Motor claims, what a joke (Norwich Union Direct)

Member Name: kedra

Product:	Norwich Union Direct
Date:	05/12/05 (1787 review reads)
Rating:

Advantages: None

Disadvantages: Poor call handling, staff dont speak English, inefficient, no communication

I have to say, I am having a total nightmare with Norwich Union at the moment. I am trying to make a claim on my car after my vehicle got stuck in a flood, their claims handling is inefficient, tiresome and it is impossible to get anyone to take ownership of any problems.

Not only have they not given me a claim number after 6 days of trying but I have had to do battle to get the courtesy car which I am entitled to on my policy. I am going round in circles with the Claims department who are based in India and can speak so little English that I had to give them my vehicle registration number in excess of 7 times before they understood it :/ Only to be told that they have no record of the claim, this has now gone on for almost a week, meanwhile my vehicle is sitting outside my house, filled with flood water and deterioating rapidly.

I would not recommend Norwich Union purely on the basis that they seem incapable of handling claims efficiently or effectively.

They are going to have to put in a sterling performance from this point in to make me change my mind or to remain with them.

Summary: In short, they are keen to take your premiums but reluctant to deal with claims