MORE hassle THAN a bag of angry wasps ... (More Than Home Insurance)

Name: eclipsehater

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Product:	More Than Home Insurance
Date:	06.04.08 (73 review reads)
Rating:

Advantages: erm ... i'll let you know

Disadvantages: you'll be out of pocket

More than = less than a happy customer.

i'll make this brief as if i start ranting on i'll blow a main fuse with these cretins. Zeo customer service and offshoring is the watchword....

scenario, phone call for home insurance

quotes price, happy, send out policy, didn't have accidental damage, so rang back a week later, added in, stated that amended policy would be due, fine. Rang up when got letter to check that the 57 quid change in premium would be taken OVER the monthly premiums and not in an extra lump sum (got thru' to some indian sweat-shop call centre where they'r trained to 'talk cockney - mate') was advised that yes would be adjusted and then that's that, fine. I took info at face value ..


went down bank, GOTCHA !! took the additional premium of 57 quid PLUS the months premium, dispute what was said on phone so indian call centre memsab LIED ... so rang them up again, got thru to the Birmingham call centre, was promised a call back after the weekend to sort, nothing materialised, the 57 quid was returned several days later but not before i'd sent the policy back in the post, closed off the DD Mandate and told them that the companies customer service was shoddy to say the least...

thought nothing of it until i got latest bank statement, i'd been hammered 30.00 for an unpaid direct debit, bearing in mind that i had set the policy up for 28th each month (as paid on 27th) makes sense doesn't it, so what do the clowns do? Take the premium on the 26th of the month .... Thanks A BUNCH !!

so letter in post this week, waiting to see if i can get the 30.00 dd charges credited as their total screw up on this from start to finish, and in all honesty if i knew it was going to be this frustrating i'd have gone elsewhere straight away.

The equation is ;- More Than = less than customer service.

Would I recommend? Not in the burning flames of hell, 1st for the offshoring and untrained wallahs in the indian outfit and secondly the staff in the UK don't appear to be able to carry their promises, if you say you'll call back, you call back , not leave people hanging on a string ... not impressed at all, god only knows what would have happened if i'd have had to make a claim, i dread to think...

Avoid at all costs to save your sanity and the plethora of broken promises that this outfit break with an air of arrogance and couldn't care attitude. I care - that's why they will NEVER get my business again, period.

Summary: dire -and that's just the indian call centres !!!