Call centre chaos (Zurich Home Insurance)

Member Name: bazrochester

Product:	Zurich Home Insurance
Date:	05/11/08 (79 review reads)
Rating:

Advantages: Good, fair cover from what I can see

Disadvantages: Foregin call centres

I have just switched to Zurich home insurance after being with another provider for a couple of years. For no explicable reason my premiums were going up and I coudl not haggle them back down so I decided to switch.

I used a price comparison website and Zurich popped up, it wasnt the cheapest but when I used a cashback website the cash I was getting back made it the cheapest!

I applied online and filled in all the details requested (scarily some details I always thought insurance companies needed werent on there!) but I could only insure a bike worth up to £500. My other half has a serisous road bike so i phoned up to add this bike to the policy. I was told i had to wait for the policy to commence before i could do this.

So I waited. I phoned up and ended up speaking to an operator in another country who had real difficulties understanding what I wanted. I obvioulsy went 'off script' and if i said an answer that wasnt on his 'script' then he just repeated the question.

I was so frustrated and annoyed, I finally managed to get the bike insured but only after 3 phone calls to call centres in another country and each time having to explain AGAIN what my problem was.

I wish companies would just use call centres in this country as i am CERTAIN this would have been sorted with 1 simple phone call.

Summary: Hope you never have to phone them becasue you will go MAD!