Norwich Union Direct Reviews
Newest Review: ... been received in October 2008 did not arrive, and eventually we managed to get through to the company and renewed on the phone. We paid the £120 renewal premium as required in the assumption that we were covered for all eventualities. In February a few dips appeared in our kitchen floor, and when this became more widespread we called in a trusted builder who lifted the floor covering and found the floor was rotting. We called NU immediately who assured me that we were covered for escape of water. Several visits later, the NU could find no trace of a leak and therefore flatly assumed that the water was "historic" and that it is... more
Customer Norwich Union Direct Reviews (15)
by glanbraint - written on 26/12/10
I took out a life insurance with critical illness.Following breast cancer diagnosis claimed on policy.Can't fault them. Paid out swiftly with no quibbles.Very reassuring.
by Susan Barnard - written on 26/03/09
We are totally devastated by the Norwich Union's decision not to compensate us for the escape of water in our kitchen floor. The company claims that the water is "historic" but have no evidence whatsover to back up their statement. The renewal notice which should have been received in October 2008 did not arrive, and eventually we managed to get through to the company and renewed on the phone. We paid the £120 renewal premium as required in the assumption that we were covered for all eventualities. In February a few dips appeared in our kitchen floor, and when this became more widespread we called in a trusted builder who lifted the ... Read the complete review
by madmax - written on 08/03/09
5 year ago I took out mortgage protection policy and I had an accident last year. I had to phone twice to get the claim form and then it cost me £20 for the doctor to complete. I was off work 4 months with a broken wrist. My claim was continually rejected as they insisted I had no income for the last year, as I was self-employed, and my business made a financial loss. Income was just below vat threshhold, but I had spent a lot of money extending my business meaning my accountant said I was allowed to carry forward a paper loss. Still they rejected it. However, NU were forced to pay up in the Small Claims Court on 5th March 2009. They are not to be trusted and are lying .. Read the complete review
by - written on 30/09/08
The only good insurance with norwich union is their travel insurance,as my wife has severe asthma the qoutes we get are stupidly high,but n.u gave us cover world wide for £95incusive of lost luggage.We had to use this cover when my wife sprained her ankle whilst in hawaii in may,$410 was the cost of treatment.When we got back it took one phone call to get our money minus the £50 premium.all in all a very good insurance cover and good service,the money was in our account within five days.I personaly cannot fault them at all for attitude and service.
by - written on 18/08/08 (Very useful, 231 readings)
Recently our buildings and contents insurance came up for renewal, we've insured the house with Norwich Union for 5 years and received a renewal form the same as we usually do. What we normally do is have a quick look through other insurers then decide it's too much hassle to change, the prices with other insurers are about the same, and stay with Norwich Union Direct. This year I actually had a thorough read through the paperwork and realised they were insuring our house for about £30,000 less than it's actually worth. I looked back on previous paperwork and this has been the trend for a few years, since the house prices went up in fact. We ... Read the complete review