Really helpful company (Endsleigh Insurance)

Member Name: mizzy

Product:	Endsleigh Insurance
Date:	17/07/08 (397 review reads)
Rating:

Advantages: Pays out quickly

Disadvantages: Acutally with Zurich so they are just a go between

I have used Endsleigh for about 2 years now. I have a student posessions insurance policy, and also accidental damage. I also have my phone insured with them. All this costs £100 a year. My policy is great as it includes things such as if I am burgled and there is no sign of forced entry, ie someone leaving a door or window open and the burglar getting in that way, they will still pay out.
This was put to the test when I was burgled this year. The process I went through to claim was something like this:
*I phoned the police to get my crime number
*I then phoned Endsleigh customer services with my policy number and crime number, where I was put through to claims.
*They took all the details of what had been stolen, my handbag, keys, money, headphones, and all my cards such as young persons railcard.
*They phoned me back to arrange someone to call me about directly replacing the headphones.
*I had to email a list of what was stolen, including how much each item was worth. They then phoned back a week later to confirm the amount that they were going to send in a check
*The cheque arrived a few days after this and Someone rang to say they had included the money for the headphones in the check, as they couldnt find an exact match

I think they are a great company, even though your actual insurance isnt with them, its with Zurich.
They were extremely helpful and considerate on the phone, and got me my money quickly so I was able to replace the items. I recently phoned to change my address on the policy and I was able to get through quickly and the process was easy.
I think its a good company for students to insure with, as it offers student specific insurance such as accidental damage, laptop cover, open door insurance.

Summary: Recommended for open door policy