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Disney's Hotel Newport Bay Club (Paris, France)

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5 Reviews

Address: B.P. 113 / Marne-la-Vallée / PAris 0 / France

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    5 Reviews
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    • More +
      19.03.2011 19:16
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      A good hotel for your Disneyland Paris holiday

      We returned from a 3 night break staying at the Newport Bay Club earlier this week. There were 6 of us travelling, myself, husband and 16 month old son and our friends who have a 3.5 year old daughter.

      - Why this hotel?

      To put it simply, it was the only one available for our dates! Our first choice was the Sequoia Lodge as our friends had stayed there recently, but when I called to book we could only get the last 2 rooms at the Newport Bay Club. At this point I should mention that I currently work in the travel industry and they offer fantastic rates including park entry for anyone employed in the industry. For this reason I'm not going to focus on the price in this review as it was significantly cheaper than we would have paid "normally". We were booked rooms on the Admiral's Floor which, from what I could gather at the time of booking this meant that we had a separate check-in desk and were provided with towels at the swimming pool, but other than that there was nothing else special included without paying extra. They do offer the use of a lounge and wi-fi, but both those facilities require an additional fee. When we arrived at the hotel the other "extra" became apparent, and this was having our baggage taken to our room for us.

      - Arriving at the hotel

      We arrived on Sunday afternoon at about 2:30pm. I thought that the separate check-in desk would be great as we would avoid the queue at the main desk, however as it turned out there wasn't much of a queue there either. We were called towards the desk and dealt with promptly. The lady checking us in highlighted the facilities of the hotel (shop, swimming pool and health club hours and breakfast details). We were given cards for breakfast every morning and she also gave us our vouchers for the character breakfast that we'd pre-booked without me having to ask. When I asked how we would make a reservation for character dining in the evening she offered to book it for us which was a better service than I was expecting. When I booked the hotel I had requested inter-connecting rooms, and she made a point of telling me that this request had been fulfilled. Finally she asked how many keys we would like for each room and then gave us directions of how to get there (nothing very complicated, as the Newport Bay Club is all in one building).

      - Our rooms

      We were on the 6th floor (there are 8 floors altogether in the hotel) and our room was well signposted from the lift. There was a slightly unpleasant odour in the corridor outside our room, but this wasn't present in the room. Our room had a kingsize bed and was quite small compared to our friends' room which had 2 double beds in the room. This wasn't a problem for us though as I much preferred a kingsize bed to a double. When we arrived the cot wasn't in the room, but someone came to put it up within 15 minutes of us arriving. This was a travel cot, and they provided sheets for it. I was glad that I had brought my son's duvet with me as there was no other bedding provided for my son. Despite the room being quite small, the cot wasn't in the way.

      The room also had an ensuite bathroom with toilet and bath with a shower over it. The sink was outside the bathroom in an area that also had a hanging rail and contained the safe. The safe was free to use and was electronic. There were 12 coat hangers provided (I know that as my husband unpacked before me and I made a point of checking that he didn't take more than his fair share!). There is also a mini bar in this area and you need to leave your card details with reception to be able to use this. I was a little annoyed at this point, as, although the member of staff at check-in was really useful with everything else, she never asked for credit card details or highlighted that the use of the mini bar would require them. So I trekked back off downstairs to leave my card details to activate the mini bar. They ask you not to put anything in the mini bar, and there are sensors so if you remove anything it's charged straight to your account. However, I put the milk that I'd brought with me in there and it wasn't a problem. I was pleased that I'd bought really small 250ml bottles of milk though as a normal carton wouldn't have fit in the space.

      The room also had a kettle, coffee maker and TV but we didn't use any of these.

      Other than being slightly bigger, and having the 2 beds, our friends room was the same as ours.

      The only negatives that I have to say about the room are that it was that the decoration was a little bit "tired" and a lightbulb wasn't working, but it didn't have a big impact on our enjoyment of our time there.

      - The hotel

      This is a big hotel, with 8 floors in 3 areas, two wings and the main building. All are connected, but you need to get in different lifts to be able to access the different wings. The design is based on a New England seaside resort and Disney describe it as "a beautiful homage to the golden-age of yachting and seaside ambience." As a result of this, the restaurants and common areas of the hotel have all got nautical-themed names (e.g. Cape Cod restaurant).

      There are 3 restaurants at the hotel, and one separate bar. Other than the continental breakfast that was included we didn't eat in the hotel, so I can't comment on the restaurant prices or quality of food, but we did have a few drinks in the bar. With all the aspects of our trip we found the drinks to be expensive. From memory a beer was around 7 euros (I think I've blanked the exact figures out of my head!). The bar was pleasant and they offered table service. It was fine for us to take the children there and they had highchairs there which was handy for our son who likes to wander off at the first opportunity. The bar also serves snacks, but these are pretty expensive for what looked like quite small portions. If you fancy a snack then the shop in the hotel sells sweets, crisps and drinks which you can take up to your room. This was very handy for us as we put the children to sleep in one room while we sat in the other for the evening.

      The shop also sells a vast array of Disney paraphenalia (they never miss a trick when it comes to selling things...)

      We didn't use the pool or health club facilities, but I had a look through the window and the pool looked a reasonable size. There is also an outdoor pool that's only in use during the summer.

      The hotel is about a 15 minute walk to the Disney Parks, although you can use a free shuttle bus service. We chose to walk as it's a hassle folding pushchairs and sorting out small children to get on the bus, so I don't know how frequently the buses run. There is also a "train" that you can get to the Disney Village (home to the shops, bars and restaurants next to the parks), but this costs 2 euros per person. The walk was fine, although I think that the Newport Bay is the furthest hotel from the parks, so you might want to choose one of the others if you want less of a walk. The closest hotels are the Disneyland Hotel (literally at the entrance to the Disneyland Park), and the New York Hotel that is located right next to the Disney Village.

      The walk to the Disney Village and Parks is a pleasant one as there is a big man-made lake immediately outside the back of the hotel. On the way back to the hotel in the evening it looks particularly pretty as the hotel is covered in lights.

      Breakfast at the hotel was good, although you did have to queue for it (despite having dedicated sittings). The queues looked worse than they turned out to be though and we didn't have to wait for more than a few minutes. A continental breakfast is on offer and you can pay a supplement for a cooked option. They have hot drinks, juices, cereal, croissants, rolls, toast, yogurts and fruit on offer which was fine for us, our 16 month old included.

      For the kids going to the hotel there is an "animation" area where little children can go and colour in pictures and watch Playhouse Disney. This was good to keep our son occupied for about 10 minutes (he has a very short attention span), and I can imagine it would be better for slightly older children.

      Also, a visit to a Disney hotel wouldn't be complete without a visit from some of the characters. There is a board up in reception showing what characters are going to be visiting the hotel and at what times. You can then join a queue to meet the character and get your photo taken. We only attempted to queue for this once and I wasn't impressed and ended up dropping out halfway to the front. Lots of people were pushing in, and as the character was only there for 30 mins the might have gone by the time you got to the front. This wasn't a problem for us with a small toddler who wasn't really aware about who was there, but for older children could be quite disappointing. Our friends queued a couple of times and were lucky enough to see the characters that they wanted to. Other than that we didn't feel like we missed out as we did character dining and our son met lots of characters there.

      - Leaving to come home

      We came home on Wednesday and we learned that the other benefit of the Admiral's Floor is that you can checkout and just leave your bags in your hotel room. They will then be collected and stored until your departure (our train back home was at 7:30pm). We also saw that they offer a service for taking your bags to the train station for 11 euros per room. This probably represented the best value for money of anything we spent our money on whilst over there and I would highly recommend it. You go to a window right near the Eurostar check-in and pick up your bags before travelling home, allowing you to maximise your time in the parks on your last day.

      - Overall

      I enjoyed our stay at the Newport Bay Club. The deal we got was so good that it couldn't have failed to offer good value for money, however I'm not sure how I would feel if I had paid their regular prices. The hotel itself is looking slightly "worn", but generally it's fine for a few days.

      One of the things that I think it could benefit from a little bit more for small children. A playground with a slide and swings would have been perfect for our son who didn't want to be in his pushchair all the time, but yet gets tired very quickly when walking. It would give him a chance to stretch his legs, and also do something fun without having to join a queue.

      I've given the hotel 4 stars based on our experience. I wasn't impressed at having to faff around sorting out the mini bar, and also the hotel was quite busy, so in my opinion this let it down a little bit. If I went back again I would like to try and stay at another hotel, but wouldn't have any qualms about returning to the Newport Bay Club

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      • More +
        24.01.2010 20:27
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        For a few days away this will be fine - but do not expect luxury!

        We returned last night from a 5 day break at the Newport Bay Club in Disneyland Paris. This was booked on impulse in November to fuflill my need for a Disney fix (it had been 4 months since we returned from Florida).
        When we booked we managed to bag the 'children under 12 stay and play for free' and the 'all your meals for free' deals which made a huge difference to the cost.
        I have to say that the first impression I had on arrival was good, the reception area is roomy and airy with plenty of staff on hand to help with check in. The information given to us was good - although there was nothing new as I had already done my research!
        When we got to the room I was a bit disappointed. The decor is nautical themed to fit in with the yacht club image, but it could do with a bit of updating. It would be wrong to say the room wasn't clean, but it certainly would not have impressed Kim and Aggie!
        Our room was at the front of the hotel overlooking the car park and had a balcony. It had two standard sized double beds, a small table with two chairs and a tv unit. We had the minibar unlocked and only just noticed in time that if you lift anything up it is automatically charged to your account - whether you use it or not! The dressing area contained the sink, a wardrobe and the safe and then there was a seperate bathroom. Both me and my husband travel frequently for work and neither of us were overly impressed.
        The major bonus of the hotel however is the location. You are only a 5 mintue walk from the parks or you can use the free shuttle bus. We noticed however that it took longer using the bus than it did to walk and only used it twice.
        There are two restaurants in the hotel, the Yacht Club and Cape Cod. Both are fine, although they do have too many tables jammed in together for my liking. We ate breakfast in both of these and it was standard buffet fayre, croissants, toast, cereal, yoghurts etc. We did find that the time you went to breakfast made a difference - before 0830 was no problem and after 0915 was no problem - if you go outside of these times be prepared to queue for tea, coffee, toast etc.
        As for evening, we only ate in Cape Cod and out of all the buffet type meals we had during the week, it was the best. The choices were better than average, with roast pork, lamb stew and roasted guinea fowl on the menu!
        Staff in the hotel were very helpful and almost all of them spoke passable English - far more passable than my pidgin Frnech was!!!
        In the mornings there are Disney characters around for photographs and this was a great chance to have autographs signed, pictures taken etc without the usual Disney queues.
        All in all, I would say this hotel was ok if you do not expect luxury and it more than suited my families needs.

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      • More +
        16.11.2009 10:51
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        Would not recommend

        I have just returned from a 2 night stay at the Disneyland Paris Newport Bay Hotel. Fortunately my stay was actually complimentary as it was a competition prize, however had I of paid then I would have been quite disappointed.

        The hotel is extremely large and has in excess of 1000 rooms. It is designed with a nautical theme in mind, but it comes across as being pretty basic. There is a large foyer area alongside the reception and leading off from here is two restaurants and the Disney boutique.

        Check in was quick and easy which after a few hours travelling and arriving late and night, it was exactly what we needed. We werent provided with directions to our room, but after locating the lifts the room numbers are very well signposted. I personally found the decor to be quite dingy verging on tatty throughout. It was clean but very basic and certainly didnt have any sparkle or disney magic to it.

        Our room was a standard room with 2 double beds, television and a couple of chairs and small table. It was very basic and the bathroom was in need of being updated. On the reverse of the door it stated that the room would normally be Euro305 per night. This is extortinate if that rate is correct and it certainly isnt worth that kind of value.

        Breakfast was also a disappointment with very little choice. Given the vast number of guests that they have, I would have expected more. If you do not have breakfast included with your room, then be prepared to spend a fortune on some croissants and cereal and expect to pay around Euro50 for a family of 4.

        The location of the hotel is however very good and is a short walk from the Disney Parks. There is also a free shuttle which operates regularly throughout the day. We caught this once with ease, but chose to take the nice walk by the lake all the other times that we walked to and from the parks.

        The Disney Boutique in the hotel is also very expensive, but so are the park shops. Expect to pay between Euro20-Euro30 euros for a medium sized soft toy. The clothes are also poor quality with high prices.

        Overall, I certainly would not stay here again and would probably instead look at one of the non Disney Hotels if I was to visit again in the future.

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        07.11.2009 20:12
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        3 stars

        Having just returned from Newport Bay Club in Euro Disney, I felt it my duty to log straight onto my laptop and tell all my fellow DooYoo'ers all about my experience!

        First things first, as we pulled in to the grounds of the hotel and I saw it in front of us, I thought I was seeing double. Never in my life have I seen a hotel this big, and with 1100 rooms, there will certainly always be availability! The hotel was certainly impressive and from the front had a look of the White House with great big white columns. The hotel has a nautical feel, which was aparant as soon as we walked through the huge doors to check in. Check in was very easy, with only a small hiccup occuring, whereby they didn't put our tickets in which we had prebooked and paid for a meal but this was quickly rectified. We then made our way down to our room, which took us about 10 minutes to walk to, so after effing and blinding as to the distance we had to walk, this was soon forgotten as we realised we had a ground level room facing Lake Disney. The room was standard with two double beds, a tv, a dressing area and of course a bath room. The room as I said was pretty standard, it was nice and clean and decorated averagely, the bathroom could have done with updating but it was clean. The rooms were cleaned each day to an excellent standard. We didn't order room service so I can't comment (you should have seen the prices!!).

        The hotel starts to loose valuable stars when it comes to the prices it was charging. The hotel had it's own Disney store, where you could buy anything and everything, with Disney teddy bears costing roughly 30 euros for a medium sized one (at this point I very nearly collapsed!), and about 3 euros for a bottle of water! We luckily had breakfast included with the room, but had we not, it would have cost us 50 euros each morning for our family of 2 adults and 2 very young children for basically fruit salad, cereal or yoghurt's! The food which was served at breakfast time was very disappointing, with little selection, and extremely large queues from 7am onwards.

        The hotel is set on Lake Disney (where the main Disney hotels are) and with a harbour lighthouse and a lakeside promenade to look out on, it really is a beautiful site. With plenty of marine memorabilia set throughout the hotel alongside a new england decor the hotel feels elegant but relaxed. Prior to our departure, we decided to take a quick look on holiday watchdog, and had read mixed review regarding the decor and it looking slightly tired, however we didn't think this was the case. Granted the hotel didn't look brand new, but given it's sheer size and the number of rooms, we didn't feel it was fair to call it tatty either.

        As you would expect from a marine feel hotel, the main theme of the restaurants are fish dishes, which are not to my taste at all, so unfortunately I can't comment on the restaurants other than the breakfast they serve.

        The elegant reception area is the place to be every morning with characters visting every morning, each one taking half hour slots for three hours each morning. We had the pick of the bunch, with Minnie, Ploto and Goofy, although the pictures they take are an extortionate 15 euros a pop, so be warned! The staff are good though and let you stand behind and take a few snaps of your own.

        The leisure facilities available include a swimming pool and health club, although we only dipped our toes in the pool for 10 minutes as although it claimed to be heated it seemed anything but! I would avoid the pool!

        An excellent bonus to staying in this hotel is the FastPass service they offer for the Disney parks, whereby you put your room key into an entrance of a particular ride and it gives you a time to come back, and you will wait for a maximum of 10 minutes. The Disney theme park also opens at 8am instead of 10am for guests staying in a Disney Hotel.

        Overall, I would recommend this hotel, as it is 1 short 10 minute walk to the park, or you can hop on a free bus which will drop you at the gates (guess which we did!!), but make sure you get a good deal. I haven't listed the price of the rooms per night as we paid as a package with many extra's so I'm not sure exactly how much we paid for the room per night.

        Pack snacks in your suitcase and if you plan on drinking there take a bottle of spirits from the duty free or expect to pay 7 euros for a pint of beer!!!!!!

        3 stars

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      • More +
        06.08.2009 09:06
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        Overall a very nice hotel

        The Disneyland Paris Newport Bay Club Hotel is set out, with the style of yaught clubs and seaside themes running throughout. The hotel itself is extremely well presented and all area's within it have a nautical theme such as Admiral's floor and Captains bar. I stayed at this hotel in December 2006 and my stay did not begin with the best of starts.

        I had chosen to stay on the Admirals floor with a lake side view (both of which you are charged extra for) and on arrival my room was not ready. We waited for a few hours for our room and when we got there our non-smoking room had the distinct smell of smoke running through it. I approached reception were after a few staff members I was handed to someone very useful and he had the problem dealt with very quickly. As this was the second problem with the room i.e. not ready on time and the smell of smoke the gentleman gave us an upgrade for breakfast to the Captains Bar which (I did not know this was available as you cannot purchase this) is reserved for suites and regular visitors.

        The breakfast in this room more than made up for the initial problems I had as it is a very cosy room that had help if you needed it, for example there was no apple juice for my wife who was happy to go without but when the staff noticed they went to the other breakfast room to get some. The main advantage of this room though was that there waas no time slot to turn up for breakfast as you just arrived when you were ready.

        The rooms themselves (apart from the initail smell) were extremely clean and are given a nautical theme also, they are of adequate size with two double beds and the bathroom comes with the usual disney complements of free shampoo and shower gel etc.

        The hotel is located on lake disney at the opposite end of the lake to the large ballon. It is about a 12 minute walk from the hotel to the park entrance which takes you through the disney villiage, but there is also a bus service for those who wish to use it. (but most don't as it's a nice walk). The room we had was very well located being in the centre of the hotel and gave great views over lake disney and you could see the large christmas tree outside the hotel New York. The swimming pool has been designed with both children and adults in mind as it has a shallow and deep end and a large front end of a boat that pertrudes into it where spectators can stand on to watch people swim.

        The restaurants within the hotel carry a seafood theme but alternatives are available if required and the food is of a very high standard as my whole family enjoyed our meals. Breakfast is a cold continental breakfast with a selection of meats and cheeses accompanied by croissants and rolls.

        Overall this is a lovely hotel where children can relax and play, and apart from the few problems at the beginning of the stay we all really enjoyed it. I would reccommend it to people and may stay again myself although my family and myself all prefer the hotel New York.

        I will be giving it 5 stars as I feel it is worth it, as the initial problems were soon forgot about and the Captains bar breakfast more than made up for them!

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      • Product Details

        A three star hotel at Disney Land Resort Paris.