Had to claim on a burglary - super quick response time (especially for a Sunday morning!) (More Than Home Insurance)

Member Name: MrsLim

Product:	More Than Home Insurance
Date:	01/06/09 (31 review reads)
Rating:

Advantages: Great response time

Disadvantages: Slightly more pricey than some other insurance companies

I've been with MoreThan for home insurance (building and contents) for 2 years. My husband is the second account holder on this policy which, from reading the other reviews, is a good idea otherwise the reps at MoreThan will not speak to you. There are cheaper insurance policies out there but we wanted one with a good rep (or rather a rep large enough so it "shouldn't" be problematic should we need to claim). The time came to claim when we were burgled in the house (whilst asleep upstairs) but as the cat disturbed the burglar, nothing was stolen but damage was done to the patio door. This happened at 4am on a Sunday morning and after the police came and went, called MoreThan (approx 5am same Sunday), explained to them what had happened. The guy was completely courteous about the situation and told me a locksmith was on it's way (even went as far as giving me an approx time of arrival). The locksmith came and did more than we asked, fitting 2 locks (instead of one as he recognised that only having the one lock did not sufficiently secure the patio door enough) and fixed the damaged on the outside of the doors. Very quick and efficient response time from MoreThan with no questions asked. A surveyor came the following day on the Monday and checked everything was OK and that we were ok. Very good service so far!

Summary: Haven't had a problem with their customer service yet