Newest Review: ... insurance when doing up, ie no tenant) When we bought the insurance with Swinton they said that they will try to change the insurance w... more
Swinton Home Insurance Hidden costs.
Swinton Home Insurance
Member Name: aless57
Swinton Home Insurance
Date: 20/09/11, updated on 22/09/11 (64 review reads)
Disadvantages: Bad customers services to many hidden charges blackmailed in to staying with them . Bullying tatics
This review is for Swinton Home Insurance.
You can not move address with in your contract because they will charge you a fee £50 to transfer we were told it is administration fee.
If you tell them you are canceling the insurance and would like to renew another one for your new home it is a cancel fee off £75.plus other cost to set it up which with a month left of a policy is very expensive.
If you say I will let it run out as it is only a month and not renew you are told you will get charge twice the cancel fee because you have not give them a new address even though you did.
If you do not renew they say they will charge you £75 for not giving them a change of address even though you did because you wanted to transfer policy to new address.
When you say you will cancel and go somewhere else you will still get charge £75 We where told all insurance companies do this.
These charges are for every individual policy you have with them which means the cost or very high.
After paying these charges and your policy runs out and you inform them you are not renewing,the nightmare begins again.
f you choose not to renew they send you a Credit agreement notice saying you give them notice of variation and quote "they are please to confirm that we have now accept your credit agreement".
Even though you did not telephone, verbal speak to then or write to them, only repeatably tell them you are not renewing.plus they also write they will charge you if you cancel this agreement.( which you did not make or sign an agreement for).
A complete Nightmare your hands or tied by this company there seems to be no get out clause.
I object to being blackmailed in to staying with a company who treats it customers like this It is the same with Car insurance a charge of £50 for change of address.
Any change of circumstance counts with there car insurance policy you get charge for change of address £50 ,selling it etc you still get charged a cancellation fee £75 within your insurance policy contract.
You are in a no win situation.
Be warned they have lots of hidden charges that they will bully you with and blackmail you into staying with them .
Been with Swinton Group Ltd for over 20 years.
Been Loyal customer never made a claim even put up with their consistent pestering by phone.Will never insure with them again.
Very Bad customer customers services.It is like banging your head against a brick wall .Also never give them your phone number or email they will consistently pester you.
Summary: Insurances may come out cheaper on compare websites but beware of hidden cost.
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