Newest Review: ... also have two telephones (why two I'm not sure...), a hairdryer, iron and a safe. They do not have mini bars which I was quite surprised... more
New York, New York!
Crowne Plaza Manhattan New York (USA)
Member Name: ice_pink
Crowne Plaza Manhattan New York (USA)
Advantages: Very good service, good quality rooms
Disadvantages: Stingy on the freebies!
Crown Plaza, Times Square Manhattan
My lovely boyfriend recently decided to whisk me away for four nights in New York. I've always wanted to go (I'm a die-hard Sex and the City fan which has probably got a lot to do with it!) and was literally counting down the days (and hours) from the second we booked the flights. We chose to stay in the Crown Plaza which is right in the middle of Times Square in Manhattan.
Where is it?
1605 Broadway, Times Square, Manhattan. The hotel is right in the middle of Times Square, in the theatre district. It is surrounded by bars, restaurants and attractions. You literally walk out of your door and your right in the middle of all of the hustle and bustle.
The Crowne Plaza Manhattan is a four star hotel.
There are three room types to choose from at this hotel. The guest rooms are the cheapest (but don't be fooled into thinking this means they are inexpensive!!) and consist of either one or two double beds - you have to pay more if you want two beds. Then is the concierge which is located on the top three floors of the building. These rooms are larger and have extras in the rooms. And finally, for those of you looking to splurge, are the suites. There are ten large suites available which are apparently used to "make you feel truly at home in the city".
The guest rooms
I can't really comment on the other two room types so will tell you about my experience of the room. We had a very spacious room overlooking Times Square. The room was bright and airy, and had a large HDTV, with the options of movies for an extra cost. On the website, it is stated that all rooms have internet access, however they do not tell you there is an extra charge for this service which is a bit cheeky! All rooms also have two telephones (why two I'm not sure...), a hairdryer, iron and a safe. They do not have mini bars which I was quite surprised at.
The bathroom was very bright with a massive wall-to-wall mirror and a lovely hot shower. Complimentary toiletries are provided and replaced daily. There is a kettle in the room, but unfortunately tea and coffee are not provided! Breakfast is not included.
When you check in, you are greeted by an array of smiling and very helpful staff. They glide you quickly through the check-in process and answer any questions you may have. Every single staff member I came in to contact with during my stay was helpful, friendly and extremely professional. They make you feel at ease - I have felt a bit uncomfortable in some expensive London hotels, with snotty receptionists and so on, but these staff members are the total opposite of this. Excellent service!
There is also daily complimentary room service, with towels and sheets changed daily (unless otherwise requested). I love the feeling of new crisp white sheets, and loved coming back to fresh sheets and towels after a long day out shopping or sight seeing. One of the biggest perks of a good hotel, I'd say!
Facilities and services
* On-site restaurant which isn't actually as expensive as you would think! They do a three course lunch menu for just $16, and a three course pre-theatre dinner for $25 (until 7pm), which is very good value for a hotel restaurant. The dishes served include steak, salmon and seared black cod, and lighter dishes and 'posh sandwiches' for lunch. I did not eat at the restaurant during my stay as there were so many other places to choose from but many of the guests did, and the dishes did look very good!
* Bar - the hotel bar serves a variety of beers and spirits and an excellent selection of cocktails. The prices aren't the cheapest but are affordable, and I enjoyed relaxing after a hard days shopping by collapsing on the comfy sofas with a Cosmopolitan (of course!) several times!
* Fitness centre - you have to pay extra for this, which I think is a bit stingy considering what you pay to stay here. Saying that, I wouldn't have used it even if it was free - you don't go to New York and spend all your time in the gym!
* Internet access - again, you have to pay extra! I was very surprised at this! There are several different options, from a 4-hour to 3 day (and I think a week) pass, with large discounts for longer time periods.
* Dogs allowed! One dog per room up to 20lb, which I was quite surprised at!
Prices vary dramatically depending on time of year and special offers. We paid around £800 for our four-night stay during the summer, which is the most I've ever (saying I, I didn't personally pay, haha) for a hotel. The average price currently displayed on the website is $254 per night for a guest room and $1269 per night for a suite. Bit of a difference there then!
An excellent hotel with excellent service provided. This is definitely the best holiday I have ever been on! I was very impressed with the room and its facilities, however I do feel that for around £200 a night, the amount of luxury received wasn't quite what it could have been. If you paid that price in London, for example, you would expect a lot more for your money.
I do feel that the hotel is a little bit stingy with their freebies. I think if you are paying that sort of money, you should at least get a free breakfast and internet access, and maybe free access to the gym. Just these couple of little extras would have made the experience much more enjoyable and made me feel like we were getting more for our money.
A few little tips
New York is an amazing place, it's absolutely huge and it's easy to just end up aimlessly wandering around. It's definitely worth getting the sightseeing bus on your first day (it's around $50 for a two or three day pass so you can jump on and off whenever you want). This will allow you to pick and choose places where you want to go, and ensure you don't miss out on anything major.
All of the hotels in New York are expensive, and even if you do pay hundreds don't expect top-class luxury surroundings, but if you shop around a book early you can get some really good deals. Also it's worth considering hostels, I've found a few for £200 a week which is what I paid for a night, if you are going with a group of friends it will be a giggle, just make sure you do your research first, the tourist board will be able to advise you on the best ones to go for.
Times Square is a very touristy area, so don't expect to get a taste of the true New York life if you stay in this area. However, for a real feel of the culture, head into towns such as Soho and Brooklyn where prices are much cheaper (for eating out especially) and a much more authentic feel.
The exchange rate makes prices a little bit cheaper (although nowhere near as cheap as they were a few years back) but if you head out of the main shopping areas there are a number of outlet malls where you can get really cheap branded items such as Calvin Klein, Armani and Juicy Couture. Definitely worth going to for shopaholics.
Overall, an excellent hotel which I would definitely recommend if you can get it for a good price.
Summary: An excellent quality hotel with good service, but pricey and with little extras