal van. When I threatened legal action against them, their lawyer said that they could no longer act for me due to 'conflict of interests'. After many tears and tantrums some money was refunded to me, and the company director I was eventually given access to said I  Read the complete review

Countrywide Financial Services/Conveyancing - June 2004 We are currently in the process of completing on the sale and purchase of property and have used Countrywide to do this. After telling us there were no additional costs involved if we used them to arrange our mortgage rather than going direct to our lender, we decided to use Countrywide (to go direct would have taken 4 weeks to get an appointment and Countrywide offered us a mortgage arrangement appointment the same week). Upon receipt of all relevant literature through the post, both my husband and myself read through it at length and again were able to confirm the service was stated as ...  Read the complete review