I have just received a renewal quotation for buildings insurance from the RSA. This amounted to £700.Going through RSA's own Motability site the cost for the same level of cover was £325. RSA were able to explain this as my existing relationship was through a partnership with the Bank of Ireland. I have now got buildings cover through Barclays at £168 and not renewed by with RSA. I am cross with myself for not checking the renewal premiums in previous years and feel thoroughly ripped off by what I thought was an honourable institution (but turn out to be a bunch of rogues).
The company ------------ Royal & Sun alliance is a leading insurance company for building & contents although they do offer various other products but are well known for insuring the above. They offer Insurance direct or through intermediaries such as AA, Swinton, Sainsbury's insurance e.t.c. which are all paid commission by Royal & Sun alliance. (they have also recently launched there new service known as More than offering slightly cheaper quotes.) My Experience. -------------- I took out an insurance policy with them through AA & Swinton not knowing that my house was insured by Royal & Sunalliance for both contents & buildings rather than AA or Swinton. Which realised when I made a claim later that year. When my household insurance was due for renewal I decided to go direct thinking it would save money as there would be no commission being paid to the intermediaries well I was wrong....... & had a strange experience while recieving quotes for the Insurances. I firstly decided to apply on-line at the Royal & Sun Alliance website because many companies are known to offer discounts for applying on-line as they have fewer costs. I completed my on-line quote & decided it was too high to discuss this further I contacted their customer services. They were unable to locate my details & decided to preform a new quote which strangely offered a much cheaper insurance policy. Still not satisfied I decided to shop around & obtain further quotes through Sainsbury's, Swinton & LLoyds TSB which I was informed were all through Royal & Sun Alliance. Strangely all the quotes varied greatly Sometimes the difference exceeded £100 for the same amount of cover & details. After been given another quote I decided to enquire & was personally shocked at the way Royal & Sun Alliance worked out the costs for insurance through intermediaries or by selling direct. According to them (as i have only had
experience with Royal & Sun Alliance I am unable to comment on other insurance providers.) The actual cost depends on the intermediary you are insuring through & how many previous claims the particular company has had with R & S Alliance. To conclude ----------- I personally feel that this is unfair to the cunsumer, as they are not being judged on the way they have handled insurance in the past, rather the companies they have come through.
I have had a Royal & Sun Alliance home policy for nearly 4 years now and am surprised every time i try and get a quote from anyone else how much more expensive the other quotes are. The customer service provided when i have called to make changes to my policy has been efficient. They send out a magazine every quarter of so which makes for about 5 minutes reading, and sometimes has competitions in it, if you are into that kind of thing. The one area i (luckily) do not have any experience of yet is their claims department.
We have had our Car, House and Contents insurance with Royal and Sun Alliance for some years now (originally with The Insurance Service). During this time all the paperwork has always been correct and arrived on time and the staff have always been very polite and helpful when we have spoke to any of them on the telephone. The real test for any insurance company is when a claim is made. We were recently unfortunate enough to have our youngest son’s BMX bike stolen from our garden shed in the early hours of a Tuesday morning. Later in the morning I informed both the Police and the insurance company by telephone. The claim was registered and as the bike was only a few months old we still had the receipt which we sent to the insurance company by first class post. On the Wednesday we telephoned the insurance company with the Police crime reference number and were told that the Halfords Insurance Replacement Service, who would supply a replacement bike, would handle the claim. When I arrived home on the Thursday evening there was a message from Halfords and I rang them to discuss the claim. I was informed that a voucher would be sent to me for the replacement value of the bike, minus my £50 excess. The voucher arrived in the post on Monday morning and we can now go to our local Halfords store and choose a new bike. We were every impressed by the speed and efficiency in which this claim was handled by the insurance company. We all know how keen insurance companies are to take our money and it is very reassuring when a claim is handled so well. Needless to say we took the Police advice and now the lock on the garden shed has been replaced with a bigger and better lock, we have fixed a permanent chain in the shed to fasten the bike to and we have put an extra lock on the garden gate. We know this will not stop the determined thief, but it has made up feel a bit better. Also knowing that we have chosen a good insurance company has hel
ped a lot.