I could not be more frustrated and disappointed with the service provided to me by Endsleigh. On claiming for the loss of my phone, I was met with the highest level of pedantry and resistance. My claim was drawn out over several weeks which obviously caused me a considerable amount of inconvenience and it was difficult to contact the representatives to discuss anything. As part of this whole charade I was even asked to send a statement in the post, adding further to my inconvenience when email correspondence had been possible and available at this time. At every point the details of my account of losing the phone was questioned to the minutia, trying to get me to slip up  Read the complete review

I have been with Endsleigh for 2 years. Very competetive on price but thats useless when the customer service is shocking to say the least. I accidently damaged my tv screen on 1/01/2012. I submitted a claim for accidental damage on the 1/01/2012 and as of today i am still without a working tv. The loss adjusters were supposed to be in contact within 48 hrs. They haven't responded to my emails. I wish i had paid the extra money and gone with someone else. I also had a claim turned down for damage to my roof after the high winds at the end of the summer. They sayd somebody would ring me within 48 hrs to arrange an assessment. In fact i had to ring back after four weeks ..  Read the complete review

I got burgled on 23rd December just before Christmas, after phoning numerous Endsleigh numerous times I kept getting passed to different departments.I finally got given a number for claims and when I called the number it just repeated the number to me, to call the number I was given (which was the number I rang)So I could not speak to anyone regarding a claim.Absolutely shocking service.Avoid Endsleigh at all costs.They are not even that cheap!

If you use this company be very wary of giving them your debit card details. Apparently in the extra small print is the authority for them to help themselves to your account whether you agree with it or not. Will not be using them again! Ive only given them one star because I had to!

I have been pursuing a complaint with Endsleigh and am still waiting for a substantive response some 6 weeks later. I have written to them and e-mailed. I guess I should feel ok about it though, because I have heard that when i take the complaint to the Financial Ombudsman Service Endsleigh have to pay £500 whether it is upheld or not. Great news!! Guess we know where there profits are going for Endsleigh if they behave this poorly with all their dissatisfied customers.I would rate them zero stars but there doesn't appear to be a zero option . . ..