Newest Review: ... of inconvenience and it was difficult to contact the representatives to discuss anything. As part of this whole charade I was even asked t... more
Shocking Customer Service
Author Name: Lee
Disadvantages: Insurance is useless. No claims ever get accepted
I have been with Endsleigh for 2 years. Very competetive on price but thats useless when the customer service is shocking to say the least. I accidently damaged my tv screen on 1/01/2012. I submitted a claim for accidental damage on the 1/01/2012 and as of today i am still without a working tv. The loss adjusters were supposed to be in contact within 48 hrs. They haven't responded to my emails. I wish i had paid the extra money and gone with someone else. I also had a claim turned down for damage to my roof after the high winds at the end of the summer. They sayd somebody would ring me within 48 hrs to arrange an assessment. In fact i had to ring back after four weeks when i hadn't recieved any contact. "oh has nobody been in touch" they said. Four weeks later after numerous phone calls they sent a surveyor to assess the damage. He stoud around 400yrds down the road and said " oh i see the damage. Used a camera phone to take some pictures. Said thats all i need and you will have an answer within a week. I said are you not going to get some ladders up to check the damage. No i have what i need. Two days later i recieved a letter stating that due to the age of the property the damage was classed as wear and tear. If tiles are blown off yyour roof by the wind how can it be wear and tear? How can anyone make a decison like that using a camera phone. How can the justify sending a surveyor wearing a suit to look at my roof. In a car, no ladders or anything. Just shocking
Summary: worst customer service ever. God help anyone using them if you have to claim
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